My item was delivered to the wrong address (despite me contacting the company and confirming the correct address and them confirming that it would come to the correct address). Now, I can’t get hold... See more
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Absolutely brilliant products. The emotional footballs have been a massive hit with the children and adults as we played circle games and bouncing the balls in the water, throwing, catching expressin... See more
Company replied
A very well-packed and promptly delivered purchase. The two Bilibo toys we have bought for our grandchildren have gone down really well. It is a physical toy that they can use indoors; it's great fun... See more
Company replied
Omg my severely autistic 10 year old absolutely loves his cushion. His school recommended it but not on this website so I did browsing and your prices are amazing. On other sites its double the price.... See more
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Company details
Written by the company
Educational toys, equipment and furniture for schools, nurseries, charities and home!
Contact info
71-75 Shelton St, WC2H 9JQ, London, United Kingdom
- +44 20 3318 1046
- care@educationaltoys.co.uk
- educationaltoys.co.uk
4.2
Great
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Educational Toys
Thank you for the kind words! We’re so happy your shopping experience with Educational Toys went so smoothly.
Excellent service and communications…
Excellent service and communications and very happy with all the products, thank you very much.
13 December 2023
Reply from Educational Toys
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Package arrived promptly, but slightly damaged
Package arrived promptly, but the box was bent and crushed because the outer packaging wasn’t really suited to the box. Luckily the contents had not been damaged
11 December 2023
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us. I'm sorry that the packaging arrived crushed, but please the product had no significant damage. Thank you for your feedback.
Reply from Educational Toys
Thank you for the great review! We’re so happy you enjoyed your experience with us and satisfied with your purchase.
Fast delivery and lovely products
Fast delivery and lovely products. I had an issue with one of the toys having some damage customer services were really helpful and sent out a replacement really quickly. I will definitely be purchasing again.
7 December 2023
Reply from Educational Toys
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service and product as 5 Star as we strive to provide just that for all our customers. We Look forward to helping you again soon. Merry Christmas!
Reply from Educational Toys
We're happy to see that you had a 5-Star experience with Educational Toys. Thanks for sharing!
A very good range of products
A very good range of products. Excellent discount section. One item seemed poor quality when it arrived and one item was not sent. When querying I was told it was out of stock which was a shame.
6 December 2023
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us, thank you for your review. Please can you email me with the poor quality product details so I can look into correcting this for you. care@educationaltoys.com. Many Thanks Emma
A very expensive stocking filler !!!
Certainly not worth the price and I'm sure most 6 year olds would be very underwhelmed to receive that as a gift
6 December 2023
Reply from Educational Toys
Hello, after looking into your order I can see that the item you ordered was mistakably priced incorrectly. I have refunded you for this and offer our sincerest apologies for this error. We hope you choose to still return to us in the future. Many thanks Emma
Reply from Educational Toys
Thank you for your kind words. We're grateful for your feedback. It's our pleasure to provide the best possible service to our customers. Merry Christmas!
No problem ordering and delivered as…
No problem ordering and delivered as planned.item looks good can’t wait for my Grand Daughter to see and use it Christmas
6 December 2023
Reply from Educational Toys
On behalf us all of us at Educational Toys, I would like to thank you for sharing this great review about our online store! We are thrilled that you enjoyed your experience. We hope you have the best Christmas with your granddaughter!
We found a really unique and stylish…
We found a really unique and stylish kids shopping trolly that was good quality, I got it while the price was reduced but I would have happily paid full price. I did not really browse the website at the time as I came to the item page straight from a Google but I would use the site again. Ordering was easy and delivery time was reasonable I don’t think any longer than 4-5 days
6 December 2023
Reply from Educational Toys
Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Reply from Educational Toys
Thank you for your excellent product review. We really appreciate your feedback. We look forward to helping you again in the future.
Reply from Educational Toys
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Reply from Educational Toys
Hello, we are please to read that your order arrived quickly and you found our website easy to use, but wonder if your star rating is a reflection on your feedback? Please let us know how we can help you again in the future.
Excellent quality products
Excellent quality products, which are good and sturdy for the toddlers using our sensory centre. Emma, from the customer cafe team, has been more than helpful in getting the order out to me promptly and dealing with my queries. Will definitely order again.
28 November 2023
Unprompted review
Reply from Educational Toys
Thank you so much for your 5-star review! We look forward to helping you again very soon!
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