There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
Company replied
Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
70K reviews
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Very helpful
Very helpful . Explained everything in detail about renewing contract and options available.Thank you.
20 May 2026
Reply from EE
Hi Pamela,
We're glad we could explain your renewal options in detail. We appreciate you leaving a review.
Thanks - CW
Reply from EE
Hi Christine,
This is amazing to hear. We appreciate you sharing your experience.
Thanks - CW
Reply from EE
Hi Mark,
We appreciate the feedback and it is amazing to see you had a great experience.
Thanks - CW
Reply from EE
Hi Harry,
We are delighted you received excellent, quick service with no fuss. Thank you for your feedback!
Thanks - CW
Reply from EE
Hi Bel,
We're happy the upgrade was quick. We appreciate your positive feedback.
Thanks - CW
Easy process
Easy process, good customer interaction and positive solutions, feel like my needs are the priority
20 May 2026
Reply from EE
Hi Julie,
We are so pleased to hear that your experience was easy and that you felt prioritized. Thank you for your feedback!
Thanks - CW
Call person was very nice and helpful…
Call person was very nice and helpful good at doing the job it’s good to get sumone that knows what they are doing
20 May 2026
Reply from EE
Hi Brian,
We're so happy to hear you had such a positive experience with our team. We appreciate your kind words and feedback.
Thanks - CW
Explained very clearly my options
20 May 2026
Reply from EE
Hi Julie,
We're glad we clearly explained your options. Thank you for sharing your positive feedback with us.
Thanks - CW
Reply from EE
Hi Daisy,
It is amazing to hear you had a great experience with Rachael. We appreciate you leaving a review.
Thanks - CW
Gary very experienced
Gary very experienced, managed to find a way to work with my concerns .
Great job
20 May 2026
Reply from EE
Hi,
We appreciate you sharing your feedback. We're glad we could address your concerns effectively.
Thanks - CW
Reply from EE
Hi,
We are so pleased to hear you had a positive experience with us. Thank you for your kind words.
Thanks - CW
Reply from EE
Hi Harley,
We're happy our team was helpful. Thank you for your kind words!
Thanks - CW
Reply from EE
Hi Peter,
We're glad you found it quick and easy. We appreciate your kind words and feedback.
Thanks - CW
If I could give zero I would
If I could give zero I would. Continuing terrible service. EE completely unable to respond to the ongoing problems. I’m daily but nothing sorted.
19 May 2026
Reply from EE
Hi June,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – CW
Took over account from my father
Took over account from my father, big mistake had nothing but problems since, despite hours on the phone a made complaints but still numerous problems, avoid is my advice.a reply from EE asks me to contact them so a ‘guide’ can discuss the matter, I’ve already spoke to at least 6 different ‘guide's’ who have failed to fix the problem, even closing a complaint without contacting me with a resolution, not prepared to waste any more time with EE
27 February 2026
Unprompted review
Reply from EE
Hi Jo,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – CW
Reply from EE
Hi Garry,
We appreciate your kind words. We are glad you had a great experience with us.
Thanks - Lesley
Reply from EE
Hi Hazel,
We appreciate you taking the time to leave a review, it's great to hear you got the help you needed.
Thanks - Lesley
Reply from EE
Hi Lisa,
We are so pleased you found our service fast, reliable, and our support excellent. We appreciate your kind words.
Take care - Ritu
The people who man the phone lines…
The people who man the phone lines cannot be faulted. The patience shown to those of us who are`nt tech savvy plus no hard sell tactics made the process of switching stress free. My only bugbear is my repeatedly failed attempts to enter my code.
19 May 2026
Reply from EE
Hi Ray,
We appreciate you sharing your positive experience with our phone support. We are glad to hear our team made the process stress-free. We are sorry to hear about the code issue.
Take care - Ritu
Really pleased with full fibre…
Really pleased with full fibre broadband from EE. It’s really fast!
27 April 2026
Reply from EE
Hi Myles,
We're so happy to hear you're pleased with our full fibre broadband and its speed!
Take care - Ritu
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