Edgard & Cooper Reviews 61,368

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My dogs are picky with food but they love the Edgar & Cooper range especially the fresh venison and duck small adult dog biscuits. I subscribe to monthly shipments of them so that I don't run out and... See more

Company replied

Rated 5 out of 5 stars

Just started with Edgard and Cooper wet dog food...and the main customer is SUPER happy. Quality of food is certainly high + tasty ++ . Additionally a qquestion to customer service on the order was an... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Edgard and Cooper’s dry cat food for 5 months now and I cannot fault anything! Super speedy delivery! Wonderful member perks when you purchase direct too!

Company replied

Rated 5 out of 5 stars

Excellence in every aspect, our border terrier is a very very fussy eater (7years old) and has just started with CECS. He seems so much better on this food and absolutely loves it 😋 The quality,... See more

Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Edgard & Cooper – real food that’s full of flavour for Cats & Dogs! Food that makes you, your pet and our planet feel good - that’s what Edgard & Cooper stands for. We are the first pet food brand to create deliciously healthy recipes completely free of meat meal, bone meal, animal waste, artificial additives or preservatives. We chose a natural approach with sustainability in mind AND we donate 1% of each sold product to charities for pets all over the world. What’s not to love? Come and discover!

Got a question? We’re all ears – just ask.

Written by the company

We are committed to providing all our customers with great service, you can get in contact with us directly through: WhatsApp (+32 56 38 01 27) & email (help@edgardcooper.com)

Naturally nutritious, deliciously simple

Utterly irresistible

Utterly irresistible
Eating is one of life’s simple joys, but so many pet foods overcomplicate their products. We do things differently. By treating nature’s ingredients with respect, we make food that’s naturally healthy, full of flavour and perfect for every pet. We pack our food with fresh meat & nutritious offal, real fruit & root veg.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

61K reviews

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Rated 5 out of 5 stars

We are very happy with how our customer…

We are very happy with how our customer service issue was handled. A very good experience.

18 February 2026
Unprompted review
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Reply from Edgard & Cooper

Hi Alex! 🌟

We’re so happy to hear that your experience with our customer service left you feeling satisfied! Your kind words really put a wag in our tails 🐶 It’s wonderful to know we could make things smooth and positive for you.

We’ll continue doing our best to provide excellent service and healthy food that our four-legged friends deserve 🐾

Tailwags & purrs 🐶😸
Joel from Edgard & Cooper

Rated 5 out of 5 stars

Quick easy delivery

Quick easy delivery, whippet and lurcher both fussy and seem to enjoy food so far! Shame medium size not available in larger bags for those with multiple dogs.

9 February 2026
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Reply from Edgard & Cooper

Hi there! 🐾

We’re thrilled to hear that both your whippet and lurcher are enjoying their meals! 🐶💛 It’s great to know that the delivery was quick and easy too. We completely understand how having larger bags for multiple dogs would make life even easier, and your feedback is super helpful for us.

We’ll keep doing our best to provide convenient service and nutritious food that our four-legged friends truly deserve 🐕😸

Tailwags & purrs 🐶😸
Joel from Edgard & Cooper

Rated 4 out of 5 stars

My picky dog likes their kibble

My picky dog likes their kibble, wish there were more veggies and less peas, also wish their multi pack of the square tins of wet food is able to be in the subscription and that they have a smaller option for the cans since we can't buy them for my 5kg dog without wasting them. But honestly overall very happy, and so is my cutie, it also arrived on time

9 February 2026
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Reply from Edgard & Cooper

Hi Shae😊

We are so happy to hear that your picky pup is enjoying our kibble, that is always the best compliment 🐶💚 It is also lovely to know your order arrived on time and that both you and your little 5 kg cutie are overall very happy.

Thank you as well for your thoughtful suggestions about more veggies, fewer peas, subscription options for the square tins, and smaller can sizes to avoid waste. Feedback like yours truly helps us grow. If you would ever like to share more or need any support, please reach out to us at help@edgardcooper.com
We would love to go the extra mile and hopefully earn that 5 star rating from you 🌟 We will keep doing our very best to provide great service and healthy food our four legged friends deserve 🥕🐾

Tailwags & purrs 🐶😸
Joel from Edgard & Cooper

Rated 5 out of 5 stars

Excellent service

Fast delivery great service excellent products. My dogs loves the dental sticks!!

