EDF Reviews 141

Despite using less than £150 energy per month and having already received a refund of £1700 for overcharge, they are still taking over £400 by direct debit. There should be a release clause from this shark companies sharp practice!

Lack of communication between smart meter and online data for good weeks now since the price cap
I called so many times with no luck
I texted WhatsApp service but it's not a reliable service

ABSOLUTE TERRIBLE CUSTOMER SERVICE CAN ONLY WHATS APP BEEN ON OVER AN HOUR AND AFTER DEDTAILING MY COMPLAINT ABOUT THEIR HUB
THE AGENT STARTED AGAIN!!!
ASKING ME ACCOUNT DETAILS AND WHAT WAS MY PROBLEM
DISGUSTINGLY USELESS

I was put with this shower when my small supplier went under about 1 year ago. No way to contact apart from 0333 number to god knows where or e-mail or chat.The office in Plymouth,so I am told, has been closed down unknown to UK customers (my recorded delivery complaint letters lost and not delivered).My direct debit has been raised from £200 to £250 because THEY say it's to cover my future usage. What pillock decided that ?. Apparently,according to a person at EDF, god knows where in the world, I am going to use £1700 on Gas and Electric over the next 6 months. I AM £766 IN CREDIT as from my bill on October 1st and they have my meter readings since November 1st 1921.I have worked out my TOTAL COST from my meter readings over the last 12 months and it is less than £2250..I did manage to get a response from my e-mail complaint last week. Four persons with Indian sounding names replied with virtually the same excuse and answer. But I did at my insistence reduce my Direct Debit back to £200.I also received a letter from EDF WITH NO ADDRESS on the letter signed by a Customer Services Director with an English name about the reduction of my direct debit. THE ADDRESS ON THE ENVELOPE was for EDF in Hove in the UK. Now I can write to them in Hove and see if any response is forthcoming.
This should not be happening to a pair of OAP's.

Diabolical service, EDF is keeping government cost of living money to pay existing debts of customers. The customer service team is rude and unhelpful. No wonder customers are angry when you are laughed at for being concerned about keeping warm this winter.

They reversed my meter readings resulting in over £1000 for 1 month. There is no way to contact them. I have tried the chat and the guy (Radi) was completely useless and incompetent and did nothing. Every time I try the chat ( I tried 3 times since) it says that no agent is available, making me think that they blocked me or something. So I tried whatsapp for which the waiting window is 36 Hours at the end of which if you are not ready with your phone to reply another 36 h starts. Sooo I tried calling: 30 minutes hold after which an electronic voice says "something something have a nice day" and they end the phone call. I am now sending an email and I'll just wait 8 weeks to contact Ombudsman as they left no other choice. AVOID AT ALL COSTS!

Fuming! Absolute nightmare. We had a metre fitted after them bombarding me with phone calls / text/emails. The engineer came, (sub contracted) he was absolutely lovely and told me honestly that He couldn’t connect the gas as the meter was too far away! I informed EDF and told them I needed a dual meter and MUST be an EDF engineer as they are the only ones who can do this. Another day off work, another engineer who wasn’t EDF said it would connect the gas. I asked him several times that I didn’t want it fitted if it couldn’t connect. Guess what, it’s not connected!! More time sorting EDF errors out, even writing this review. Called up today and nothing saying I’ve had a gas meter installed! Even though they’ve text me saying ‘congratulations on your gas meter’ the lady wasn’t helpful, I asked for the meters to be removed….. like the engineer said I could but Nope they won’t do it! I’m leaving EDF unless this is sorted out ASAP.

Lied to everytime I speak to them they still insist I owe a huge debt today they tried to take £205 that wasn't even agreed with me and not on the agreed date avoid these clowns at all costs.

Numerous amount of bad experiences on the phone. We have moved over to a smart meter on the 28/09/22, after being asked for a number of years to do this. We finally decided to move over for the sole purpose that we could go on PAYG. When fitted I was told after a day or so it would be up and running. I have rang up over 12 times probably alot more, as it in in Dumb mode. I am constantly being fobbed off, put on mute or being told it will take 3 working days and they will contact me, then never do. Then one person said it's normal and will work tomorrow, whilst another person says it can happen sometimes, as it is still in 2g. I do not understand why we have been pushed to have this if the infrastructure isn't correct. I feel like this has benefitted them, now we cannot benefit also. We are worried about the cost of living and wanted to pay in advanced and not have a massive bill after 3 months, as usually we get a bill and have to pay within 1 week. It's so disappointing that we have had such a bad experience. Nobody will help us.

