Perfect program-easy and comfortable to use. As possibilities changed and I no longer need efaxDE because my partner has an office, I can use, eFaxDE showed the best customer care and service when I... See more
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I have had a very long informative and very friendly phone conversation regarding a non working efax connection. Stefan has helped me very detailed and very professional as far as I consider. Unfor... See more
Company replied
We were clients for literally 15 years now and with the change of communications we wanted to cancel the subscription. With other companies this can be a daunting task and many build in obstacles to c... See more
Company replied
I had Friday a call to J2 in order to cancel Efax as this service as it is so rarely used by our organization. There was Stephan which offered to have the service prolonged 3 Month for free in order t... See more
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Company details
Information provided by various external sources
Online Faxen - Überall und jederzeit. Senden und empfangen Sie Faxe einfach online. Sie benötigen kein Faxgerät und sparen Geld und Zeit. Außerdem genießen Sie viele weitere Vorteile der Online-Fax-Technologie. Wechseln Sie noch heute zum modernen Onli...
Contact info
Ireland
- efax.de
Deceptive “Free Trial”
Deceptive “Free Trial” – Manipulative System Designed to Trap You
I signed up for eFax thinking I was getting a 14-day free trial — but instead, I walked straight into a trap.
The activation was delayed on purpose with ID checks and a required letter by post — wasting most of the trial time.
When I tried to cancel, the “Unsubscribe” button didn’t work — it just sent me back to the homepage in a loop. I even recorded a video to prove this.
I contacted support multiple times, but the process was slow, unclear, and clearly designed to frustrate users into giving up.
Despite never using the service, they tried to charge my card three times. Luckily, my bank blocked it — but they kept trying.
You can’t cancel online. You’re forced to email or call and hope someone actually respects your request.
This is a classic dark pattern: make signup easy, make cancellation hard, and try to squeeze at least one payment out of every user.
I’ve already contacted my bank, submitted a complaint to consumer protection, and blocked this company completely.
If you’re reading this — do not sign up for the trial. It’s not worth the stress.
2 April 2025
Unprompted review
Reply from eFax DE
Original Reply: Tuesday 22 April, 2025
Hi Thinkaboutit
Firstly we wanted to express our sincere apologies for the negative experience you've had. We value our customers and their feedback immensely. Your satisfaction is our priority, and we assure you we're committed to thoroughly investigating the situation to understand what occurred and how we can best assist you.
To initiate this process, we will be sending you a private message through Trustpilot shortly. We kindly request that you provide us with some additional details, such as your eFax number, ID, or email address. This information will enable us to locate your account and conduct a comprehensive review.
Alternatively, if you prefer, you can directly contact our dedicated EU Complaints Team at eucomplaints@mail.efax.com. They will be equally ready to assist you and respond to your concerns.
We are very confident that by working together, we can find a solution that meets your expectations and resolves this matter to your satisfaction. We appreciate your patience and cooperation.
Many thanks
eFax Customer Service
Updated Reply: Friday 25 April, 2025
Hi Thinkaboutit
We understand that you may be busy and maybe have not had the time to respond so we wanted to follow up and check back in and let you know that our team is ready to discuss the matter further and explore all available options.
As mentioned before, if you prefer, you can directly contact our dedicated EU Complaints Team at eucomplaints@mail.efax.com. They will be equally ready to assist you and respond to your concerns.
We are very confident that by working together, we can find a solution that meets your expectations and resolves this matter to your satisfaction. We appreciate your patience and cooperation.
Many thanks
eFax Customer Service
The company has been great
The company has been great. When I needed help, Stefan was there with his professional expertise. I've used the chat, and again, they were punctual and provided expert advice! There are not many companies that provide this service consistently
Thanks
Greg Harkness.
6 March 2024
Unprompted review
Reply from eFax DE
Hallo Gregory
Vielen Dank für Ihre Bewertung, es wird sehr geschätzt. Wenn Sie jemals etwas benötigen, lassen Sie es uns wissen und wir werden überglücklich sein, Ihre Fragen zu beantworten.
