When I call the EDF to open a new contract, I feel very welcome, and they explain everything from the beginning to the end of our conversation very clearly. I understand everything he explained to me... See more
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The advisor at EDF on a call made from outside of France knew perfect English. My call got connected very easily and Laura helped me set up new link between the smart meter and an account at EDF. Also... See more
Company replied
In the past I've struggled to get through to the English Speaking Helpine, but this time the response was fairly quick. I'm staying in a friend's gite and there's no internet and the mobile signal is... See more
Company replied
Very satisfactory service... Phone line is hard to reach and when using an International number, costs rise but we understand that the world's a crazy place right now and recruitment is suffering..... See more
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Company details
Written by the company
EDF, votre fournisseur d'économies. Electricité, gaz, services, déménagement : découvrez notre offre complète adaptée à vos besoins. Avec en plus, tous nos conseils et solutions pour faire des économies.
Contact info
4 rue floréal, 75017, Paris, France
- 3404
- supportsocial@edf.fr
- edf.fr
4.6
Excellent
49K reviews
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#NotAllHeroswearCapes 🦸
#NotAllHeroswearCapes 🦸
So after EDF suddenly wiped out my online credit balance, with a New type of customer service, by replacing my £470 credit balance with a £560 debit balance overnight.
This was a result of their Smart Meters (installed back on the 10/9/23), not communicating with their New billing system for 14 months.
Now, like me you'd expect Any Errors and subsequent backdated recalculation to be fully explained and handled with sensitivity and empathy.
Given I was registered as a vulnerable customer with EDF, reliant on my heating etc, due to my life limiting medical conditions, you'd have fully expected #EDF would help and support me?
.
Sadly, this was not the case as our communication broke down to a level where I had to send my case before the
Energy Ombudsman.
Even after the EOs guidance and 6 part remedy was issued on the 14/11/24, #EDF held off with Any reply to me until 5/2/25.
#EDF had effectively put me into overnight fuel poverty on the 27/1/25, with no warning or support to repay the debt. In fact even now as of the 5/2/25 they are seeking an extra £40 payment on top of the existing Direct Debit.
Now, back when I was able to work, this would not have been such a serious scenario or issue to resolve 121. But given my income is made up from only the disability benefits I'm entitled to, I have little chance of repaying the debt soon.
I'd contacted Motability Scheme #Operations as I'd just signed a 3 year lease for a mobility buggy, and now I was forced to return this to try and free up monies to pay #EDF.
I was overwhelmed by their support and they immediately waived the early termination fees and authorised the return if that was what was needed.
Then I received a rather unbelievable call on behalf the owner of Mobility Solutions in Glasgow, (who supplied my buggy).
He had seen my story and understanding the serious predicament I was now facing, he & his family run business, (part of Allied Vehicles Group), have stepped in and have now made it possible that I can keep my mobility buggy, and in doing so have also helped me in repaying #EDF.
(To me that's not just Service, That's #MobilitySolutionsGlasgowCustomerService).
It takes a lot to make me emotional, but that phone call reduced me to tears of happiness and an overwhelming feeling of heartfelt thanks and gratitude. Truly, it is the case that
#NotAllHeroeswearCapes 🦸
#Thankyou #Thankyou #Thankyou #MobilitySolutionsGlasgow #FacennaFamily #CommunityChampions #SupportLocal
#AlliedVehicleGroup #MotabilityScheme #MotabilityOperations #LifeChanging
Not surprisingly......
Two Nominations for #AlliedVehicles at Herald Scottish Family Business Awards 2024
7th November 2024
We are proud to announce that #AlliedVehicles has been shortlisted as a finalist in two categories.
#StaySafe
BM
A Very emotional lad fae Springburn. x.
🧔🦼🥲💙
17/2/25 A True Story for Trustpilot. 📝✅🏆 & Google #Reviews 💯 #PeopleMakeGlasgow
📰🗞️
17 February 2025
Reply from EDF France - clients particuliers
Hello BOB,
We are very sorry to hear that your experience with us was not as you expected. Each situation is unique, and it is important to us to understand what happened to provide you with a suitable solution.
Your satisfaction is our priority, and we will do everything possible to regain your trust.
