When I call the EDF to open a new contract, I feel very welcome, and they explain everything from the beginning to the end of our conversation very clearly. I understand everything he explained to me... See more
Company replied
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See what reviewers are saying
The advisor at EDF on a call made from outside of France knew perfect English. My call got connected very easily and Laura helped me set up new link between the smart meter and an account at EDF. Also... See more
Company replied
In the past I've struggled to get through to the English Speaking Helpine, but this time the response was fairly quick. I'm staying in a friend's gite and there's no internet and the mobile signal is... See more
Company replied
Very satisfactory service... Phone line is hard to reach and when using an International number, costs rise but we understand that the world's a crazy place right now and recruitment is suffering..... See more
Company replied
Company details
Written by the company
EDF, votre fournisseur d'économies. Electricité, gaz, services, déménagement : découvrez notre offre complète adaptée à vos besoins. Avec en plus, tous nos conseils et solutions pour faire des économies.
Contact info
4 rue floréal, 75017, Paris, France
- 3404
- supportsocial@edf.fr
- edf.fr
4.6
Excellent
49K reviews
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Reply from EDF France - clients particuliers
Bonjour Dolores,
Merci pour votre retour d'expérience !
Mary, votre conseillère EDF
Service impeccable
26 February 2026
Reply from EDF France - clients particuliers
Bonjour Kourken,
Merci pour votre retour d'expérience !
Mary, votre conseillère EDF
Reply from EDF France - clients particuliers
Hello Shirley,
I am delighted that our customer service meets your expectations!
Your satisfaction remains our priority!
Please feel free to spread the word!
See you soon!
Adrian, your EDF advisor.
I would strongly advise English…
I would strongly advise English speaking customers to contact the EDF English speaking advice line when requiring help with EDF or Enedis as, despite speaking reasonable French, some details are resolved more quickly by their advisers.
24 February 2026
Reply from EDF France - clients particuliers
Hello Christopher,
I am delighted that our services have met your expectations and thank you for your positive feedback.
Your satisfaction remains our priority.
Please feel free to spread the word!
See you soon!
Adrian, your EDF advisor.
CLAIR ET SIMPLE
27 February 2026
Reply from EDF France - clients particuliers
Bonjour Jean Christophe,
Merci pour votre retour positif !
Mary, votre conseillère EDF
J ai eu un contact rapide efficace et…
J ai eu un contact rapide efficace et traitement de ma demande au top merci EDF
24 February 2026
Reply from EDF France - clients particuliers
Bonjour Arakrak,
Merci pour retour d'expérience !
Mary, votre conseillère EDF
Thank you Cindy!
I had a very positive experience with EDF thanks to Cindy. She was professional, patient, and genuinely attentive to my situation. Even when I was not immediately available, she followed up proactively, which I really appreciated. Her explanations were clear and her advice was helpful and reassuring throughout the process. This is exactly the kind of customer service that makes a difference. Thank you again.
18 February 2026
Reply from EDF France - clients particuliers
Hello Asmaa Bouaouina,
Thank you for sharing your positive experience. I am delighted to hear that Cindy guided you with patience, attention and clear explanations, making the whole process smooth and reassuring.
Your kind comments encourage our team to continue providing a service that really makes a difference.
With my best regards,
Judith, your EDF advisor
Very good English customer service
18 February 2026
Reply from EDF France - clients particuliers
Hello ALY,
Thank you for your message. I am delighted to hear that our English-speaking customer service team was helpful and attentive.
Your comments motivate our teams to continue providing excellent service to all our customers.
Kind regards,
Judith, your EDF advisor
Service clients au Top
Service clients très facile à joindre, amabilité de l’interlocutrice, explication très claire sur la question posée
17 February 2026
Reply from EDF France - clients particuliers
Bonjour Gérard,
Je vous remercie pour votre avis positif.
Mary, votre conseillère EDF
Two hours to sign up to a contract... It's far too long
Took two hours to just transfer the contract into my name...sooooo long
16 February 2026
Reply from EDF France - clients particuliers
Hello Adrian Snell,
I regret that the processing of your file has taken longer than you expected.
If necessary, please feel free to contact me directly by email at supportsocial@edf.fr, specifying your Trustpilot username and your customer details.
I will do my best to provide you with all the information you need.
Have a nice day.
Marie-Hélène, your EDF advisor
EDF Saturday night
EDF Saturday night, late call, broken French, the advisor was very patient and helpful, she sorted the problem immediately as we had no power and helped us out.
14 February 2026
Reply from EDF France - clients particuliers
Hello Emma,
I am delighted that the advisor was able to solve your problem.
Thank you for your positive review.
Maddy, your EDF advisor
bon contact renseignements precis mais temps d'attente long
renseignements et conseils obtenus mais apres un temps d'attente long
9 February 2026
Reply from EDF France - clients particuliers
Bonjour Gambrinus,
Je vous remercie pour votre retour positif.
Mary, votre conseillère EDF
Speak to EDF before changing providers
I rang the EDF English speaking line to see if they could tell me if I was on the right plan based on our situation and consumption. The EDF representative was knowledgeable, informative and made the whole experience a pleasure, not to mention saving us 20 euros a month.
6 February 2026
Reply from EDF France - clients particuliers
Hello Cathe and thank you for your feedback,
I’m delighted to hear that your call helped clarify the plan best suited to your situation and consumption.
Providing clear, helpful guidance and making the experience both useful and pleasant is very important to us.
Thank you for your trust,
Marie-Hélène, your EDF advisor
Reply from EDF France - clients particuliers
Bonjour mohamed lamhani,
Je vous remercie pour votre retour.
Je suis ravie de lire que la communication a été satisfaisante.
Marina, votre conseillère EDF
That was great
31 January 2026
Reply from EDF France - clients particuliers
Hello Michael,
Thank you for your feedback! We’re glad you had a great experience.
Mary, votre conseillère EDF
We had no power
We had no power, the operator was very friendly and very helpful - She made sure I had all the information I needed - thank you
29 January 2026
Reply from EDF France - clients particuliers
Hello Amanda Drury,
Thank you for your feedback. I am delighted to hear that our operator was able to assist you in a friendly and helpful manner, and that you obtained all the information you needed.
Your satisfaction is essential to us and encourages us to continue providing attentive, high-quality service.
Kind regards,
Judith, your EDF advisor
The final advisor I spoke to was…
The final advisor I spoke to was exceptional in her care and consideration. My previous experience was not good
27 January 2026
Reply from EDF France - clients particuliers
Hello Richard,
Thank you for taking the time to share your feedback.
I'm delighted to read that you appreciated your recent interaction with our advisor for her attentiveness and kindness, and that it helped meet your expectations after a less than satisfactory previous experience.
Marina, votre conseillère EDF
Excellente interlocutrice
Demande d’explications dur deux factures en plus de la principale.
As près 4 ans de tarif stable ….
23 January 2026
Reply from EDF France - clients particuliers
Bonjour Tatiana.
Je suis ravie que vous ayez obtenu les réponses à vos interrogations.
Merci pour cette remarquable note et ce retour positif !
Elsa, votre conseillère EDF
Very positive experience.
Fast and efficent response and i am very happy with the professinal help i got.
21 January 2026
Reply from EDF France - clients particuliers
Hello,
Thank you very much for your positive feedback!
We’re delighted to hear that you had a great experience and that our team could provide fast, efficient, and professional support.
Mary, votre conseillère EDF
Reply from EDF France - clients particuliers
Bonjour Christian,
Merci beaucoup pour votre retour positif ! Je suis ravie d’apprendre que cet échange vous a été utile.
Mary, votre conseillère EDF
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