They lie about not retaining a users IP address. Edge provided a full list by just asking of all ips that ever accessed the edge app account from sign up to account closing. Even after closing the per... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
They lie about not retaining a users IP address. Edge provided a full list by just asking of all ips that ever accessed the edge app account from sign up to account closing. Even after closing the per... See more
Company replied
I had excellent customer support via back and forth email exchange with David Coen. I am clueless when it comes to all things Crypto and David when above and beyond to talk me through every step requi... See more
Company replied
Their support is top notch. I've spent a few days going back and forth with Alberto M. He spent the time assisting me in correcting a pretty stupid mistake and then sent me a ton of information that w... See more
Company replied
Had trouble figuring out how to import an expired wallet into Edge and the online customer support was excellent, which never happens! I spoke to a real person (shout out to David Coen) who was super... See more
Company replied
**Edge: A secure and user-friendly platform for managing your crypto** Edge is a mobile application that puts you in control of your cryptocurrency assets. It provides a simple and intuitive interface for buying, selling, and trading digital currencies, all within a secure and reliable platform. Whether you're a seasoned crypto investor or just starting out, Edge has the features you need to manage your portfolio with confidence. **Here's what makes Edge stand out:** **Security first:** Edge takes security seriously, with features like two-factor authentication and encryption to keep your assets safe. **User-friendly design:** Edge is designed to be easy to use, even for those with no prior experience with cryptocurrency. The intuitive interface makes it simple to buy, sell, and track your crypto holdings. **Wide range of currencies:** Edge supports a variety of popular digital currencies, including Bitcoin, Ethereum, XRP, XMR, and Dash. You can also buy and sell with fiat currencies directly within the app. **Powerful trading tools:** Edge offers a variety of charting tools and technical indicators to help you make informed trading decisions. You can also set price alerts to be notified when your favorite currencies reach a certain price point. * **Fast and reliable:** Edge is built for speed and reliability, so you can buy, sell, and trade your crypto assets quickly and easily. **More than just a wallet:** Edge is more than just a place to store your crypto. It's a platform that empowers you to take control of your financial future. With Edge, you can: **Earn rewards:** Edge offers a variety of ways to earn rewards on your crypto holdings, such as through staking and referral programs. **Stay informed:** The Edge app keeps you up-to-date on the latest crypto news and market trends. with in app notifications or by signing up to our newsletter **Get support:** Edge has a friendly and knowledgeable customer support team that is always happy to help. If you're looking for a secure, user-friendly, and feature-rich platform to manage your cryptocurrency assets, Edge is the perfect solution. Download the app today and start taking control of your crypto future.
1495 Pacific Highway Suite 300, 92101, San Diego, United States
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I normally do not write reviews, but after everything I experienced, I feel it is important to share my story so that others can be more careful before trusting online investment platforms.
A few months ago, I came across an online investment opportunity that looked very convincing and professional. The website appeared legitimate, the communication was smooth, and everything initially seemed trustworthy. I started with a smaller investment, and the dashboard showed what looked like real profits, which gradually convinced me to invest more money over time.
Eventually, I invested a total of $48,700 after being reassured several times that my funds were secure and that withdrawals would be processed without issues. Unfortunately, the problems started the moment I attempted to withdraw my money. Delays began immediately, followed by endless excuses, additional verification requests, and unexpected charges. Communication became inconsistent, and it slowly became clear that something was seriously wrong.
The entire experience was emotionally exhausting and financially devastating. Losing such a large amount of money caused a lot of stress and frustration, especially after believing that the investment was genuine.
During the process of trying to understand what had happened, I came across BAIX CHRG, who assisted me with guidance and support throughout the recovery process. Their communication was professional, and they helped me better understand the steps involved after falling victim to an online investment scam.
I am sharing this review mainly to warn others to be extremely careful with online investment platforms that promise quick or guaranteed returns. Always research thoroughly, verify every detail independently, and avoid investing more money than you can comfortably afford to lose.
They lie about not retaining a users IP address. Edge provided a full list by just asking of all ips that ever accessed the edge app account from sign up to account closing. Even after closing the person trying to log into that app the IP was logged.

Reply from Edge
So glad I listened to Ms. Teresi, she’s very intelligent and made things so clear to understand. Edge was very simple and very easy to start using feel very secure using their application for my financial and crypto transactions. Thank you! :)

Reply from Edge
Chat helped to choose a method of transaction.

Reply from Edge
Verry good help in finding thé help i needed

Reply from Edge
Transaction Fees (Gas) are Paid in Native Tokens: When sending tokens like USDT on a specific blockchain (e.g., Ethereum or Tron), the transaction fee, or "gas," must typically be paid in that network's native cryptocurrency (ETH for Ethereum, TRX for Tron).
Fees are Deducted Automatically: In a standard, legitimate transaction, the fee is automatically calculated and deducted from your available balance of the native token in the same wallet. You are not asked to make a separate, upfront payment using an external method like a credit card.
Third-Party Payment Options are Integrated: Some advanced wallets offer "gas-free" solutions or "gas included" transactions where they convert a portion of your existing USDT to the native token behind the scenes to cover the fee. This process is handled internally by the app and does not involve entering credit card details.
External Payment Requests are a Red Flag: An unexpected request for your credit card details to pay a "fee" for a crypto transaction is a significant red flag for a scam. Scammers use this tactic to get your financial information or extract more funds.

