Eddie Wright Car Supermarket Reviews 

2,263
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making the car buying experience smooth and enjoyable. Many people highlight the excellent service received, noting that the process was efficient, hassle-free, and well-explained from start to finish. Reviewers are particularly impressed with the smooth user experience, often mentioning that the sales team listened to their needs without being pushy. However, some customers also noted issues with the product, reporting that cars had problems, leading to breakdowns and significant inconvenience. Some people were dissatisfied with the customer service and after-sales care, experiencing poor communication, being ignored, and a lack of support when problems arose.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, helpful, and... See more

Service

Users describe positive interactions with service, with many reviewers praising the helpfulness and... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their new... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers praising the relaxed and smooth... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault the service that we received from Lewis whilst buying our new car. No pushy sales tactics used, he listened to what we wanted and gave options. Made the experience of buying a car a breeze... See more

Rated 5 out of 5 stars

We had a very positive experience purchasing a car with Lewis. We viewed the car mid-week after work and Lewis had a lot of time for us to deliberate and to test drive, we put the deposit down and ca... See more

Rated 5 out of 5 stars

Mark at Scunthorpe has been great throughout. He has been really helpful and ensured everything was understood for buying a new car. Helpful throughout any previous issues we have had with other cars... See more

Rated 5 out of 5 stars

We came to Eddie Wright Car Supermarket showroom in Scunthorpe last Thursday and we were dealt with by Brandon Bellingham. Brandon was an extremely nice, helpful guy. He soon found us just that ca... See more


Company details

  1. Used Car Dealer

Written by the company

Car Supermarket


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(2,263)

265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dave Burdett

I dealt with Dave Burdett and he was amazing. Answered every question I had, no pushy sales tactics, was patient with me. I ended up buying the car… would definitely recommend!!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Called to look for a new car and the…

Called to look for a new car and the service was superb we was greeted by Dave and he left us to have a look to see if we liked anything which we did and he helped us with everything we needed and explained everything with great detail. Definitely recommend using Dave if you are looking for a new car

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Zero customer service

If I could give zero stars I would. Left a deposit via phone on a vehicle and came to test drive. Went away to think over the costs and despite 3 phone calls to request copies of the service history, nothing appeared until the salesmen Jack Favill contacted me for an update. You are now unfairly with holding my deposit even though your terms on your website state " The fee is refundable if you change
your mind, providing that you have visited the
dealership to view the vehicle in person"
Absolutely shocking customer service!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Just bought my second car,the service…

Just bought my second car,the service was good,no pushy salesmen allowed to browse with no hassle Dave Burdett was knowledgeable and helpful throughout the whole process.
I would recommend you to have a look if you're in the market for a car.

13 April 2026
Unprompted review
Rated 4 out of 5 stars

My purchase of a car on Friday was…

My purchase of a car on Friday was dealt with by Gary, he was very good, answered any questions I had honestly and was not in any way pushy with the sale, the car was ready for collection on the agreed time and I feel that Gary would be approachable should I have any further queries. Thankyou

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Dave Burdett

Dave Burdett, Scunthorpe Eddie Wright. This person provided an excellent experience from start to finish. They were professional, attentive, and clearly knowledgeable in what they were doing. Communication was smooth and they made sure everything was handled efficiently and to a high standard. I would definitely recommend them to others and would not hesitate to use their services again. .

11 April 2026
Unprompted review
Rated 5 out of 5 stars

This is my 2nd car I have purchased…

This is my 2nd car I have purchased from Eddie Wright very pleased with the service we received from Martin on the day we went in to test drive the car & purchased my 2nd car . 2 days later went to pick it up , & Tom helped us with handover of my new car , he was extremely helpful , polite , friendly & efficient even set up my phone for me before I drove home . Thanks you so much Martin & Tom great service . Other sales men where in the show room & were very friendly too

9 April 2026
Unprompted review
Rated 1 out of 5 stars

They tried to scam me - car broke down ON TEST DRIVE.

They tried to scam me - car broke down ON TEST DRIVE.

I went to look at an ID4. They go to bring it around for a test drive and 30 mins+ later the salesperson appears making something up about tire pressure.

They stall for time, and then try to bring it around again. This time it took 15+ mins.

Getting in the car the reason for the delay becomes clear. It limped, then stopped completely. It would start, limp a few feet, then stop again. Stopped completely 8+ times on the test drive.

It was very obvious that they saw the issues & cleared the codes, patched over it, hoping to hide the issues just long enough for them to pass a non-running car onto me.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

I had a great experience with Eddie Wrights and Lewis in particular. He explained all of my options well and helped me come to my final decision. Couldn’t recommend enough.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

We are extremely happy with the car we…

We are extremely happy with the car we have just purchased from Eddie Wright. The servoce we received from Mark Smith was fantastic - he patiently took us through all the car details and transactions - and went the extra mile ! 😁 There was a very friendly atmosphere in the showroom - where are dog was also made very welcome ! Thank you so much for an excellent service !
We would highly recommend Eddie Wright Car Supermarket - definately a 5 Star experience!

7 April 2026
Unprompted review

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