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eCosmetics.com Reviews 7,090

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products available, often at competitive prices that are better than other retailers. Many people highlight the ease of navigating the website, making it simple to find desired items and complete orders quickly. The delivery service is consistently noted for its speed and careful packaging, with many orders arriving ahead of schedule and in perfect condition. However, some customers also noted issues with order fulfillment, including cancellations or receiving incorrect products. A few reviewers expressed dissatisfaction with slow shipping times and a lack of timely tracking updates. There were also occasional concerns about product authenticity and the quality of some items received.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the wide selection, good prices, and the... See more

Price

Users describe positive interactions with price, frequently highlighting great prices, especially during... See more

Order

Customers consistently note positive experiences with order placement, finding it easy and quick. Many... See more

Website

Reviewers mention positive feedback about the website. Customers frequently praise its ease of navigation,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buying from eCosmetics and I'm very happy with my experience! Received a 25% discount for my first purchase when I ordered a 100ml bottle of Creed Royal Oud . It is a newer bottle with an F... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Ecosmetics! They offered the best price I could find for the Neova Hair Strengthening System, which was already a huge win. On top of that, my order shipped quickl... See more

Company replied

Rated 5 out of 5 stars

I like that ecosmetics carries Dolce Vita by Christian Dior. It’s my favorite and hard to find a distributor. Thanks for providing it. It is always easy to find on your website. Thank you

Company replied

Rated 5 out of 5 stars

My experience was great because the online website is simple and I appreciate that. Earlier that same morning I had tried several other websites,which didn't help me at all. Either the prices were out... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Looking for eCosmetics Reviews - Is eCosmetics.com legit? Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market. Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

Why Choose eCosmetics.com?

Written by the company

The Biggest Names in Beauty
Get the same exact beauty brands you love delivered right to your door.
Fast, Free Delivery & Returns
Orders over $49 get fast, free shipping and returns are always free of charge.
100% Satisfaction Guaranteed
You will love everything about your order, or we will make it right for you - 100% Satisfaction Guaranteed.

Contact info

Promotion box for eCosmetics.com

Extra 15% Off w/code SAVE15

Save even more on your favorites and the biggest names in beauty!

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for taking the time to share your feedback and for your 4-star review! We’re glad to hear that your ordering experience went smoothly. We truly appreciate your support, and if there was anything we could have done to make your experience a 5-star one, we would love to hear your thoughts. Your feedback helps us continue to improve. If you ever need any assistance, we’re always here to help. We look forward to your next order with us.

Rated 5 out of 5 stars

easy to search

found what i wanted right away

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your 5-star review! We’re so glad to hear you were able to quickly find what you were looking for. Your feedback motivates us to continue providing those hard-to-find items our customers love. We truly appreciate your support and look forward to your future orders!

Rated 5 out of 5 stars

Simple

Simple, affordable.

2 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5-star review! It’s great to hear that you found our process simple and affordable. We look forward to your orders in the future!

Rated 5 out of 5 stars

good ig ......

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

We truly appreciate your 5-star review! We’re glad you’re happy with your order. We hope to see you again for your next purchase!

Rated 5 out of 5 stars

I love love

I love love, love how fast my perfume came And I love the price

2 March 2026
eCosmetics.com logo

Reply from eCosmetics.com

We truly appreciate your 5-star review! We’re so happy to hear you love your perfume, the fast shipping, and the great price. Providing an excellent experience is our top priority, and we can’t wait to welcome you back for your next purchase!

Rated 5 out of 5 stars

Wonderful website

Great price with coupon I received and fast shipping.

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

We truly appreciate your 5-star review! We’re glad you enjoyed our website, got a great price with your coupon, and received fast shipping. We hope you love your order, and we can’t wait to welcome you back for your next purchase!

Rated 5 out of 5 stars

Quick and easy.

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your 5-star review! We truly appreciate your support and are glad you had a positive experience. If you need any assistance in the future, our team is always here to help. Enjoy your purchase!

Rated 2 out of 5 stars

Coupons rarely work. …

Almost every time I get a coupon code in email for a 25-40% savings when I try and use it I get a message it can’t be used and tries to make me use 15% off instead. I read all the conditions regarding the coupon and I met all the conditions. I had to call once and after a bunch of hassle I got to use one of them.
It seems very deceptive.

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

We’re sorry to hear about your frustration and appreciate you taking the time to share your experience. We would like to clarify that there is absolutely no intention to deceive you. Certain brands and specific items are subject to discount limitations requested directly by the manufacturer. Because of these brand policies, some products are excluded from sitewide or category-based promotions. Our goal has always been to ensure transparency and help in any way we can, our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. We’re always happy to assist.