Reply from Edge
First, they claim they don't have access to 2FA and that the system operates without their involvement and can't be compromised. Then, without "influencing" 2FA keys, they add an arbitrary timer, which, as stated, is 7 days, which isn't true. The authorization timer, if you log in from a new device, can be 1-2 years. To reduce this period to 7 days, you need to provide support with information about when you registered your account, your email address, codes, and all the most complete account information possible, even if you registered it in 2014 when the service was Airbitz. Forget about this ancient garbage dump, export your seeds, and withdraw your money while you can. Because one "fine" day, which could come at any moment, you won't be able to access your account and will be waiting for two years for a fictitious timer to expire.

Reply from Edge
i am new at this and again someone took my 200

Reply from Edge
I needed support and the chat automated a solution w/o having to wait for a live person. On a previous experience where I did need to speak with someone, I was met with patience, professionalism and knowledge. A rare combination these days. I Highly recommend Edge wallet. US based and US support.

Reply from Edge
Terrible platform!!!!!
They refused to approved my withdrawal request.
I refused to let them go away with my money filed a complaint and got everything back within 48 hours……..Don’t be shy to seek help

Reply from Edge
I am leaving this review after a very disappointing experience.
For context, I had been adding small amounts into my XRP holdings over several years. When I attempted to cash out, I encountered a technical issue. I was not overly concerned at first, as occasional problems can occur. However, when I logged in about a week later, I discovered that my account had been completely drained. The timing of these events seemed highly suspicious.
When I raised this with Edge, I was informed that it was the result of a “bad actor.” I am still unclear on what that means in practice, but the end result is that my funds are gone, with no possibility of recovery and no meaningful support offered.
This raises serious concerns about the platform’s security and safeguards. Based on my experience, I would strongly advise others to avoid using Edge.

Reply from Edge

Reply from Edge
The automated response system worked great for my quick question. And I didn’t have to bother a live agent for a very simple question!!!

Reply from Edge
Very simple to learn, understand and transact via Edge. Everything is very seamless and fast. Would definitely recommend this app!

Reply from Edge
I have used edge to buy bitcoin for some years now.
They have excellent customer service and I feel very confident dealing with them.

Reply from Edge
Hi there.
I have been using the Edge wallet for 2 years approximately.And I am so satisfied with it. Because:
1:
This app has all very strong safety items in high levels ( So that this app has never hacked so far during all these years 👍🌹).
2:
It also has the other complete and good tools,
items, partitions and settings in the Edge app about crypto currencies matters to do. such as centralized and decentralized exchanges to buy, to sell, to swap, to stake crypto currencies in it with good detemined APYs, and the other tools which are necessary and useful.
3:
It also works with international cards such as master card, visa card and also the other cards from all banks in all over the world to buy and sell crypto currencies. And all complete things are in it.
4:
It also has the online prices of all crypto currencies.
5:
You can stake more crypto currencies with great APYs with detemined amounts about them.
6:
The support team of Edge wallet app is so awesome.They follow client's problems, concerns, suggestions to chase and solve them.They also have beautiful and respectable manners with clients.
7:
It has all country's fiat moneys emblems :
USD, AED, AFN, ALL, AMD, ANG, AOA, ARS, AUD, AWG, AZN, BAM, BBD, BDT, BGN, BIF, BMD, BND, BOB, BRL, BSD, BTN, BWP, BYN, BZD, CAD, CDF, CHF, CLP, CNY, COP, CRC, CUC, CUP, CVE, CZK, DGF, DKK, DOP, DZD, EGP, ERN, ETB, EUR, FJD, FKP, GBP, GEL, GHS, GIP, GMD, GNF, GTQ, GYD, HKD, HNL, HRK, HTG, HUF, IDR, ILS, INR, IQD, IRR, ISK, JMD, JOD, JPY, KES, KGS, KHR, KMF, KPW, KRW, KWD, KYD, KZT, LAK, LBP, LKR, LRD, LSL, LYD, MAD, MDL, MGA, MKD, MMK, MNT, MOP, MRU, MUR, MWK, MXN, MYR, MZN, NAD, NGN, NIO, NOK, NPR, NZD, MOR, PAB, PEN, PGK, PHP, PKR, PLN, PYG, QAR, RON, RSD, RUB, RWF, SAR, SBD, SCR, SDG, SEK, SGD, SHP, SLL, SOS, SRD, SSP, SYP, SZL, THB, TJS, TMT, TND, TOP, TRY, TTD, TWD, TZS, UAH, UGX, UYU, UZS, VEF, VND, VUV, WST, XAF, XCD, XOF, XPF, YER, ZAR, ZMW
8:
It also has item wallet connect to use in sites of internet.
9:
It has autolock in types of second, minute, hour.
10:
And finally, they never differentiate between sanctioned and unsanctioned countries.
God bless them 🙏🌹💖🌹🙏

Reply from Edge
I had recently got my self into a situation I wasn’t suppose to be in and Jared was more then helpful and guided me through all the steps!

Reply from Edge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.