Ecovacs Reviews 1,474

lawnmower worked well for first few months but then after winterisation it is now not operating properly, finishing mowing after only mowing small area stating 100% complete, keeps turning in circles damaging lawn for no reason etc. Hard to get hold of any support and after providing all the info for them to return item for repair but now no contact and no replies !

My robot displayed an error and stopped mopping. I've contacted customer care ( (#01699474) and within 2 weeks my robot was fixed. I couldn't be more grateful. Thanks to Emma.
Whole process was easy and hassle free. They pre-paid for return label and within 2 days robot was fixed and returned. Highly recommended.

I’ve had my unit (T9+) for less than 2 years and it quit working today. It stopped self-emptying within 6 months of owning it, but I didn’t mind dumping it out manually.

I don’t have carpets, and I never used the mop feature. I just had it go through about 800 sf of my living, kitchen, and dining area a few times per week.

The map would also randomly erase, which made me have to remap my house.

When it ran, it did a good job of picking up dust and dog fur. But getting less than two years out of something I paid $500 is ridiculous.

I have to replace it, but it will be with a different brand.

After unpacking my Deebot N20, it turned out not to be working. After trying for several days to contact the customer service, I don´t know which one is more terrible - the product or their customer service.

The fact that the product was faulty immediately after unpacking did not cause them to send me a new one as replacement which would have been fair and lawful practice. No.

Instead, they repaired the laser. Sent it back to me. It worked for a couple of weeks and went back to being useless - stops in the middle of cleaning, can´t find its way back to the station etc.

Avoid Ecovacs by all means!

I think same issue of pathetic response from customer care. They need the service fee of 1K first hand and once u pay then jeep following till ur luck helps u. Absolutely unprofessional. No escalation matrix. You will be on the mercy of one person. If he picks ur call then u are lucky. Will promise you day and date but will jot have any control that the service guy will survey visit. I am clueless right now.

Ecovacs winbot and auto empty robot vacuum.

The robot vacuum and mop does a kind of ok job but I will repurchase a different brand when replacement is needed. The biggest issue is the auto empty that doesn't auto empty and requests to ecovacs for support go unanswered. If you were to purchase one of their robot vacuums wait for an amazon rock bottom sale and don't bother with the much more expensive auto empty option becuase you can save hundreds when you will have to manually empty it anyway.

The big issue is their window robots and their appalling failures to customers on product failures as per my experience detailed below.

Despite Australia's consumer protection laws providing a minimum baseline warranty, Ecovacs refused to honour their legal obligations when my Winbot W1 Pro failed at just 18 months old with less than 20 hours of total use. This product is one of the most expensive appliances I’ve purchased, and it ultimately ended up in the bin after months of wasted time, stress, and zero resolution.

Faults and Failures:

The unit first began to malfunction with software issues — only cleaning a small square of glass (approx. 15% of the window) before prematurely ending its cycle at the top right hand corner of the glass. Updates, factory resets, and troubleshooting didn’t help. In response, Ecovacs ignored multiple requests for support, instead sending me promotional emails to upgrade to their newest model.

Shortly after, the battery failed catastrophically, falsely showing a full charge before suddenly losing suction and falling from height. The unit fell hitting hard surfaces on the way down breaking base screws and fittings, and entered an unrecoverable "3035 error" state. The so-called "safety cord" provided is completely ineffective and not fit for purpose to secure the unit in such an event.

Customer Service Nightmare:

It took over 6 months and 40+ emails to get any meaningful action from Ecovacs. Their support process was nothing short of toxic and evasive — constant gaslighting, repeated requests for the same information, refusal to acknowledge clear evidence, and delays clearly designed to exhaust customers into giving up.

When they finally arranged a repair, the unit was returned 3 weeks later in the exact same condition — untouched, still faulty, with the same physical damage and identical malfunctions. It was obvious they had opened the box but didn't even take the unit out from my original packing returned to me.

Despite this, Ecovacs refused to issue a replacement, even after their own documentation confirmed the unit had failed and was still under warranty. They continued their pattern of avoidance, then stopped replying altogether — the final correspondence more than 6 weeks ago before ghosting me completely.

Final Outcome:

The unit, barely 18 months old and less than 20 hours of total use was ultimately discarded. I was left with nothing but frustration, wasted time, and serious concerns about Ecovacs’ business practices that are in my experience and opinion blatant cooperation of dumping

As someone initially engaged by Ecovacs through product review to test this robot for them as part of a marketing campaign through a formal ambassador program, I feel compelled to share this experience. Ecovacs knew I was obligated to share this follow up experience and that it would be highly negative detailing my experience with them so If this is how they treat a product tester, I can only imagine the experience of paying customers who may not leave such a detailed account.

My Advice:

Avoid Ecovacs.
If you're considering a window cleaning robot, look to the many more affordable and better-supported alternatives available on Amazon or from companies that respect their legal obligations.

In my opinion, based on this experience, Ecovacs appears to be knowingly passing off faulty or failed prototype-level products disguised as new machines at premium prices while failing to uphold basic warranty protections required under Australian law. This may amount to deliberate consumer dumping — a practice that deserves regulatory scrutiny.

Absolutely terrible. No customer service. 4 weeks trying to get through with emails and nothing. Haven’t even got a chance to talk with real person, never had anyone answering the call no matter for how long I stayed on the line. Never been this disappointed with product and customer service.

I don't write many reviews on this site however people should know this, please read below.

