EdenSleep Reviews 30

Terrible - basically a subscription scam where they send products you didn't order or want and won't refund. Awful customer service if you have any issues with devices or try to return masks you didn't order etc.

Terrible response times - paid for the device and used it and didn’t hear anything from them about the report (which is why you get the device) after weeks, we had to follow up twice and their customer service is truly awful. A terrible and frustrating experience. Would recommend everyone stay clear of these people.

I have been using Eden Sleep for years and previously had no complaints. I have since gone on disability and had to utilise WINZ to pay. It took several phone calls to contact EdenSleep, they are slow to answer and respond. I discussed my need to have an invoice for WINZ to pay against. They sent me an quote which I forwarded to WINZ straight away. After several days without hearing from Eden Sleep I contacted them via their online chat. Because it was a quote and not a invoice they couldn't find it straight away. Then I was informed their payment system has changed and WINZ likely paid into their old account which they have no access to. They told me it would take some time (days) to sort out. Why didn't they mention the account changes in the phone call or email?
I noted that at the time of the quote they were having a sales 20% off the mask I ordered. But they wouldn't honor the sale price. I'm on a limited "disability" income. Now they say they will send me a mask while they sort out the account but they still won't give me the sale price.

Ordered several parts, received one incorrect part and no one at Eden Sleep has contacted to help sort. Really frustrating having no replies or calls back to sort.

They were dishonest when I first subscribed, said it was 2 years then I would pay half as much to only cover the cost of replacement masks, filters etc. I tried to return it after 3 years and was told I still owed money on the machine (which I was literally handing back to them). This is not how the grift was sold to me 3 years ago. I had tried for a couple of weeks to ring and email them and see how to cancel but they never got hold of me. Be very careful dealing with this company. I do not trust them to be honest, im glad to be free of them.

Honestly I wouldnt even give them a 1 star rating, these guys are soo bad I wish we read the reviews before we hired through them, like everyone said they are so unprofessional, they have stolen money off us by over charging, not answering my calls, and dealing with me asking about the receipts for all the things they charged me for.

Dont no go with them they will steal your money and not even get back to you about where it has gone. My only option now is to go to the tribunal for my money back

Don't get much worse customer service. Don't answer phone calls, don't respond to voicemail, don't reply to emails.

Absolutely awful customer service and even worse advice.

Just don't!

Overcharging. I applied for only 1 year plan and now it’s been more than a year and still charging me for other accessories which I knew that it was already paid within my 1 year plan. I should be getting 2x every 6 mos of the accessories but I’ve only received once. Beware of this company.

Product itself is fine. However if you take out the annual plan, which I have at $16.30 per week for 3 years, they automatically send you out new products every 6 months that you did not order, then increase your weekly price! Very misleading, the advertised weekly plan price is not a true reflection of the actual weekly costs. When I asked about it the first time, the lady told me I had ordered the products on my online account myself (which I had not), they eventually agreed that I can finally return the extra product I did not order and did not use, but they refused to issue me a refund(for the 4 or so weeks it has taken to resolve the issue). Has happened to me twice now, wasn't even resolved after the first time. Buyer Beware!!

My Doctor told me about Eden - so I was ready for a professional and Healthcare centred business that had obviously taken over the job. But no.
It was difficult to contact them - nobody answers the phone at that place nor do they listen to messages and ring back. Oh finally they did. Days later. I ordered an apnoea test after having difficulty with doing so, but that could have been me. I’m usyslly good on websites tho. The kit arrived and I started the three night test to then have another kit arrive in the mail. On checking yes I had indeed been charged twice. Telling them this error seemed to whip them into a frenzy so that instead of them simply ringing me to say they would sort it, they girl went on about how it might have happened. The customer doesn’t want to know, they just want their money back. Which they did promptly. I Did the nights and then received a copy of the readings. had to ring them to book in a time for an analysis of my 3 sleeps. A young man rang me. I thought I would get a nurse or a doctor even, to go thru my test but no, I got an obviously new, young man who was only a salesman. He saw that I had had less than 5, (5 being the amount that coujd warrant a machine and 2 being what perfectly normal people have ) only two slight apneoa occurrences one night and yet all he coujd do was tell me about the machine he wanted to sell me. It was disgusting. They We’re wanting me, who had only the usual normal times of breath slow down twice in a night, to buy a machine. I will be reporting back to my doctor. I do not recommend this company.

The machine does not work very well. Its better than nothing, but its not as good as the $200 second hand one I got of trade me. That one broke so I was forced to buy another when I got to Auckland.
When I first needed a new one I contacted eden sleep about a consultation, they didn't reply. I definitely needed one so I bought one off the website. I was expecting some support to get it set up. Nothing. I got it going from the instruction manual and youtube videos. However I never feel as rested as when using the cheap second hand one I had previously. Now I'm locked in to paying over 4k for something that doesn't even work for me. I should have just gone on the waiting list for a free one through my doctor.

Great company and customer service. Initially did the sleep test and then had a free consultation. I then did the trial and tried a lot of different masks - great you can do this can get used to the machine. I've now bought a machine and its made a huge difference.

I've only bought consumables online from EdenSleep, mostly replacement masks. The price is reasonable and the time for delivery has been consistently very fast over several years.

Very disappointed that the Airfit Memory Foam is half the size it used to be my mask is now very uncomfortable 😢

I ordered the product off the website which I found easy to use. The product turned up 2 days after ordering which was very prompt. I will continue using your services and would recommend to others.

Staff were lovely to deal with. Very polite and helpful. Service was prompt for items ordered.

Easy to deal with
Easy to order
Prompt delivery
Awesomeness

Melanie from Eden sleep has been very helpful and patient. Give her a pay rise back dated 6 months