ecourier air Reviews 

ECourier Air was wonderful during a difficult time for us as we were 5 days total without all our luggage. The airline got one bag to them and then two other bags days later. Due to the stagger ECourier Air had to chase us around the UK between our stops. They were extremely responsive and excellent in coordination as well as highly communicative through email and phone. The delivery person also went out of his way to talk directly with the home office to find any possible solution and discuss timing scenarios.

Communication initially was unclear but proved to be excellent as time progressed. Dan and Vanessa were most helpful with immediate e-mail responses and up to date and accurate advice on delivery. Very professional.
Whilst the experience was both frustrating and somewhat annoying the courier service was extremely good.

I was updated throughout the day and the chap dropped the bag off with no hassle at all. He had a big smile

I cannot praise ecourier enough. My bag wasdelayed coming back from Australia. British Airways call centre was incredibly unhelpful (though the London team were great). But ecourier saved the day by liaising with BA to get my bag sent urgently. Vanessa did most of the work and was outstandingly helpful, as was Tamsin who I also dealt with. The were kind and sympathetic on the phone and on email, and crucially they pushed and pushed with BA to get this sorted. The driver who delivered my bag was great, despite a long trip for him. So, 10 out of 10 to ecourier, especially for the way they responded to my concerns. I am very grateful to them, and feel that they did all they possibly could to assist me.

Ecourier air, especially the customer service rep. Vanessa, went above and beyond to return my baggage. Vanessa was always available to answer any questions that I had and consistently presented solutions for my issues: such as my faulty phone, or a short notice change in delivery address. Absolutely stellar from Vanessa and the team. My sincerest thanks to the drivers for their accommodation too!

Vanessa helped me with everything! I was happy with her pacience and colaboration.

Quick delivery, good communication.

I don't appreciate the courier didn't deliver my parcel to my door, but instead loitered outside reception for 5 minutes claiming to not be able to park his vehicle despite clearly contradicting himself. British Airways should not do business with eCourier Air.

Vanessa on the chat was very helpful and very fast answering all my questions

responsive chat service that provided me with the information required on delivery of delayed Luggage

The whole team have been very supportive and respectful. Special thanks to Tamsin. Very nice and helpful.

Overall it wasn’t too bad, I was surprised that bags aren’t delivered until after 3pm, I have lived in Canada and Switzerland and they deliver from 9am to 9pm
I was also disappointed that only one of bags arrived and I had two and I had confirmation that you had received two bags. Now my second bag is going back to the airport for me to collect to go back to Geneva

You get a reassuring text shortly after the bags are lost by BA (again). You get a link to a website that tells you a window of delivery. In my case 15:30-17:30 which is great. Except I could see my bags all over the south of England without being delivered and stayed up until 11:00pm on the Saturday. No delivery.

If you queue on the phone the next day for 15 minutes you can speak to someone who will tell you that you can use the online tracking- except that still shows Saturday’s failure to deliver despite being Sunday.

Lots of excuses

“Oh, we didn’t let you know? That should have been the late team.”

“As soon as it despatches the depot it will show up online and you’ll get a text.”

Except now on Sunday evening I have a delivery window again in the past 3:30-5:30pm again. No text.

After 15 minutes holding I have more platitudes and an explanation that the van broke down yesterday and the driver left his phone in the van.

I have an AirTag in the bag and can see it travelling around the south east, but the service from this company is as bad as the airline who lost the bag in the first place. Communications terrible and the idea that you can find the “live tracking” on their website is hugely misleading and disingenuous.

As the old adage goes “A fool and his luggage are easily parted”.

Case missing on flight from Miami to Glasgow via Heathrow. Reported at Glasgow airport. Given case number and contact details for eCourier. Nonsensical updates of delivery. 4 carriers and 6 days later it was delivered. Appalling!!

Collected my luggage from the depot in Colnbrook. Outstanding service from Barry Heath who retrieved my luggage for me, my initial call was with Dan who arranged the collection to be at the Depot as per my request. Excellent communication from this team with regular updates via phone, email and text. Many thanks to the entire team.

Absolutely diabolical service and after 6 days and numerous promises our ‘delayed’ BA bags are still driving round the South of England and not delivered despite 3 promises they were coming so fed up. Writing direct to CEO of BA as totally unacceptable.

Non-existent customer service.
Tracking that has no clue of what is going on or where you baggage is.
Unanswered phone lines
Waiting in for days and juggling diary around childcare and work appointments the whole thing is shambolic.

Courier stopped at delivery no 14 last night. Expected to receive our delivery today since we are no 21, but the courier hasn't moved all day and is still only on no 14. Tried enquiring with the live chat, only for the same person, Elizabeth, to disconnect me both times before saying or doing anything helpful, claiming that all of them were "too busy helping other customers", which I find hard to believe given that they don't do anything when you get through to them. Tried calling them and so far I've been on hold for over 20 minutes, which I think is ridiculous given that the assistance operators don't seem to know how to actually do anything. The fact that British Airlines works with this company in an official capacity for returning lost luggage is appalling.

Edit: at the 30 minute mark of being on hold, the call was suddenly ended. I'm taking this to mean the operators were just ignoring me, hoping I'd give up, and when it became apparent I wouldn't they just hung up on me. Terrible company, I'd give them 0 stars if I could but unfortunately 1 is the minimum.

A litany of utter incompetence and shambolic service. Bags finally arrived 8 days after they were left behind at the airport. Misinformation, delivery dates and times missed and impossible to track where the van was as the tracking system was useless. I was told that the bags had been delivered when they hadn't and on for days I waited in ( appointments cancelled) so I could receive the bags on the days delivery was promised. Of course the bags didn't arrive although EcourierAir told me that the driver had attempted delivery and there was noone at home: I was in all day and night and no attempt to contact me was made, even though the driver would have had my number and could have called if he or she were outside my address. BA: please end your contract with this shower! I will seriously consider not flying with BA in future.