I Purchased Ecovacs X5 Pro In December 2024 and was really pleased with the product and how it cleaned. However In April it stopped working due to the Bot not charging.
It has been really difficult in getting in touch with the UK Arm of the company on the telephone or e.mail so much so I had to get Trading standards involved.
Ecovacs contacted me just over a week ago via e.mail, I guess after the T/S letter was signed for, and sent me a shipping label on the 8th May, my case started with them on the 24th April this is how long it has taken to try and return my item for repair.
I tried to send it back via the shipping label today 14/5 but this failed at my local DHL drop off so now I'm waiting for another Label to be e.mailed to me which the Customer Service rep Isobel said could take a couple of days. If your thinking about buying a robot hoover give this lot a miss I beg you, they are awful. They are very quick to take your money I'm so glad we purchased using our Credit Card.

Horrible customer service - they just ignored the issue, and say you need to live with the issues. Incredible that they are doing those practices

They said theh would ship «late April». Late april is 2 weeks ago. No one at support answers my emails. Tracking code provided does not exist.
I regret buying from them

Purchased a used Goat 800 but could not get it to pair with my wifi, e mailed customer service who did not provide a solution and did not know how to solve the problem, they took two weeks to reply with a load of rubbish, through trial and error solved the problem my self, all it needed was to restore the mower to factory settings.

They should have known this!!.

They really couldent be bothered.

Non existent customer service. Having problem with Deebot N20 charging and no response despite submitting several web cases.

I had bought a lawnmower but I now want to return it- I only received it 1 week ago and lack of customer service has put me off the idea.

I can’t even find how to get hold of them to return the lawnmower.

We purchased ecovace machine 8 months back Amd all of a sudden there was a problem in the machine last 2 months back ao there service team has told motherboard that it has been damaged and needs to be replaced but we argued with them that it is under warranty period then why we need to pay for the replacement of motherboard but they didnt agreed and asked for the payment. Atlast after huge arguememt we paid money we have invested in the machine and we wanted to run. Now its been 40 days we made the payment and they informed that they will deliver it in 1 week time but after 40 days also we have not got the delivery Amd no one is responding.
Very horrible experience and suggesting you to but buy as they are not trustable company

Use your money on another brand. I have a deepbot omni and as soon as the warranty was up, I began having constant problems. The drop.sensors are always failing, or saying they are despite constant cleaning. The robot acts like a dog that cant get comfortable. It drives out and in and out and in until it settles crookedly on the base and dies because it can't charge. It only mops sometimes. It didn't mop at all for a long time, then started mysteriously working again only to stop a week later again. The pump works.
It doesn't even vacuum well.

It's a very expensive trash heap. I used my money to get this and can't afford a replacement. Thanks.

Seems like I’m in the same position as everyone else leaving 1 star reviews. My preference would’ve been to have a zero review option. 51 minutes on hold to be told I needed to send an email. 3 emails later no solution. I paid £999 last June price now reduced significantly for what I now realise is a ‘not fit for purpose’ product. They continually make it difficult for customers to get a resolution to a product that is built on their incompetence. They patronise you on email by sending ‘fix ‘ options. The app prompts you on these before you finally realise these don’t work out and reach out to the ‘farcical customer services’ full refund required

Omni X1 worked reasonably well at first, but then the problems started. The app lost the floor plan map repeatedly, causing the cleaner to go rogue and wasting my time and energy having it remap the entire flat.
Then it refused to find its home station and began just going around in circles. I returned to my faithful Dyson, but in ill health, I found it too heavy to push around. Back to the Deebot, now it decided it not only couldn't find its home but one wheel had stopped working altogether. After dozens of emails and hours on hold on the phone, they eventually decided it could be returned for repair and provided a prepaid label.
They had it weeks and eventually when I got it back it wasn't any better it still couldn't find the station or return to it.
Now again I am having to give them all the details again, together with a proof of purchase receipt which they've had before.
Their customer service is diabolical and at times downright rude.
If it hadn't cost nearly £1000, I would have binned it by now.
I certainly cannot or would not recommend Ecovacs to anyone

Despite many negative reviews here, I’d like to share our positive experience with Ecovacs. We own a Deebot T9+ that developed a vacuum motor issue after four years of regular use.

At first, it seemed like nothing was happening from their side — we didn’t receive any response and assumed they weren’t taking action. It turned out their email had ended up in the server (not the user) spam folder, caused by a misconfigured domain setup (the sender domain didn’t match the stated address). Once we found the message and managed to get in touch, things moved quickly.

The unit was picked up promptly, and within one to two weeks, we received a clear diagnosis along with three straightforward options: Have the unit scrapped, return it unrepaired, have it repaired at a reasonable cost.

We chose to repair it, and shortly after, the Deebot was returned to us fully functional — all for a fair price.

Very happy with the outcome and glad we can keep using the T9+ for (hopefully) several more years.

Great service in the end!

Despite a frustrating repair process, David from Ecovacs has been an absolute rock throughout. He is highly professional, patient, and a true credit to the company. While the situation has been challenging and largely out of his hands, his support and dedication have made all the difference. Thanks to him, we still feel confident that we'll come out of this as happy customers.

I don’t usually write reviews, but I genuinely believe David deserves recognition for his excellent service. Thanks, David!

I have an Ecovacs GOAT G1-800. After restarting it post-winter, I’ve had issues with the beacons—they won’t turn on and aren’t detected. After exactly a week of endless phone calls (three language options, but only German gets a response), emails without ticket numbers, and support agents who have no idea about my issue and provide no solutions, I can confidently say I’ve never dealt with such terrible customer service. It’s a shame because the product itself isn’t bad, but I will never buy an Ecovacs product again. The true quality of a company is seen when you need support, and here they fail miserably.

Customer service is unresponsive and unhelpful. Trying to return a product not fit for purpose on the 30 day no questions asked promise and getting nowhere. Only respond to email occasionally and so far still waiting for return paperwork after 2 weeks.