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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and attentive service, making the entire process enjoyable and stress-free. People are particularly impressed with the high quality of the products, noting that suits fit perfectly and are made with excellent materials. The customer service is frequently highlighted as outstanding, with many appreciating the personalized guidance and efficient handling of their requests. However, some customers reported dissatisfaction with the quality and fit of their garments, mentioning issues like incorrect measurements, ill-fitting suits, and a lack of proper alterations. A few other people also felt that the customer service was poor, citing dismissive responses, disorganization, and a lack of communication regarding their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the fit and quality of... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being knowledgeable, professional,... See more

Service

People report positive experiences with service. Many customers praise the excellent and professional... See more

Quality

Users describe positive interactions with quality, highlighting that many garments, such as suits and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Edit Suits made my experience of treating my son to a bespoke suit for his birthday (January 2026) a truly memorable one. This was mainly due to the care and attention we received from Claudio Lavin... See more

Rated 5 out of 5 stars

Fully recommend the team at Edit Suits in Bond Street London. I had a first rate experience in the initial consultation back last September and I chose a half lined 100% wool navy pinpoint jack... See more

Company replied

Rated 5 out of 5 stars

The staff at the edit store in Bham did an amazing job helping me sort out my suit for a wedding I'm attending in august. I didn't really know what I wanted but they knew exactly what would look g... See more

Company replied

Rated 5 out of 5 stars

Manchester team, Damian and Jean Luc….top class. Black Tie in extremely short time but with excellent result, Damian managed measurement so great that suit fits perfectly. I have booked another appoin... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ben and the team made my 1st tailored…

Ben and the team made my 1st tailored suit experience a delight! Giving me great advice on suitability for each fabric and color combinations, I couldn't be happier with how the finished product came out.

Look forward to revisiting in the future!

24 August 2023
Unprompted review
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Reply from Edit Suits

Thank you so much for the review Alessio, we look forward to making your next garment!

Rated 5 out of 5 stars

Great experience with edit suits

Customer service was really good and met really tight deadlines. Second fitting required some adjustments and the team turned them round extremely quickly. Really positive experience and would recommend

8 September 2023
Unprompted review
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Reply from Edit Suits

thanks ever so much for the review Ben!

Rated 5 out of 5 stars

Wedding Suit

I bought a suit from them for my wedding. The whole process was exceptional, with incredible customer service, phenomenal tailoring and fantastic fabric.
I will definitely go back for my next suit. WIll recommend to anyone and everyone!

20 January 2023
Unprompted review
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Reply from Edit Suits

Thank you so much for the review Max and thanks for allowing us to make you wedding suit, we are very honored!

Rated 5 out of 5 stars

Great experience

An all round great experience at Edit Suits. I am not very knowledgable about this subject, but the whole team made me feel relaxed, welcome and I left with a great custom fitted/designed shirt. Would highly recommend.

7 June 2023
Unprompted review
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Reply from Edit Suits

Thanks so much Tiaran!

Rated 5 out of 5 stars

The new way to access bespoke men's tailoring at a sensible price

I recently needed to buy a bespoke suit for a special occasion - but the days when I was in the Royal Navy and I automatically used my naval tailors have, sadly, passed - primarily on the basis of cost: a made to measure suit today is astronomical! Plus, as I've aged, I'm become a larger lad with bulges where I didn't use to have them and while there are some off the peg clothes I can find, a high quality, perfectly fitting suit is not one of them.

A search online came up with Edit Suits - who I first checked out in a few reviews, then by having a look (actually, I looked in the window and through the door) at their South Molton Street store and, finally, by plucking up the courage to book an appointment.

This went well with my being met by an assistant who knew what he was talking about. A material was selected, lots of measurements were taken and I parted with my cash, with a slight gulp as I was taking a bit of a plunge into the unknown - although, by Saville Row rates, this was a relatively modest amount.

Several weeks passed before I was informed by email that my suit was reading to try on (and, if necessary, for any adjustments to be made). Another appointment was made and ... it was fabulous: just as I'd wished for, beautifully cut and finished and a perfect fit with absolutely no adjustments necessary.