Rated 5 out of 5 stars

Great service

Great service . ordered and they shipped the same day by DHL

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind review! We’re glad to hear you had a great experience and that your order arrived quickly. We appreciate your support and look forward to seeing you again soon.

Rated 2 out of 5 stars

not sure about coupon policy

not sure about coupon policy, do not want monthly billing at this time, after I clicked on coupon & paid it took me to screen about monthly billing, no mention prior to using coupon

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your feedback, and we sincerely apologize for any confusion you experienced. We want to clarify that our promotions do not require any monthly billing. We understand how unexpected messages or screens during checkout can be confusing, and we appreciate you bringing this to our attention. A representative has reached out to you regarding your order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Rated 5 out of 5 stars

It was helpful that I spoke with a…

It was helpful that I spoke with a person on line advising me what product would be best for me. I went ahead and ordered the one product I was advised to try. Hopefully, I will be satisfied with it.

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your 5-star review! We truly appreciate you taking the time to share your positive feedback. It means a lot to us to know that you had a great experience. Our team is always committed to providing helpful support and quality service, and we’re glad this was reflected in your experience. We hope you’re very satisfied with your purchase!

Rated 3 out of 5 stars
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your feedback. We are constantly striving to improve and provide the best possible service and products for our customers. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Rated 5 out of 5 stars

Fast and friendly

Fast and friendly. I have had a hard time finding my favorite lip gloss, and I found it here. Thanks so much! Highly recommend!

25 March 2026
eCosmetics.com logo

Reply from eCosmetics.com

We truly appreciate your 5-star review! We’re thrilled you were able to find your favorite lip gloss and that you had a great experience. We truly appreciate your recommendation!

Rated 5 out of 5 stars

All good Easy to order

All good Easy to order

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

We truly appreciate your 5-star review! We’re thrilled to hear that your ordering experience was easy and smooth. We truly appreciate your support and hope you enjoy your purchase!

Rated 1 out of 5 stars

I was happy to see such a high rating…

I was happy to see such a high rating for this website. Unfortunately, I did not have a good experience. I ordered a neck cream I have used from other sites with success. When it arrived after two weeks, it had an "old" smell. I looked up the codes which were production codes not expiration and found it was an "expired" product. I contacted them, and spoke with Rosemary and it was requested I send photos, have to hassle with a return of product to get my money back and they do not have another unexpired product to replace the outdated one. My question is does this site have better pricing because you are getting outdated products? If you are debating between two sites, I would go with the other. This is not one I would take a risk on again.

My comment after reply: Yes, Celelia did reach out after Rosemary yesterday to give me a free return label and I will be refunded when you get the product. I hope to ship it out today. x

31 March 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your updated reply, and we’re glad to hear our team was able to assist you. For many skincare products, especially those without active drug ingredients, brands don’t print a set expiration date and instead track production internally.

That said, we completely understand your concern about the scent and never want you to feel unsure about anything you receive from us. Since batches change frequently, we’re not always able to guarantee a different one for replacement.

We truly appreciate you giving us a try and allowing us the chance to make this right. If there’s anything else we can help with, we’re always here.

Rated 5 out of 5 stars

I like that it’s easy to place the…

I like that it’s easy to place the order and get free shipping. Also your company gave me free gifts.
I was offered 25% off and when I went back to place the order the discount was gone. I think when I went to place my order the next day I was supposed to get 15% off. I am not sure if I got either one.

30 March 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for the 5-star review! We're happy to hear that you found ordering easy and enjoyed the free shipping and gifts. We can assure you that your order was processed with the full 25% off applied. A Customer Care representative has reached out to you directly assist you further. If you need assistance, our team is available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. We look forward to your orders in the future.

Rated 5 out of 5 stars

Easy company / coupons always work and…

Easy company / coupons always work and fast shipping!

20 March 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for the 5-star review! We’re thrilled to hear that you’re enjoying our fast shipping and that our coupons are making your shopping experience even better. We look forward to your orders in the future!

Rated 5 out of 5 stars

Quick response

They resolved my problem quickly

29 March 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5 stars! We’re thrilled to hear that we were able to resolve your issue quickly and appreciate your feedback. We’re always here to assist with any questions or concerns you may have as customer satisfaction is our top priority. If you need to reach us, our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Rated 5 out of 5 stars

Fabulous company

Honestly, Cosmetic Plus is my little beauty secret—great discounts, fast shipping, and I never feel like I’m overpaying. It’s just easy, reliable, and a little bit of a treat every time

11 March 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thanks so much for your feedback! We’re glad to hear you’ve been enjoying the discounts, quick shipping, and overall experience. We appreciate your support and look forward to your next order!

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