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Eden London Reviews 7

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TrustScore 3 out of 5

3.1

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3.1

Average

TrustScore 3 out of 5

7 reviews

5-star
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3-star
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1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Poor quality jacket sent, not as pictured on website

I ordered a jacket for my father's Christmas present on the 30/11/25. It was not sent from London but was sent from China and took 3 weeks to arrive. It certainly was not the jacket that I ordered. It was very poor quality and had no labels inside the jacket. It definitely was not worth the price that I paid for it. I immediately contacted them to try and return the item for a full refund but as yet I have had no response from them. Very disappointed, I would avoid buying from them.

30 November 2025
Unprompted review
Rated 4 out of 5 stars

The sleeve are to wide ??????

Honest feedback after my order... the jacket looks nice but the sleeves were too long and too wide for me. I had to stich it my self to fit my arms. For the price it didn’t feel worth it, so I wouldn’t recommend this one and I regret buying this.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Lovely for the office!

I have bought 2 pairs already. Bare in mind these are not wide fit, but pretty comfy for a wellie. I walk 30 mins to work and the are sleek and perfect for nice. Put together look. Not looking like a typical wellie but I dont have to worry about rainy days anymore. Leakage is 0%. Easy to put on. Would recommend again and again :) The only downside is that they peel after a good wear and rubbing against one another every day (or maybe its my type of walking) so I buy them every season.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Eden London have eventually contacted me to apologise but I have been refunded by my bank. I had the goods laying around my house for a few weeks but put them out to charity.

Ordered a jacket and shorts, the jacket did arrive not from London at all from China by the looks of it. Very poor quality jacket that I wish to return but the Eden London website has vanished. I will be chasing a refund.
Yes I do accept that you are a small company but you should not waste your time and mine, sending this type of rubbish through. I have photos of the garments that were sent if you are interested?!!

18 August 2025
Unprompted review
Eden London logo

Reply from Eden London

Hi Mike,

We’re truly sorry to read this — it’s really upsetting to know your experience hasn’t met expectations. We completely understand how frustrating it must feel when something you’ve ordered doesn’t arrive as hoped.

To clarify, Eden London is a UK-registered brand operated by a small local team. While we do partner with international fulfilment centres to help manage stock and delivery, all of our customer service and operations are handled here in the UK. We never want this to cause confusion, and we’ll be reviewing how this information is communicated on our website to make it clearer.

Please contact us directly at info@eden-london.com
so we can look into your order and sort your return or refund properly. Even one unhappy customer matters a lot to us, and we’d really like to put this right for you.

We’re a small team doing our best every day, and messages like yours — while difficult to read — remind us why we need to keep improving.

Warm regards,
The Eden London Team

Rated 1 out of 5 stars

Handcrafted Leather Oxford Shoes

Ordered some nice looking 'handcrafted leather Oxford shoes' with the promise of a 14 day money back guarantee.

What arrived was vegan leather shoes of questionable durability, IN THE WRONG SIZE, AND IN THE WRONG COLOUR.

eden-london.com not even acknowledging email requests (4 so far) for refund.

13 August 2025
Unprompted review
Eden London logo

Reply from Eden London

Hi Mr Fowler,

We’re genuinely sorry to hear this — it’s very upsetting to know your experience left you feeling frustrated and disappointed. That’s never what we want for anyone who shops with us.

To clarify, Eden London is a UK-registered brand operated by a small local team. While our fulfilment partners are based internationally to help speed up delivery, our customer support and operations are fully managed here in the UK. We always reply to messages, so if you haven’t heard back, it’s possible our emails may have landed in your junk folder or not reached you at all.

Please email us again at info@eden-london.com
with “Trustpilot” in the subject line — we’ll personally review your order and make sure your refund or replacement is handled right away.

We’re a small team who truly care about doing things properly, and it’s honestly hard to read when someone feels let down. Feedback like yours keeps us pushing to do better and communicate more clearly.

Warm regards,
The Eden London Team

Rated 1 out of 5 stars

Buyer beware

Buyer beware. A facebook ad lured me into buying two pairs of shoes, a dress and a shirt. A quick order confirmation arrived and eventually after two weeks so did the items. The shoes were the wrong size and the garments of questionable quality, neither of which I would dress my dog in. Despite emailing Eden to tell them I would be returning the items because they were the wrong size, I have heard nothing. They are not UK based. I will be pursuing my refund.

27 July 2025
Unprompted review
Eden London logo

Reply from Eden London

Hi Julie,

We’re truly sorry to read this — it’s really upsetting to know that your experience left you feeling disappointed and misled. We completely understand why you’d be frustrated, and we never want anyone to feel that way after shopping with us.

Just to clarify, Eden London is a UK-registered brand operated by a small local team. While we partner with international warehouses to help with stock management and faster fulfilment, all our customer service and operations are handled here in the UK. We work hard every day to do things right, and it’s disheartening to hear that we’ve fallen short in your case.

Please email us again at info@eden-london.com
and include “Trustpilot” in your subject line — our support team will make sure your message is prioritised and that your order is reviewed straight away.

We’re a small team that truly cares about our customers and we take feedback like this to heart. It helps us learn and keep improving, even when it’s hard to read.

Warm regards,
The Eden London Team

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