Ed & James Reviews 39

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is a late review but having had extremely poor customer service elsewhere which left me with a feeling that this is an unfortunately increasingly common situation, I wanted to praise this company... See more

Rated 5 out of 5 stars

An amazing company, all the products I bought were made very carefully and to a high standard. There is a touch of luxury in these products, the candles smell beautifully and are perfectly packaged, p... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Ed and James products, I can always count on the quality to be excellent and it goes for a great price since it's hand made. The packaging was of a very high standard, looked very c... See more

Company replied

Rated 5 out of 5 stars

I recently purchased two diffusers. These offer fantastic value for their price. The scents are of high quality and have fantastic longevity. Using them was straightforward, and I highly recommend the... See more

Company replied

Company details

  1. Candle Store
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

ED & JAMES LUXURY HOME FRAGRANCES Discover the finest handcrafted candles and reed diffusers, expertly made in St. Mary's Island, Kent. Elevate your home with our exquisite scents and artisanal craftsmanship. 🇬🇧 100% British made using materials from UK suppliers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

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Rated 5 out of 5 stars

Love their products

Love their products. Uptown boutique is my favourite. I’ve got the room spray & diffuser. Quick delivery & lovely wrapping.

20 February 2026
Rated 5 out of 5 stars

Lovely products

This is a late review but having had extremely poor customer service elsewhere which left me with a feeling that this is an unfortunately increasingly common situation, I wanted to praise this company. Met the founders at a Christmas fair in Canterbury. I love scented candles, Diptyque is my reference but prices are now silly. Ed and James do a lovely fig scented candle which is close to Figuier. The throw is maybe not quite as good, but still pretty decent. The price is a lot more reasonable and it’s good to support a British business. The customer service was great- very prompt dispatch and delivery with a couple of free samples thrown in. Hope to bump into them and their products again if our paths cross in Canterbury this Christmas .

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great great great

The care and service they provide is fabulous. It’s online but when your products arrive so nicely packaged, it’s so nice. Quality service and products.

21 July 2025
Rated 5 out of 5 stars

Very efficient

Very efficient, acceptionally quick ordering and delivery, friendly service and product is amazing.
Will definitely be ordering again.
Many thanks.

12 April 2025
Rated 5 out of 5 stars

Great candles and diffusers

Great candles and diffusers. Friends always tell me how lovely the house smells. Eco friendly, and refills available. My favourite is Femme Fatale, but love a lot of the samples I have been given when purchasing. These are now my go to gifts.

2 April 2025
Rated 5 out of 5 stars

Luxury products

Superb service, beautifully packaged, amazing customer service and the product quality is far superior than most of the more ‘well known luxury brands’

11 September 2024

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