So that we can examine your file in the best conditions, could you write to us at supportsocial@edf.fr? Don’t forget to mention your Trustpilot username and your customer details. This will allow us to respond to you quickly and offer you personalized support.
With our most sincere greetings,
Marina d'EDF
Bravo The English Speaking EDF Helpline
Bravo The English Speaking EDF Helpline
Great Staff & A Great Help !!!
15 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Sean, thank you very much for your positive feedback!
We're delighted that our English-speaking hotline team was able to provide you with the help you needed.
Your satisfaction is very important to us, and we're pleased that our team was able to provide you with a quality service.
See you soon, Carine from EDF
Very easy my issue was resolved and the…
Very easy my issue was resolved and the agent explained my options and spoke very clesrly.
9 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Ruth,
Thank you for your kind feedback!
I'm delighted to hear that your issue was resolved easily and that the agent provided clear explanations of your options.
Your satisfaction is our priority, and we're always here to assist you.
If you need further help, please don't hesitate to reach out!
Best regards,
Carine – EDF
Les personelles et conseil est toujours…
Les personelles et conseil est toujours amicable et professionally.
11 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Liz, merci pour votre retour !
Nous sommes heureux que nos conseillers aient su allier amabilité et professionnalisme lors de votre échange.
A bientôt !
Carine d'EDF
Very kind and professional
Very kind and professional. Explained everything in polite maner. Very rare occurance in France
10 February 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Vitalik !
Thank you for your kind feedback! I'm delighted to hear that your issue was resolved easily and that the agent provided clear explanations of your options.
Your satisfaction is our priority, and we're always here to assist you. If you need further help, please don't hesitate to reach out!
Best regards,
Marie-Hélène d'EDF
Quite expensive supplier
Quite expensive supplier, but with very good "customer centric" culture. Porrly managed by french government they are however doing their best.
31 January 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Jann,
Thank you very much for your feedback! We are delighted to know that you appreciate our customer-centric approach. We understand that price can be a sore point for some of our customers, and we do our best to provide quality service while remaining competitive. We hope to continue to meet your expectations and best support you in your energy needs.
Mary d'EDF
Service excellent
31 January 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Basil,
Merci pour votre retour ! Je suis ravie de vous savoir satisfait.
Marie d'EDF
There is an english speaking line
There is an english speaking line, which is a godsend!!! Always friendly, very helpful with a can- do attitude. We have always found them very reliable company and professional, after living in France for 9 years, we would say far better than most of the u.k energy suppliers!!!!
28 January 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Margaret,
Thank you very much for this wonderful feedback!
We are delighted that you had a positive experience with our English-speaking service, and that you appreciate our professionalism and reliability.
It is a pleasure for us to be able to support you, regardless of the language.
EDF Marina
Robbing bastard's…
This is in my view the worst energy supplier I have had the misfortune of dealing with. Constantly making mistakes with bill's, rotten customer service, and even worse management. The energy ombudsman has upheld two cases on my behalf. And they still to this day are trying rip me off.
18 January 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Kenny,
We are sorry to learn that your experience with our services did not meet your expectations. Your satisfaction is essential to us, and we sincerely wish to understand the difficulties you encountered.
To protect the confidentiality of your personal data, could you contact us directly at the following address: supportsocial@edf.fr? Please indicate your Trustpilot username as well as your customer contact details to allow us to access your file and provide you with a quick and appropriate solution.
We remain attentive to your needs and will do everything we can to regain your trust.
Have a great day,
The EDF team
Reply from EDF France - clients particuliers
Bonjour Nabil,
Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez été satisfait de l'efficacité et du professionnalisme de notre service.
Mary d'EDF
Interruption du Gaz à VAULX-EN-VELIN LE…
Interruption du Gaz à VAULX-EN-VELIN LE MARDI 21 JANVIER 2025; J'ai une réponse favorable à ma question
21 January 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Violette,
Merci pour votre retour ! Nous sommes heureux que vous ayez obtenu une réponse favorable à votre question concernant l'interruption du gaz à Vaulx-en-Velin. Nous nous efforçons de toujours vous apporter l’assistance nécessaire et de répondre rapidement à vos demandes.
Très bonne journée à vous !