EDF are a shambles - 4 times on the phone all for over 20 minutes and they hung up 3 times. All to sort an issue by their own doing (they set up 4 accounts for 1 meter and were chasing over £10K of debts that didn't exist).
The only shining light was Jack Lawrence who was brilliant in their service team, he was clear and helped the process along brilliantly. he would get 5 stars but EDF would get 1 star.

Avoid like the plague. Moved into a flat 2 months ago where EDF was the previous supplier. Since moving in i) they've cut off our electricity apparently by mistake due to systems issues (huge issue for us as we have sensitive medication in the fridge), ii) we've spent countless hours on the phone to them to get electricity back on and to try to set up direct debits (we've set direct debit up 5 times, and their system keeps automatically cancelling it, leading to more threats of disconnection), and iii) now finally they've emailed us to tell us we're apparently moving to a new supplier and so they've cancelled our account! We wish, but unfortunately we're presently stuck with them, and after another 48 mins on the phone we've been told that apparently this is because someone has "shut our gas account by mistake" and we've had to set up yet another direct debit. Who knows if this will work. If someone competent could contact us to confirm everything is sorted this would be appreciated, but we have zero faith.

My review was illegal or harmful was it EDF?

MONSTERS

MONSTERS

MONSTERS

MONSTERS

MONSTERS

It's so bad, I want to give you a 0, but that's not possible, so I give you a 1.
Took an hour for my flatmate to get through, then upon making the account, somehow the customer service mistook the name 'Isabel' for 'Ifapel' ?!?! (Even after she spelt it out phonetically). Thus, she had to call again the day after, and wait yet another agonising hour, forced to listen to the ear-wrenching waiting music until she was finally put through. On this occasion, she discussed payment plans and told the man not to confirm anything to which he agreed, alas, she gets an email that night confirming the monthly direct debit she specifically never agreed to. Now we have to call again tomorrow! No thanks for the help x

I am being charged as part of my bill for the Government refund, they have added it as a positive figure and are now calculating my bill as part of this! Whenever I message them, they keep informing me that I have received the money. But they will not show the figure as a negative which means they are charging me for the Government refund which is not the way it should be!

EDF is one of the most expensive energy companies i have ever been with and very unprofessional.I was with them for about 6 months and paid over £1500 in that time but that was through the summer when there was no heating on for a few months and i live on my own.They tried to stick me with a £1200 gas bill at one time during the period when no gas was used and had the phone cut off on 4 occasions trying to get it sorted out,so i had to complain to Offgen.I still ended up with a bill a lot higher than expected but i accepted it as i just wanted to move to someone else.Often the operators don’t even speak or understand English and it makes it very difficult.It’s no wonder the boss(when interviewed on the tv)sat and sneered when asked about the prices of energy,he will be laughing all the way to the bank.I would have gave no stars if possible as this company is a nightmare and an absolute joke and mostly run by clowns.

The operator who dealt with me was exceptional: friendly, patient, respectful, kind, even funny but above all his professionalism, vigilance and attention to detail has meant a huge reduction in my bill which was way too high because of my faulty meter reading. Well spotted and well done! Thank you!!!!

What can I say? Since May of this year, having reached out to senior employee at Director level of EDF having had terrible customer service, I was after many months of investigation was informed that I had been paying for someone else’s property. I tried since then on numerous occasions emailing the CEO team of EDF who had been investigating my case to check the outcome and eventually called customer service as I had NO response from the team at all from them to be told that I was in credit and a substantial amount. I had emailed them for response since September of this year. Having asked for a cheque to be sent to myself so that they were not holding onto the money that clearly as a home owner with wrong meter I have been over paying, I then all of a sudden surprise surprise, received an email from the CEO team stating that they have an IT problem!!! I then on the same day received an email Co firming the positive credit in my account and then the next day, clearly they zerod the account … I then received an email letting me know that although I am in debit ( no one has come to even read the meter for months), that as a gesture of good will they will credit my account by £100!!! Omg! My account showed over £2,000 credit, my over payments, then they tried to cover up and give me £100! And keep the rest.

Absolute disgrace of a company. I'm at a complete loss for words

I have previously given an employee of the tragic company EDF a 5*rating. This is to clarify that EDF could barely muster a 1* star and Aylasha for her help but incompetence. Why oh why can we pay on a credit card. But pathetic EDF have to send a cheque!! Although they can bill you, they know your address - when I gave them mine, they could not find it. EDF - you are a Shambolic company

Contacted EDF and spoke to Nick who was very knowledgable and and efficient. He said he would call me back in 10 mins and he did just that and sorted out the problem I had with my energy bill. Excellent service