My old naval tailors were very much an institution and, whenever I visit Portsmouth, I miss their shop on The Hard, now long disappeared. They still have their premium location in Saville Row ... but I now have Edit Suits instead. For quality, efficiency, courtesy and, above all, a marvellous product at a very acceptable price, they now have my business. They should also have a think, even if they lack (yet) centuries of tradition, of moving into bespoke tailoring for the military too.

In summary - if you want bespoke tailoring at a sensible price then do, please, try Edit Suits. I'm very glad that I did.

23 April 2023
Unprompted review
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Reply from Edit Suits

Patrick thank you so much (gulp) for taking the plunge! So pleased we have gained a fabulous customer! Look forward to seeing you again soon!

Rated 5 out of 5 stars

Another excellent suit

Thank you to Jack in the Birmingham branch for another excellent suit. An enjoyable experience, all delivered in good time and excellent quality.

26 June 2023
Unprompted review
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Reply from Edit Suits

Thank you so much for allowing us to make your suit Curtis!

Rated 5 out of 5 stars

Great experience overall

I had a great experience buying a suit from Edit Suits for my sister's wedding. On my first visit to the Bond Street store, Karolina was very friendly and helpful in explaining the process, assisting me in choosing fabrics, advising on fit and style, and measuring me up. The subsequent fitting with Brad at the same store was equally friendly and efficient; only a few tweaks and adjustments were required to the length of the trousers and the jacket arms. Collecting the suit a few weeks later was just as quick and easy. The team are all aware that buying a tailor-made suit - especially for an event like a wedding - is an important decision and not an every-day purchase for most customers, so I was grateful for all the team's expertise, advice and professionalism. I am extremely pleased with the quality and tailoring of the suit itself; it fits perfectly, looks great, and I was so comfortable wearing it at the wedding last weekend. Overall, an excellent experience.

28 July 2023
Unprompted review
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Reply from Edit Suits

Matt, Thank you so much for the lovely review and for choosing us for such a special occasion! So pleased you love the suit!

Rated 5 out of 5 stars

Super value and great quality suit

Super value and great quality suit and shirt. Excellent service from the branch I visited new One New Change.

Can't imagine I'll buy suits and work shirts anywhere else in future. Fits like a glove.

Recommended!

21 March 2023
Unprompted review
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Reply from Edit Suits

Thank you for the lovely review Sam!

Rated 5 out of 5 stars

Best tailor i used so far

Best tailor i used so far. Very professional during visit, not need more than one visit, great collection and awesome fit for a reasonable price i keep buying more and more suits here.

1 August 2023
Unprompted review
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Reply from Edit Suits

Thanks for the review Christian - really appreciate your custom!

Rated 5 out of 5 stars

Consistently excellent

Having had several suits and formal shirts made previously, I recently had a jacket and two casual shirts made. As usual, the service was consultative and knowledgeable. I am delighted with the results again.

22 June 2023
Unprompted review
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Reply from Edit Suits

Thanks ever so much for the lovely review George!

Rated 5 out of 5 stars

The perfect shirt

I just got my shirt and it fits perfectly.
Once again I am very happy by the device and product from Edit Suits.
I will definitely order again for shirts and suits

24 July 2023
Unprompted review
Rated 5 out of 5 stars

A brilliant bespoke tailor!

I used the Manchester store for my and my best man's wedding suits. Throughout we dealt with Joline, who is truly brilliant and nothing was too much effort for her. With her guidance and support, we go the perfect suits for the wedding. When there was a delay in getting the material, Joliene kept m fully updated along the way and made sure it arrived in time. The suit was brilliant, and I couldn't have asked for better service. I wanted some adjustments after it arrived, but again, no bother Jolene was on hand to offer her advice and to get them turned around in no time. As someone who has purchased tailored suits previously, I think Edit's quality and service are exceptional and the value for money is second to none. I have no hesitation in providing a 5* review for Edit.

20 June 2023
Unprompted review
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Reply from Edit Suits

Liam thanks ever so much for allowing us to make you & best man's suit for your wedding and for the great review of the Manchester store - very much appreciated!

Rated 5 out of 5 stars

Wayne was fantastic

Wayne was fantastic. Even when I was happy with the fit he was not and his attention to detail was immense. He made the whole process so rich and comfortable. He seen time with us and guided us with military precision. I cannot recommend him enough!

7 July 2023
Unprompted review
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Reply from Edit Suits

Thank you so much for the lovely review Saffy - much appreciated!