19 January 2026
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Reply from Edgard & Cooper

Hi Michelle! 🐶✨

We’re so happy to hear that your experience with us has been excellent! Fast delivery and great service are what we always aim for, and knowing your dogs love their dental sticks makes us wag with joy 🦷💛

We’ll continue doing our best to provide top-notch service and healthy, tasty treats that our four-legged friends deserve 😸🐾

Tailwags & purrs 🐶😸
Joel from Edgard & Cooper

Rated 5 out of 5 stars

Tried, Tested & Approved by a Teenager & Veteran.

First impressions of the website were cheerfully concise and easily convincing on the quality of FEED ME REAL CHICKEN as I made my first purchase. Delivery was quick. My spirited younger one was all over the bag like a rash, my grumpy veteran was not so persuaded, but that was to be expected, he detests change. Two days later, they were both waiting expectingly for their daily dose. We look forward to trying all the available flavours. This really is a great kibble, major upgrade from our last; 50% chicken and grain free, fabulous. Worth mentioning: I only feed my boys half the quantity of my old dry biscuits (80g >38g), this is reflected in the smaller bag needed per quarter.

10 February 2026
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Reply from Edgard & Cooper

Hi Amelia!

We absolutely loved reading your review! It’s so heartwarming to hear that both your spirited youngster and your veteran have taken our Chicken kibbles, even if it took a couple of days for the older one to be convinced 😄🐶 Your feedback about the smaller portions working perfectly and the joy of exploring all our flavours really makes our tails wag!

We’ll keep doing our best to provide high-quality, nutritious food and excellent service that our four-legged friends truly deserve 🐕😸

Tailwags & purrs 🐶😸
Joel from Edgard & Cooper

Rated 5 out of 5 stars

Service is always great

Service is always great, and the product is great. This is the only dog food my dog enjoys eating, she’s very picky but she never refuses this!

14 January 2026
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Reply from Edgard & Cooper

Hi Vanessa! 🐾

We’re so happy to hear that both our service and food hit the mark for you! It’s wonderful to know that even a picky pup can’t resist her meals 😄🐶 Your kind words really make our tails wag and motivate us to keep doing our best.

We’ll continue providing tasty, healthy food and top-notch service that our four-legged friends truly deserve 🐕😸

Tailwags & purrs 🐶😸
Joel from Edgard & Cooper

Rated 5 out of 5 stars

Perfect product for 14 happy cats

Perfect product for 14 happy cats

16 January 2026
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Reply from Edgard & Cooper

Hi there! 😸🐾

Wow, 14 happy cats, that’s incredible! We’re thrilled to hear that our food is making so many furry friends purr with delight 😻 Your support truly means the world to us.

We’ll keep doing our best to provide nutritious, delicious food and excellent service that our four-legged friends deserve 🐶😸

Tailwags & purrs 🐶😸
Joel from Edgard & Cooper

Rated 5 out of 5 stars

Excellent product and service.

Excellent service and very rapid delivery. The products are very high quality and my dog enjoys both the kibble and wet food. He has recently changed from another brand to Edgard &Cooper and his digestive issues have improved as a result. Very satisfied with this company.

15 January 2026
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi there! 🐶💛

We’re so happy to hear that your dog is enjoying both our kibble and wet food! It’s fantastic to know that the switch has helped with his digestive issues—hearing that really makes our tails wag 😄 Your kind words about our service and delivery mean a lot to us.

We’ll keep doing our best to provide healthy, high-quality food and excellent service that our four-legged friends truly deserve 🐕😸

Tailwags & purrs 🐶😸
Joel from Edgard & Cooper

Rated 5 out of 5 stars

Greet food and fast delivery.

Greet food and fast delivery.

15 January 2026
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Danielle! 🐾

We’re so glad to hear that you enjoyed both the food and our fast delivery! 🚚🐶 Knowing that we could make mealtime easy and enjoyable really makes us wag our tails.

