Product matched the sample I ordered. Shipping was great, zero broken tiles. Only issue (and I didn't notice until the tile was already laid) is that some of the tiles had these black speckled imperfe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service went above and beyond our firm's expectations. We may have received more samples than we were prepared for, but physically seeing the tile options in hand helped generate some ideas f... See more
Had a wonderful experience with Edward Martin! I visited every tile store in my area, but couldn’t find the right tile. Ordered samples online on a few occasions trying to find the perfect tile, and... See more
I ordered the wrong tile - entirely my mistake - and the customer support at Edward Martin was as prompt and helpful as any I've ever encountered. The tile quality was also excellent; my order was stu... See more
Company details
Written by the company
Edward Martin is an online porcelain tile e-commerce platform that caters to a wide array of clients, including Architects, Interior Designers, Pool Designers, General Contractors, Tile Installers, and Homeowners with a keen interest in Interior Design and DIY Projects. Our goal is to deliver exceptional customer service, ensuring that each client finds the perfect blend of high-end aesthetics and value in our extensive tile collection.
Contact info
4.1
Great
622 reviews
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This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Absolutely beautiful and well made…
Absolutely beautiful and well made tile. The best we’ve ever used!
7 April 2026
Excellent customer service
Excellent customer service
Tile installed easily and was very beautiful. It was packed properly upon arrival.
10/10
Would definitely use again
7 April 2026
Love my samples and will be ordering…
Love my samples and will be ordering tile within the next 2-3 weeks
8 April 2026
Good Customer Service for Sample Tiles
Excellent customer service. Fairly quick delivery (from S Cal) and extremely well packed. Good value for sample tiles, which was my purpose.
10 March 2026
Delivery was terrible
Delivery was terrible
Pallet was dropped in front of garage door blocking access to the garage in order to park my car. No one rang the doorbell and I didn’t get message in my phone. It is way too heavy for me to move the tile pallet. Shrink wrap holding boxes of tile up so if it were to fail several boxes of tile would immediately fall. One box edge is outside of shrink wrap and box is torn and you can see broken tile edges.
It is very difficult to inspect tile for other damage because of the way it is packed on the pallets and only held up by shrink wrap
Not a good first experience with your company
Whole thing is lazy and lacks the capacity to think about the situation when delivering
14 April 2026
Reply from Edward Martin
We’re very sorry to hear about this experience and completely understand your frustration. Having a pallet left blocking access to your garage without notification is not acceptable, and we sincerely apologize for the inconvenience this caused.
We also understand your concern regarding the condition and stability of the pallet packaging. While freight shipments are heavily secured for transport, we recognize that inspecting material on a pallet can be difficult, and seeing exposed or potentially damaged boxes would understandably be alarming. We are especially sorry to hear there appears to be visible tile damage upon arrival.
The delivery experience you described does not reflect the level of service we want customers to receive, and we appreciate you taking the time to share these details. Your feedback regarding communication, pallet placement, and handling will be shared directly with our shipping partners and internal team as we continue working to improve the delivery experience for future orders.
Thank you for giving Edward Martin a try, and we regret that your first experience with us fell short of expectations.
Best,
The Edward Martin Team
Several problems.
Several problems.
We never received the tile sample. It was sent twice. Probably a UPS or delivery company issue.
When we received the tiles (they were ordered by our contractor), there was so much breakage that the installation is still not complete, as we are waiting for delivery of the balance of hopefully not broken tiles to complete the install.
13 April 2026
Reply from Edward Martin
Hello - We’re very sorry to hear about your experience and understand how frustrating delays and damaged material can be during an installation project. When damages are reported, our team works to ensure replacements are shipped as soon as possible, and we hope they arrive soon to complete your project.
While we’re unable to locate your full-size order based on the information provided in the review, we would absolutely like the opportunity to look into this further and ensure everything possible is being done to help resolve the situation.
Please contact our Customer Support team directly with the order number, contractor name, or shipping details so we can review the shipment, replacement status, and delivery concerns in more detail. We appreciate your patience and the chance to assist further.
