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Review summary

Created with AI, based on recent reviews

Considering 1,674 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the staff's helpfulness, kindness, and quick response times to inquiries. Many people appreciate the quality of the products, finding the clothes to be as described and stylish, with some specifically mentioning the good fit of jeans and the variety of clothing options available. However, some people were dissatisfied with issues related to their orders, such as receiving wrong or missing items, or experiencing delays in delivery. A few other people also felt that the sizing could be inconsistent, with some items being too large even in the smallest sizes, and there were occasional concerns about the quality of certain clothing pieces.

What people talk about most

Product

Customers consistently note positive experiences with product quality and style. Many reviewers praise the... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as helpful, kind, and... See more

Response time

Users describe positive interactions with response times. Many customers report immediate and quick responses... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team for being... See more

Order

People report ambiguous experiences with their orders. Many customers praise the quick delivery times, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When my pants came with a stain they reached out quickly and offered me a refund thank you for this great costumer service

Rated 4 out of 5 stars

I liked the delivery and the collection but would like edikted to introduce an xxs size pls ,the xs clothes are a bit loose and large

Company replied

Rated 5 out of 5 stars

i love edikted SO much! it's constantly creating amazing, cute clothing that is more on the affordable side. i've seen accusations on it being "fast fashion" due to the lower price range and speedy ma... See more

Company replied

Rated 5 out of 5 stars

I accidentally ordered the wrong size so I wanted to cancel my order and needed the money back right away to repurchase the item in time I needed them for. Normally a full refund takes within 3 busine... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

Written by the company

Edikted, is a Gen-Z-orientated online fashion brand, heavily influenced by pop culture, technology, and style. Our team is focused on delivering you the most coveted styles, from clothing to accessories, inspired by the top streetwear looks, modern-day muses, and runway trends. We believe that everyone deserves access to affordable trend-lead fashion at their fingertips, regardless of shape or size.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a bought a pair of jeans and they…

I had a bought a pair of jeans and they came with some type of stain on it, I reached out and they responded very quickly and I provided pictures of the stain and they offered to full refund me or send me a free replacement and they were overall very quick with responding and very professional

17 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Aurora,
Thank you for sharing your experience! We’re glad we could resolve the issue quickly and provide a suitable solution.
-Edikted

Rated 5 out of 5 stars

This is my absolute favorite clothing…

This is my absolute favorite clothing store. Everyone on customer service is so helpful!

17 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Adley,
Thank you so much! We’re thrilled to be your favorite and appreciate your support.
-Edikted

Rated 5 out of 5 stars

Great quality

Great quality, fast shipping and wide selection. I purchase your products for my girlfriend. We are in our early sixties, very active and young at heart. Your clothes allow her to look very fashionable without looking like she’s trying to be a teenager. The compliments she receives are amazing and she is always quick to tell her friends about edikted. We are both 100 percent pleased with your products and company.

17 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Gary,
We truly appreciate your thoughtful feedback. It’s great to hear the styles and quality work so well and that your experience has been consistently positive.
-Edikted

Rated 5 out of 5 stars

First time of ordering the items came…

First time of ordering the items came perfectly wrapped and the customer service very responsive in my return enquiry a great experience and even better got may items in the sale ! A great online shopping experience

15 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi there,
Thank you for your review! We’re glad your first experience was a great one and that everything arrived as expected.
-Edikted

Rated 5 out of 5 stars

Exquisite and hasty customer service.

Exquisite and hasty customer service.
Purchase and exchange process were direct.

Great experience with support representative Jessica as well as Sharon.

16 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Adan,
Thank you for your feedback! We’re glad the process was smooth and that our team could assist you effectively.
-Edikted

Rated 5 out of 5 stars

I love the sweats and also got a dress…

I love the sweats and also got a dress recently that was perfect too. I did have to reach out to customer service about one of my hoodies and they were very helpful and sent a new one for free. Very happy with this company overall.

15 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Kristina,
We appreciate your support! We’re glad you love the items and that we could resolve your issue quickly.
-Edikted

Rated 5 out of 5 stars

Fabulous customer service

The edikted team was fabulous at responding to my email in a timely manner with clear instructions on the next steps for my questions! Love this brand!

16 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Olivia,
Thank you! We’re glad our team could provide clear and timely assistance.
-Edikted

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I reached out and within no time, they answered very quickly! I asked them a question and they answered with a step by step process and giving me several alternatives. I really appreciated the help that they provided!

15 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Claudia,
Thank you for your feedback! We’re happy to hear our team could provide clear guidance and helpful solutions.
-Edikted

Rated 5 out of 5 stars

Great customer service

Edikted customer service was quick and extremely helpful when I had a problem with tracking my order. It was a misunderstanding, but they got back to me right away and solved my problem.

11 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Alexa,
Thank you! We’re glad we could quickly resolve the issue and provide clarity.
-Edikted

Rated 5 out of 5 stars

I love Edikted

Emma, Madison and Sharon were such great help, they let me know that there's a spring sale going on, because of that I got to buy some amazing clothes with great quality. I will definitely be shopping here again!

16 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Karina,
Thank you for your kind words! We’re glad our team could assist and that you enjoyed the sale.
-Edikted

Rated 5 out of 5 stars

Perfection!

The clothes are phenomenal! I am obsessed with every look I can create with them.

16 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Audrina,
Thank you! We’re happy to hear you’re enjoying the styles and versatility.
-Edikted

Rated 5 out of 5 stars

Collaborating with edikted was amazing

Collaborating with edikted was amazing. I had so much fun making videos and giving my followers their discount codes they all loved it and I hope to get more soon!!

16 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Alexia,
Thank you for sharing your experience! We’re glad you enjoyed collaborating with us.
-Edikted

Rated 5 out of 5 stars

When I received my package and opened…

When I received my package and opened the clothes, everything was soaking wet. So I took a picture and a video and emailed edikted about the issue. They responded quickly, and told me I was able to keep the clothes due to the unfortunate events, and said I was able to refund my money or get sent brand new items. I was happy with their customer service, as a first time buyer.

14 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Meron,
Thank you for your feedback. We’re glad we could resolve the issue quickly and provide options that worked for you.
-Edikted

Rated 5 out of 5 stars

They responded almost immediately

They responded almost immediately, with care and understanding. Thankyou madison!

15 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Margot,
Thank you for your kind words! We’re so glad you felt supported and that Madison could assist you quickly.
-Edikted

Rated 5 out of 5 stars

Prompt customer service

I appreciate how quick they are to respond to emails. I had a mix up with not receiving a confirmation email and after a lot of back and forth, they did find our order and rectified our situation promptly. Customer service does still exist! My daughter loves their clothes and we haven't had to return anything - and we have made quite a few orders! True to size and great style.

15 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Dana,
We really appreciate your detailed feedback! We’re glad we could locate your order and resolve everything for you. It’s great to hear your daughter loves the styles too.
-Edikted

Rated 5 out of 5 stars

What made my experience great was that…

What made my experience great was that there was exceptional customer service after an “oopsies”. My package was accidentally delivered to the wrong address and Jessica helped me figure out a way to get another package sent over. She was timely and very helpful! Thanks again to the team who helped

14 April 2026
Unprompted review
Edikted logo

Reply from Edikted

Hi Mia,
Thank you for sharing your experience! We’re so glad Jessica could help resolve the issue quickly and get things sorted for you.
-Edikted

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