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edigroup.ch Reviews 24

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TrustScore 3 out of 5

2.9

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Written by the company

"Edigroup SA est une société suisse spécialisée, depuis 1983, dans la promotion, la diffusion et la gestion d'abonnements à des magazines, publications et journaux du monde entier. Les plus grands éditeurs de presse lui font confiance pour gérer et promouvoir leurs abonnements en Suisse, parmi lesquels : Animan, Bayard presse, Milan, Mondadori, Fleurus, Groupe Marie Claire, Prisma. Elle vous offre, à travers ses catalogues et son site internet, la possibilité de vous abonner, en Suisse, à un très grand nombre de magazines de divers pays en vous faisant bénéficier des prix les plus bas du marché.

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2.9

Average

TrustScore 3 out of 5

24 reviews

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Rated 1 out of 5 stars

Money paid for digital subscription - no access and ignored by customer service

I paid for a subscription to the digital version of a magazine. I could not access it and they told me to wait a month. They then gave me incomplete access instructions by sending a boiler plate email that needed the blanks filling in with the critical access information, but this was left blank Three months later, still no access, no response to multiple emails, no response to letter sent by post and no refund. Company not to be trusted.

7 October 2023
Unprompted review
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Reply from edigroup.ch

Hello ,

We are very sorry and understand your disappointment.
Unfortunately, we do not have sufficient information to identify you and verify your file. Please send us an email with your full contact details: https://www.edigroup.ch/service-clients.html

Thank you and see you soon,
The Edigroup team

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