Mary d'EDF
C'était un plaisir de dessiner des…
C'était un plaisir de dessiner des personnes aussi professionnelles
20 January 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Alan,
Merci beaucoup pour votre message !
Nous sommes ravis que vous ayez eu une expérience positive avec notre équipe.
C’est un plaisir pour nous de vous accompagner de manière professionnelle.
Marina d'EDF
EDF et Enedis have caused no end of…
EDF et Enedis have caused no end of problems with power cuts in our surronding villages, they then have the cheek to accuse me of lying when I list the dates and times and the fact we then have to charge the cars up at expensive times once the electricity does come back on! They are the liars, not me. Such a dishonest outfit. Money grabbers and refuse to help clients.
18 January 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Emma,
Thank you for taking the time to share your experience. We sincerely regret the inconvenience you experienced. The situation you describe is unacceptable and we completely understand your frustration.
In order to better understand what happened and resolve this situation, we invite you to contact us directly by email at supportsocial@edf.fr, specifying your customer number and the details of the incident. We will do what is necessary to examine your file and provide you with a suitable solution.
Your satisfaction is important to us, and we want to provide you with the necessary support.
Marina d'EDF
The English speaking helpline were very…
The English speaking helpline were very good.
Excellent service.
Thank you
13 January 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Philip,
Thank you for your positive feedback!
I'm delighted that your experience with our services has lived up to your expectations.
Your satisfaction is our priority and we strive to maintain a high standard of service.
Adrian from EDF.
Reply from EDF France - clients particuliers
Hello Sayed,
I'm delighted that our customer service meets your expectations!
Thank you for your feedback and this great note!
Adrian from EDF.
really helpful
9 January 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Julie,
Thank you for your feedback!
I'm glad to hear that you found the assistance helpful.
If you need anything else, feel free to reach out.
Marina d'EDF
The agent was polite.
The agent was polite, efficient and effective.
8 January 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Alan,
Thank you for your feedback! We're delighted to hear that the agent was polite, efficient, and effective. We strive to provide the best service possible, and your satisfaction is our priority.
Mary d'EDF
Most wonderful awe at EDF subscription advisor
The advisor at EDF on a call made from outside of France knew perfect English. My call got connected very easily and Laura helped me set up new link between the smart meter and an account at EDF. Also she explained the tariffs, consumption, subscription amounts and disconnection system so very pleasantly and politely without hurrying up and ensuring my comfort levels. If this is how EDF trains its advisors then companies around the world need to learn this from EDF.
18 September 2024
Unprompted review
Reply from EDF France - clients particuliers
Hello Shreya,
Thank you so much for sharing your positive experience! We’re thrilled to hear that Laura was able to assist you effectively and make the process smooth and pleasant. We’re proud of our team and their commitment to providing excellent customer service.
Your kind words about her professionalism and the ease of your call mean a lot to us.
We look forward to serving you with the same level of satisfaction in the future.
Marie-Hélène d'EDF
Refused to send repair team after cables broke in storm.
Dreadful....Lost two phases during the storm last weekend. Called emergency number and was refused any repairs. Told it was our problem and to get an electrician. Electrician came three days later. Said he couldn't do anything with only one phase. Was then told to get electric insurance from AXA or change supplier!!!....My wife had to pretend she had health issues and needed things like lights and hot water and then they relented. Repair team found two broken cables 50 meters away and made the repair. Had to pay an unnecessary electrician bill. Very unkind and neglect of duty to customers. Looking at changing supplier....would like my electrician fee refunded
7 December 2024
Unprompted review
Reply from EDF France - clients particuliers
Hello Toni,
I'm sorry to hear that you've encountered difficulties with our services. I understand your dissatisfaction.
We strive to provide quality customer service and take your comments very seriously in order to improve our quality of treatment.
In order to help you, I invite you to send me an e-mail at supportsocial@edf.fr, specifying your Trustpilot username and your customer details.
See you soon!
Adrian from EDF.
It was clear from the beginning and…
It was clear from the beginning and easy to stop the contract.
12 December 2024
Unprompted review
Reply from EDF France - clients particuliers
Dear Malu,
Thank you for your feedback!
We're glad to hear that the process was clear and straightforward for you. We strive to make things as simple and transparent as possible for all our clients.
Best regards,
Camille
Customer Advisor
EDF
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