P.S. Denken Sie daran, unsere anderen großartigen kostenlosen Funktionen zu testen, die in Ihrem Service enthalten sind, z.B. große Dateifreigabe, elektronische Signatur und hochladen von Dokumenten. Jede ist in Ihrem Alltagsleben, im Büro, unterwegs oder zu Hause sehr hilfreich.
Vielen Dank nochmals
eFax
Very quick and helpful
Very quick and helpful, personal customer support. Very happy with the support.
7 August 2023
Unprompted review
Reply from eFax DE
Hallo Miguel
Vielen Dank für Ihre Bewertung, es wird sehr geschätzt. Wenn Sie jemals etwas benötigen, lassen Sie es uns wissen und wir werden überglücklich sein, Ihre Fragen zu beantworten.
P.S. Denken Sie daran, unsere anderen großartigen kostenlosen Funktionen zu testen, die in Ihrem Service enthalten sind, z.B. große Dateifreigabe, elektronische Signatur und hochladen von Dokumenten. Jede ist in Ihrem Alltagsleben, im Büro, unterwegs oder zu Hause sehr hilfreich.
Vielen Dank nochmals
eFax
Very good service and assistance
Very good service and assistance. The registration and the use of the software was very easy and user friendly. The technical help and customer support was also a 5 star service. Thank you.
1 March 2023
Unprompted review
Reply from eFax DE
Hallo Andrew
Vielen Dank für Ihre Bewertung, es wird sehr geschätzt. Wenn Sie jemals etwas benötigen, lassen Sie es uns wissen und wir werden überglücklich sein, Ihre Fragen zu beantworten.
P.S. Denken Sie daran, unsere anderen großartigen kostenlosen Funktionen zu testen, die in Ihrem Service enthalten sind, z.B. große Dateifreigabe, elektronische Signatur und hochladen von Dokumenten. Jede ist in Ihrem Alltagsleben, im Büro, unterwegs oder zu Hause sehr hilfreich.
Vielen Dank nochmals
eFax
Perfect Service .....not only selling, but eager to give the best service in every situation
Perfect program-easy and comfortable to use.
As possibilities changed and I no longer need efaxDE because my partner has an office, I can use, eFaxDE showed the best customer care and service when I contacted Nicoleta L. who lead me through the process. I had some questions, and while my english was not fluent, she showed passion and was very friendly. So if I will need an simple and mobile fax solution "to go" again, I will be back :) (Sorry for my english)
3 November 2022
Unprompted review
Reply from eFax DE
Hallo Barbara
Vielen Dank für Ihre Bewertung, es wird sehr geschätzt. Wenn Sie jemals etwas benötigen, lassen Sie es uns wissen und wir werden überglücklich sein, Ihre Fragen zu beantworten.
P.S. Denken Sie daran, unsere anderen großartigen kostenlosen Funktionen zu testen, die in Ihrem Service enthalten sind, z.B. große Dateifreigabe, elektronische Signatur und hochladen von Dokumenten. Jede ist in Ihrem Alltagsleben, im Büro, unterwegs oder zu Hause sehr hilfreich.
Vielen Dank nochmals
eFax
I needed help
I needed help, to change my account. Stephan was competent and friendly in helping me.
28 September 2022
Unprompted review
Reply from eFax DE
Hi SJ
Thank you so much for your review, we are very happy that Stefan was able to help you change your account in a competent and friendly way. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
Poor online experience, great phone customer service
I wanted to cancel my account and had issues online and with email support. However, when I called, Stefan helped me in a quick and friendly manner. +10 stars for Stefan, -6 for the previous poor online/email experience.
8 September 2022
Unprompted review
Reply from eFax DE
Hi Alyssa
Great to read about your phone experience with Stefan and sorry to read about your online experience also. We are happy that Stefan was on standby to help you and that you got sorted over the phone. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
Great Service!
We needed a fax service just once, and now wanted to cancel. It was so easy, and Stefan P. was prompt and kind. Great service!