Rated 5 out of 5 stars

Great experience

Great experience with edit suits. Lots of fabrics to choose from but Jamie was brilliant at helping me design my perfect wedding suit.

Very knowledgeable, and a friendly, personalised service. Highly recommended.

25 June 2023
Unprompted review
Rated 5 out of 5 stars

Edit Suits Birmingham

For years I have bought my suits from good quality high street designer outlets but always fancied a more personalised service from simple alterations.
I decided to explore Edit suits and booked in for a fitting. The process was really easy and meant that I spent about an hour with a well trained member of staff (Svitlana) in the Birmingham outlet. She took the time to talk me through my options based on what I wanted, and showed me the wide range of fabrics on offer. She took all of my measurements and the suit was ordered. About six weeks later I returned to find an excellent suit Which apart from a few finishing alterations was a perfect fit. The level of service and the whole experience was excellent, and I will return for other suits, trousers and shirts now that my measurements are on my account record. I highly recommend this experience.

7 June 2023
Unprompted review
Edit Suits logo

Reply from Edit Suits

Thank you ever so much for the lovely review Nigel, much appreciated!

Rated 5 out of 5 stars

Tom was Fantastic

Tom was Fantastic!

Facts:
Knew his stuff
Extremely friendly and positive
Gave myself and my best man\groomsmens additional advice (i.e: wear this, dont use this etc)
Helped suggested my tie material which goes fantastic
Got to know myself on a personal level where it's like you we're very good friends at the end of it all.

Done such a great job, I hope he enjoyed the bottle of bubbles I gave him as a thank you.

8 July 2023
Unprompted review
Edit Suits logo

Reply from Edit Suits

Thank you ever so much for the review of Tom's service - emotional engagement at its finest

Rated 3 out of 5 stars

Close but no cigar!

Good experience BUT let down in the final analysis so I did not get my suit.

On arrival at the first sitting, I was welcomed by the manager, Jack, who discussed styles and materials and ran through the myriad of trimmings (buttons, buttonholes, linings etc., etc.). Believe it or not, that process took an hour! So there was no time for the first measurement.

I returned to meet Svitlana a few weeks later for my first series of measurements and it went well, but I think I could have been better advised regarding the fit of the trousers (more of that later). I was given a series of jackets and trousers that were pinned and photographed and measured. All very 21st century.

Surprisingly, 10 days later (I expected it to take 5 weeks) I was invited back for my first fitting. I was thrilled with the look of the suit on the hanger. My choices looked fabulous, and my wife (who had not been with me for the first visit) was very complementary. Things were looking good. Then I tried the trousers on and we ran into our first problem. From the waist to the knees everything was fine BUT the calfs were skin tight, and I am 61 years old! I am not looking to release my inner Rod Stewart. Svitlana agreed, and asked me to try on the jacket. That was also too tight and almost failed to button up! In both cases, Svitlana said that they could adjust the Jacket and the Trousers to rectify the issue, so I left happy in the knowledge that my £1k was in safe hands.

I returned 10 days later, excited to try on my suit (for my son's wedding). I tried on the jacket first and it fitted, though it was a 'close' fit for a gentlemen of my years!

Then I tried on the trousers and, if anything, they seemed tighter than the last time! DISASTER. To be fair Svitlana agreed but she also agreed that there was little they could do to alter them and a new pair would take too long to make for the wedding date.

All credit to Edit Suits, Jack (on holiday), reviewed the photos from the fitting and the measurements and the fittings and agreed that I should have a full refund which he authorised on the same day (since received).

Lessons learned:

Edit Suits provide an excellent service
Fabulous cloths for younger frames
Not for older/larger gentlemen needing a relaxed cut

30 June 2023
Unprompted review
Rated 5 out of 5 stars

A fantastic service & experience from…

A fantastic service & experience from start to finish. I wanted something special for my wedding day and never having purchased a bespoke suit before I was a little apprehensive to begin with it but I need not have been. The choice of fabrics, colours, attention to detail ( who knew there were so many measurements to take) is simply first class. The service provided by both Emily & Wayne was impeccable.
If you’re looking for a bespoke suit I can’t recommend Edit Suits highly enough.

22 April 2023
Unprompted review

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