Edgcumbes Tea & Coffee Reviews 26

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fabulous coffee from a great Roaster. You can tell they know their stuff and look for the best beans. Dark Side of the Edge is my favourite when at home. Their Defcaf Mexican is amazing and you... See more

Rated 2 out of 5 stars

We have been loyal customers of Edgcumbes for many years and purchased £100s of products over that time. We recently went for coffee at the cafe in Ford only to be met with rudeness when we... See more

Company replied

Rated 5 out of 5 stars

My fresh coffee of choice! Speedy delivery and fabulous coffee - my new coffee suppliers have been found! It’s my aromatic and delightful pleasure in the morning! I am impressed with whole purchasing... See more

Rated 5 out of 5 stars

We live in London and whenever we're in the area we always stop for a coffee at Edgcumbes Tea and Coffee. The service is always friendly and efficient and the quality of the coffee is as good, if not... See more

Company details

  1. Coffee Roasters
  2. Coffee Wholesaler
  3. Tea Market Place
  4. Tea Wholesaler

Written by the company

We are a speciality small batch coffee roaster also specialist tea blenders. We source great quality coffees and teas from around the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous coffee from a great Roaster

Fabulous coffee from a great Roaster. You can tell they know their stuff and look for the best beans. Dark Side of the Edge is my favourite when at home. Their Defcaf Mexican is amazing and you wouldn't know it was a decaf unless told.

There is a shop on site to get all your coffee and tea needs. Take your own container to get a reduction on price. Coffee is sold in beans or they will grind them there and then for to the right size for your equipement. The online shop is easy to navigate with the option of delivery or collection.

The Edge cafe is relaxing and friendly with the best Sausage rolls for that guilty savoury snack, and gorgeous cakes for that sweet snack. Super dog friendly.

I have been a customer since they sold their coffee from a tiny little room in the side of the roastery. Always a great place to go and relax with a friend or for a bit of alone time with a great tasting coffee.

9 August 2024
Unprompted review
Rated 2 out of 5 stars

Disappointed, Premium Priced Coffee in Plastic Cups!

We have been loyal customers of Edgcumbes for many years and purchased £100s of products over that time.

We recently went for coffee at the cafe in Ford only to be met with rudeness when we asked for proper porcelain cups rather than the plastic cups we were given.

We were told that in future we would only be able to have plastic cups (recycled plastic) and not have the choice to have a porcelain cup for our coffee at the cafe.

As a result of this experience, we considered it appropriate to give customer feedback as suggested on Edgcumbes website.

We did so because we imagined that we may not be the only customers disappointed to pay a premium price for coffee served in a plastic cup.

We have now received a positive response from Edgcumbes stating that it is fine for customers to request porcelain cups in future.

15 July 2023
Unprompted review
Edgcumbes Tea & Coffee logo

Reply from Edgcumbes Tea & Coffee

Hi Jon.

I am very sorry about the above, we have tried to contact you twice over email about this but haven't been able to reach you. We truly value you custom and I would relish the opportunity to speak to you about this. If you could give me a call on 01273 555775 or you can reach me on stewart@edgcumbes.co.uk.

Many Thanks

Stewart Cumming
Operations Manager

Rated 5 out of 5 stars

Fantastic!

I have been ordering from Edge for years now. Excellent service you can always rely on, speedy delivery, and the quality of teas and coffees is second to none. Would highly recommend!

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic coffee - Edgcumbes is a gem!

I absolutely love this place. Fantastic coffee (I especially enjoy the iced coffee in hot weather) and lovely local cakes and food. Fab vibe and the staff are super friendly and helpful. I am so pleased this is on my doorstep :-)

5 September 2020
Unprompted review
Rated 5 out of 5 stars

World beating loose leaf tea!

We have been receiving Edgcumbes products for over 20 years and have never been disappointed. Our particular favourite is the Rusper loose leaf tea - guaranteed to get you out of bed with a smile on your face and a spring in your step!

We are also big fans of the Edge cafe. A lively hub and a great place to meet up with old friends! Keep up the good work guys!

Jim & Cat Barker

5 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, easy online ordering experience. I like to support small, local business when I can and the choice and quality of Edgcumbes coffee makes this easy! Keep up the good work!

5 September 2020
Unprompted review
Rated 5 out of 5 stars

Super quick and easy..

Lovely and fresh roasted coffee and just a click away!
Super easy to order and a quick delivery. I will definitely be ordering again now i just have to pick which blend to order next?!

4 September 2020
Unprompted review
Rated 5 out of 5 stars

Love Edgcumbes!

My fresh coffee of choice! Speedy delivery and fabulous coffee - my new coffee suppliers have been found! It’s my aromatic and delightful pleasure in the morning! I am impressed with whole purchasing process, attention to detail and spot-on communication. They take coffee experience to the next level! I have recently purchased some of their loose leaf teas - you just can’t beat it (tea bags are rude words in our house - never again!). One very happy customer indeed. Plus, it is great to support a small local business. Positives all round!

4 September 2020
Unprompted review
Rated 5 out of 5 stars

Freshly roasted speciality coffee…

Freshly roasted speciality coffee tastes incredible.... very friendly staff and enough space for it to be safe during covid. What a place to visit with food options for veggies and vegans aswell!

4 September 2020
Unprompted review
Rated 5 out of 5 stars

A must visit if you're in the area!

We live in London and whenever we're in the area we always stop for a coffee at Edgcumbes Tea and Coffee. The service is always friendly and efficient and the quality of the coffee is as good, if not better, than the cafes and shops we visit in London. It's situated in a lovely spot, ideal for those needing a quick break or pick me up. Plenty of tasty treats too.

4 September 2020
Unprompted review
Rated 5 out of 5 stars

As a big fruit tea drinker I am always…

As a big fruit tea drinker I am always looking for a tasty tea. A friend gave me pack of Edgcumbes red fruit berry and I haven't looked any further. It is simply the best I have found, it smells divine and unlike other teas that disappoint when it comes to taste it really delivers on flavour. I now order it online as nothing comes close. 5 stars all the way

4 September 2020
Unprompted review
Rated 5 out of 5 stars

The best coffee & tea on the South Coast!

The best coffee in the south matched with excellent customer service! Delicious locally made pastries, cakes and toasties. Huge range of loose leaf teas with a wide range of brewing equipment.
Put on your ‘must visit’ list for West Sussex
Oh and don’t forget to visit the farm shop!

4 September 2020
Unprompted review
Rated 5 out of 5 stars

Hidden Gem and A Must!

Best coffee, tea and food. All ethically and locally sourced. At the heart of their community and understand what great means in all sense of the word - drinks, food, environment, location, service. A must for us all! We even have it shipped to Hampshire now as we can’t always wait until we visit Sussex!!

4 September 2020
Unprompted review
Rated 5 out of 5 stars

The best coffee in Sussex

I do love EDGE and their new website has made it super easy for me to order my coffee online. I’ve been cautious about going out too much during the pandemic so their service makes it effortless and delivered to my door. They’ve got great offers too! Thanks everyone at Edgcumbe’s for fuelling my coffee habits... ooo that reminds me ☕️

4 September 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look