Best,
The Edward Martin Team
I ordered several samples to help me…
I ordered several samples to help me decide on a backsplash. They arrived quickly. Chose the one I liked, ordered them and they also came quickly. Love my new backsplash!
10 March 2026
⭐️⭐️⭐️⭐️⭐️
I was so nervous to order tile online. Especially after reading some concerning reviews. I was blown away when I received my tile. 100% of the tiles were perfect. Not a single broken one. The tiles are beautiful and look great in my bathroom.
8 April 2026
Beautiful tile arrived quickly and…
Beautiful tile arrived quickly and unbroken. Highly recommended.
13 April 2026
Delivery kept getting delayed and…
Delivery kept getting delayed and caused many delays on my project. 200 dollars for delivery and they pushed it back 6 times. They require you to be at home and give you a 6 hour window so it wastes a whole day when delivery gets pushed.
13 April 2026
Reply from Edward Martin
Hello Aaditya, thank you for taking the time to share your feedback. We understand how frustrating delivery delays can be, especially when coordinating an active project and needing to accommodate delivery windows.
Based on the order details associated with your review, it appears the shipment was shipped within 6 days of the order being placed, which falls within our standard lead time. However, if this review pertains to a different order or there were additional delivery issues involved, we would be happy to review the situation further to ensure we are doing everything possible to assist.
We truly appreciate your patience and apologize for any inconvenience caused throughout the process.
Best,
The Edward Martin Team
10/10
I ordered the wrong tile - entirely my mistake - and the customer support at Edward Martin was as prompt and helpful as any I've ever encountered. The tile quality was also excellent; my order was stunning and now my newly renovated bathroom is too. Shipping was fast and delivery was easy to coordinate. Highly recommend; will use again.
30 March 2026
Great experience
Samples were delivered in a timely matter. They looked great and were in good condition.
30 March 2026
Beautiful tiles and timely delivery
10 March 2026
Would buy again.
Gorgeous ceramic Zellige tiles and great customer service. We bought the Jaden Hunter tile and it’s stunning . The customer service was prompt and even helped us with choosing grout colors to complement the Hunter tile and the basket weave tile for the floor.
8 April 2026
Extremely delayed shipment
I ordered tiles for a master bathroom remodel and it took a little longer than one month for the tiles to arrive. Apparently the warehouse that stored these specific tiles suffered severe weather. While that’s out of the company’s control, there was zero communication with me regarding my order. I called and spoke to a wonderful Sadé, who gave me the only hope I’ll ever have in ordering from this company again. Once the tiles finally shipped, they shipped to another customer in another state, further delaying my shipment (don’t know if this was EM’s fault or the freight company). The tiles are top quality, so I’ll give credit where it’s due. My advice to the company is to remove the “ships in 2-3 days” from your website. Sadé needs a raise.
5 March 2026
Reply from Edward Martin
Hi Joseph, thank you for taking the time to share your experience. We sincerely apologize for the delays and lack of proactive communication surrounding your order. While the severe weather impacting the warehouse was unfortunately outside of our control, we understand that does not lessen the frustration of waiting over a month for material needed for a remodel project.
We’re especially sorry for the additional shipping issue that caused further delays after the order had finally shipped. We understand how discouraging that must have been.
That said, we truly appreciate your kind words about Sadé. We’re very fortunate to have her on our team, and it means a great deal to hear that she was able to provide support and reassurance during such a difficult experience. We will absolutely share your feedback with both Sadé and our leadership team.
We also appreciate your honest feedback regarding the shipping timelines displayed on our website. We are continually working to improve both our communication and logistics experience, and comments like yours help highlight where expectations and reality did not align.
We’re glad to hear you were happy with the quality of the tile itself, and we appreciate the opportunity to learn from your experience.
Best,
The Edward Martin Team
Edward Martin tile is just beautiful
Edward Martin tile is just beautiful! The ordering process was a breeze, and they stayed in touch to ensure the delivery process went smoothly. Highly recommend!
9 March 2026
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