There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
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Review summary
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All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
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Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
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Very service
20 May 2026
Reply from EE
Hi Martin,
Thanks for taking the time to leave us a review.
- Debbie
Reply from EE
Hi Andrew,
Thanks for taking the time to leave us a review. We appreciate your feedback.
- Debbie
Excellent member of staff (Kirsty) very…
Excellent member of staff (Kirsty) very helpful and knowledgeable.
Sold me lots of stuff. Lol.
17 May 2026
Reply from EE
Hi Simon,
Thanks for your feedback. We're glad to hear our guide was helpful and knowledgeable. We appreciate your feedback.
- Debbie
Great Services and UI but tricky to navigate options
The options for service are amazing and the ease of use of the Site is very good and highly usable. My only issue would be that I had some questions that never got answered and I wonder if I might have been easier to upsell to if I could’ve answered some of those queries. I also signed up for Apple on a separate email account but sadly the connection link has come to my phone and I can’t work out how to access Apple from a different account with just one phone number. I’ll figure it out or call Customer Services.
20 May 2026
Reply from EE
Hi Katie,
We appreciate your feedback regarding the service options and ease of use of our site. We're sorry to hear that some of your questions went unanswered and that you're experiencing difficulty with your Apple connection.
Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
- Debbie
Reply from EE
Hi Karen,
Thanks for your review. We're happy to hear our guide could help you get a great deal. Thank you for sharing your experience.
- Debbie
Nice chat this morning he certainly…
Nice chat this morning he certainly knows his stuff, took a while to explain everything to me and he was very patient. His procedure was understandable and we did reach a conclusion on all aspects.
20 May 2026
Reply from EE
Hi Maureen,
Thanks for your review. We're happy to hear our guide provided such patient and knowledgeable service.
- Debbie
The Guide was ver helpful and polite
The Guide was ver helpful and polite. Helped me with my answers and tried to explain the technology.
He was quick and efficient.
19 May 2026
Reply from EE
Hi Gillian,
We're so glad to hear our team was helpful and efficient in explaining the technology. Thanks for sharing your positive experience!
Thanks - CW
Avoid EE Northwich – they are scammers
Went to EE store in Northwich for 2 SIM-only deals. They secretly signed me up on two 2-year contracts instead. Only cancelled after I threatened legal action.
They do the same tricks with broadband. Stay away from this company.
1 March 2026
Unprompted review
Reply from EE
Hi Mario,
Thanks for taking time to stop by and leave us a review to let us know that you’ve not had the best experience. It would be great to help turn things around and discuss what's happened further.
If you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, you'll be able to speak with one of our guides for help, including raising a complaint about the experience you've had. If you remain unhappy, you can request to take your complaint further.
For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee
Thanks – Debbie
The operater was very clear on what & why he was phoning me & all about changing to E E,did very well 😉
The operator was very clear & information on what will happen with the changes for E E
20 May 2026
Reply from EE
Hi Anne,
Thanks for your review. We're happy to hear our guide clearly explained the changes. Thank you for sharing your feedback.
- Debbie
Great customer service
Sean was excellent, reviewed my account and identified better options for me. Ended up with faster broadband and TV bundle for less money.
20 May 2026
Reply from EE
Hi Pauline,
Thanks for your review. It's great to hear you received faster broadband and a TV bundle for less money. We appreciate your feedback.
- Debbie
Friendly staff with lots of patience…
Friendly staff with lots of patience with those of us that aren’t technically minded
20 May 2026
Reply from EE
Hi Linda,
Thanks for your feedback. We're glad our guides have been patient and helpful. We appreciate your feedback.
- Debbie
Reply from EE
Hi Louis,
Thanks for your review. We're happy to hear you've had a great experience.
- Debbie
You were all very helpful very pleased…
You were all very helpful very pleased with all I needed to find out today many thanks.
20 May 2026
Reply from EE
Hi Bernice,
Thanks for your review. We're pleased to hear our guides have been helpful and you found what you needed. Thank you for your feedback.
- Debbie
After spending 1 hour on phone and…
After spending 1 hour on phone and agreeing to swop broadband, get 2 sim only deals and a new phone I realised that they had not listened to my request for the type of phone and based all there figures on the wrong phone !! Cancelled everything.
Will now leave EE
20 May 2026
Reply from EE
Hi,
Thanks for taking the time to leave a review.
We’re sorry to hear about your experience and appreciate you letting us know.
We’re looking into this and will be in touch.
Thanks - CW
The Wi-Fi is much faster then the one I…
The Wi-Fi is much faster then the one I had doesn’t drop out at all, it was installed very quickly and very clean.
31 March 2026
Reply from EE
Hi John,
We are so pleased to hear your Wi-Fi is much faster and reliable, and that the installation was quick and clean. Thank you for your positive feedback!
Thanks - CW
I confess that I have had great…
I confess that I have had great problems in communicating with EE, which is why I finally managed to get through to them this morning. However I am very pleased to say that my conversation this morning with Jack was exteremely helpful, he was extremely patient and all my problems were sorted out entirely to my satisfaction. Thank you.
20 May 2026
Reply from EE
Hi Donald,
We appreciate you taking the time to share your experience. We're glad to hear that our guide was able to resolve your issues to your satisfaction. Your feedback is truly valued.
Thanks - CW
Reply from EE
Hi,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Debbie
Reply from EE
Hi Michael,
Thanks for taking the time to leave us a review. It's great to hear our guide was friendly and professional.
- Debbie
World class customer service from Hadia…
World class customer service from Hadia and Wendy.Professional, patient and friendly.Makes such a difference to speak to wonderful human beings and NOT some computer/AI voice.Well done EE!
19 May 2026
Reply from EE
Hi Stephen,
Thanks for your review. We're happy to hear that Hadia and Wendy were professional, patient, and friendly. We appreciate you sharing your feedback.
- Debbie
Reply from EE
Hi Lee,
We are so glad you had a brilliant experience with us. Thank you for your feedback.
Thanks - CW
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