5 August 2022
Unprompted review
Reply from eFax DE
Hi S.O
Thank you so much for your review, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
I wanted to delete my account as I will…
I wanted to delete my account as I will not need this service in the future.
I was helped in a professional and friendly way.
20 July 2022
Unprompted review
Reply from eFax DE
Hi Dirk
Thank you so much for your review, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
So uncomplicated
So uncomplicated
Very nice and helpful person at the phone. Waiting time was also not this long as i knew from other customer services
23 June 2022
Unprompted review
Reply from eFax DE
Hi Cindy
Thank you so much for your review, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
Thank you Stefan
Thank you Stefan, it was a very pleasant service. If I ever need your service again, I will look forward to join you, Stefan.
21 June 2022
Unprompted review
Reply from eFax DE
Hi T. Welter
Thank you so much for your review, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
Perfect editing
Perfect, friendly and accurate advice and processing of my request.
10 June 2022
Unprompted review
Reply from eFax DE
Hi Egon
Thank you so much for your review, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
Reply from eFax DE
Hi Holger
Thank you so much for your review, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
We could solve our problem rapidly with…
We could solve our problem rapidly with the support of mr stefan.
21 April 2022
Unprompted review
Reply from eFax DE
Hi Media Public
Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
Excellent
Excellent, very thoughtful support from Stefan. Wanted to terminate the monthly subscription but ended up with an annual one. A 'win-win'. What more can I say....
Michael H.
4 April 2022
Unprompted review
Reply from eFax DE
Hi Michael
Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
I have had a very long informative and…
I have had a very long informative and very friendly phone conversation regarding a non working efax connection. Stefan has helped me very detailed and very professional as far as I consider. Unfortunately, my contact who wanted to help me was punching in the wrong fax number, which was obviously wrong. This morning he re4sponded me with a working fax, so it was his fault and nothing was wrong with efax! Again, it was very informative and was fun to work with Stefan. I give him all 5 stars.
Kind regards
Tillmann Knapp
17 March 2022
Unprompted review
Reply from eFax DE
Hi Tillmann
Excellent review and feedback, thanks so much for taking the time to comment and let us know about your experience overall. We will be sure to pass on your kind words to Stefan, he will be so happy to know he helped and assisted you. Should you need any further help in the future please feel free to let us know and we will be happy to assist.
Many thanks, please stay safe
eFax Support Team
Reply from eFax DE
Hi Stephen
Thanks so much for your 5 star review and feedback, we really appreciate it. Should you need any further help in the future please feel free to let us know and we will be happy to assist.
Many thanks, please stay safe
eFax Support Team
Good Support
I had some problems with setting up my eFax-Account, but got quick help from eFax customer support.
10 February 2022
Unprompted review
Reply from eFax DE
Hi Alexander
Amazing to hear that your issue was resolved so quickly and that you got the support that you needed. Thanks so much for your review also, we really appreciate it. Should you need any further help in the future please feel free to let us know and we will be happy to assist.
Many thanks, please stay safe
eFax Support Team
Outstanding customer service
Outstanding customer service! Very fast reaction and clarification of the problem. I'm very satisfied.
Outstanding customer service! Very fast reaction and clarification of the problem. I'm very satisfied.
2 February 2022
Unprompted review
Reply from eFax DE
Hi Siegfried
Thanks for sharing your feedback on the outstanding customer service you received, we are delighted you also got fast reaction and clarification to your issue also. Should you need any further help in the future please feel free to let us know and we will be happy to assist.
Many thanks, please stay safe
eFax Support Team
My credit card needed to get exchanged…
My credit card needed to get exchanged due to corruption thus I could not pay any longer...I offered my wifes card as alternative to get things done and this was resolved very quickly and professionally....so all very good.
24 January 2022
Unprompted review
Reply from eFax DE
Hi RP
Thanks so much for your review, we really appreciate it and are delighted to read that things got resolved quickly and professionally the other day. If you ever need anything in the future, please do feel free to let us know.
Many thanks & please stay safe
eFax Customer Service
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