We’ll continue doing our best to provide tasty, healthy food and reliable service that our four-legged friends truly deserve 😸🐕

Tailwags & purrs 🐶😸
Joel from Edgard & Cooper

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. Prompt reply to all emails I've sent. Joel sorted my slight problem with my order very quickly and efficiently.even better my puppy loves her food I would definitely recommend you to give them a try.

13 February 2026
Unprompted review
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi there! 🐶💛

We’re thrilled to hear that our customer service hit the mark and that your puppy is loving her food! 😄🐾 It’s wonderful to know that Joel could sort your order quickly and make things easy for you. Your recommendation truly means so much to us.

We’ll keep doing our best to provide excellent service and healthy, delicious food that our four-legged friends deserve 😸🐕

Tailwags & purrs 🐶😸
Edgard & Cooper

Rated 1 out of 5 stars

delivery

Today is February 15. I ordered food food and dental sticks on February 4. Still I haven't received them yet.

7 February 2026
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Reply from Edgard & Cooper

Hi there 👋

We are very sorry for the delay and the inconvenience this has caused. We completely understand how frustrating it is to wait for your order, especially when it includes your dog’s food.

We want to let you know that we arranged a replacement shipment for your order, and according to our records, it has now been delivered. We hope everything has arrived safely and in good condition.

If you have any further questions, please don’t hesitate to reach out to us at help@edgardcooper.com

Kind regards,
Edgard & Cooper 🐾

Rated 5 out of 5 stars

Edgard & Cooper are a 5 star company for dogs & humans alike!

The customer service is absolutely excellent and get back to you so quickly. They will then do whatever they can to help or rectify any issues or problems you’re having.

The actual food and treats are a firm favourite with our very fussy dogs but if they know Edgard & cooper is being served mealtime becomes more of an inhalation session over a chewing and swallowing situation!

Yes some may say it’s a bit pricier than other brands but it’s completely worth it! The food is excellent quality, it’s a B corporation which means their company cares about everyone involved in the company even the the customers they don't just not just care about the shareholders. They care about doing good like helping animals by creating their own animal welfare charity.

12 February 2026
Unprompted review
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Kate! 🐾💛

Wow, thank you so much for this wonderful review! We’re over the moon to hear that both our customer service and our food are making mealtimes a hit with your fussy dogs 😄🐶 It’s fantastic to know that our efforts as a B Corporation and our commitment to animal welfare are appreciated—it truly means a lot to us.

We’ll keep doing our best to provide excellent service and high-quality, healthy food that our four-legged friends deserve 😸🐕

Tailwags & purrs 🐶😸
Joel from Edgard & Cooper

Rated 1 out of 5 stars

Update to my last review

Further to my last review, the Company did finally reply and I informed them that for 8 consecutive days their delivery agent Tinsa had been informing me that 'today' was delivery day.
Finally after 10 days of these notifications I asked Joel for my money back and instead he said he'd try and get Tinsa to deliver one last time.
Now on the 11th day, the Tinsa emailed me at 1230 to say the parcel was successfully delivered.
We were at home at that time.
I then checked with neighbours and no delivery had been made anywhere near to us.
On again emailing Edgard/Cooper I was informed I'd have now have to fill in an online form and wait for a report resolution.
The completed form I also returned.

I've asked for the Complaints Book as I had previously specifically instructed them to cancel my order which they ignored as they already had proof from Tinsa that my order had not been delivered.

No resolution as yet.

13 February 2026
Unprompted review
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Stephen 👋

Thanks for your review. We’re extremely sorry to hear that you had such a disappointing experience. That's absolutely not how we want things to go for our customers and their pets. Please know that we have reported this to Tipsa and also discussed internally how communication can be improved, as it’s clear that things didn’t go as they should have.

Your refund has already been processed, and we hope to welcome you again in the future so we can ensure a smoother delivery.

Once again, our sincere apologies for all the frustration and inconvenience this has caused.

Kind regards,
Edgard & Cooper 🐾

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