Very reactive team of this company (DESGUACE LOS SANTOS in Spain) Difficult for them because delivery in other countries than Spain (I live in France) was not yet established. They did what 2 do... See more
Company replied
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The actual item's condition was according to expectations. It was a pair of silver roof rails with minor scratches on the metal, but nothing noticeable from a distance. The plastic and rubber seal pa... See more
Company replied
Avoid, their customer service after sale is non existing even if you write in spanish they still won't give a f... I've tried to contact withing the 15 days gap the customer service to return the... See more
Company replied
The people from ecooparts promptly and kindly answerd all my questions. The vendors also gave feed-back to my inquiries. They ship internationally. And most importantly, the part that I bought works... See more
Company details
- Used Auto Parts Store
- Auto Parts Market
- Auto Parts Store
- Car Accessories Store
- Car Equipment Accessories Store
Written by the company
Ecooparts somos un marketplace online especializado en recambios usados para coche, procedentes exclusivamente de desguaces legales y Centros Autorizados de Tratamiento (CAT). Conectamos tanto a particulares como a profesionales con una amplia red de desguaces autorizados que publican y gestionan directamente la venta de sus piezas recuperadas. Nuestra plataforma reúne más de 8 millones de piezas de segunda mano para automóviles, incluyendo motores, cajas de cambio, centralitas, faros, retrovisores, puertas, paragolpes y todo tipo de componentes mecánicos y eléctricos. Cada recambio es desmontado y clasificado por especialistas del sector, garantizando su procedencia legal y fomentando un mercado transparente de piezas reutilizadas. Ecooparts funciona como un entorno digital seguro, claro y estructurado, donde cada desguace colaborador gestiona sus propios productos: establece precios, promociones, métodos de pago y condiciones de envío. La compraventa se realiza directamente entre comprador y vendedor, favoreciendo una experiencia transparente y eficiente. Además, ofrecemos atención al cliente propia para acompañar a los compradores durante todo el proceso, así como una herramienta de chat interna que permite comunicarse directamente con los vendedores antes de finalizar la compra. De esta forma, los usuarios pueden resolver dudas sobre compatibilidades, plazos de envío, estado de la pieza o cualquier detalle técnico relevante, reduciendo errores y aumentando la confianza. Impulsamos la economía circular en el sector de la automoción, promoviendo la reutilización de piezas y contribuyendo a reducir el impacto ambiental frente a la fabricación de recambios nuevos. Apostamos por un modelo de consumo más sostenible, accesible y eficiente. Nuestro objetivo es facilitar la búsqueda de recambios usados fiables, económicos y verificados, ofreciendo una experiencia de compra intuitiva, organizada y orientada a la confianza. En Ecooparts trabajamos para que encontrar piezas de desguace online sea rápido, seguro y profesional.
Tu confianza es nuestra prioridad
Indica tu número de pedido para poder identificar tu compra
En Ecooparts sabemos que comprar un recambio usado online requiere seguridad y tranquilidad. Por eso trabajamos únicamente con desguaces legales y autorizados, garantizando la trazabilidad y procedencia de cada pieza. Todas las piezas cuentan con garantía según la normativa vigente y las condiciones de cada producto, ofreciendo soluciones confiables ante cualquier incidencia. Además, nuestro equipo de atención al cliente y chat interno con vendedores, está disponible para ayudarte a resolver dudas sobre compatibilidades, estado de la pieza o plazos de envío antes de finalizar tu compra. Impulsamos la economía circular y promovemos la reutilización de piezas, pero sobre todo trabajamos para que cada compra sea rápida, segura y con total confianza.
Contact info
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy order and fast shipment!
25 April 2025
I purchased from this website and found…
I purchased from this website and found excellent products and excellent communication. They ship immediately. WELL DONE!
2 May 2025
Blower motor, shiping to Germany
Delivery to Germany within a view days. Item in averrage condition (some smal parts are missing and a broken plastic holder )but it is working fine and the value for money is good. Good comunication.
4 April 2025
I did not receive my parts as they the…
I did not receive my parts as they the part was not compete and still waiting for a refund
14 April 2025
Reply from Ecooparts
Hello, I'm sorry to hear that you did not recieve your refund, please contact us to customerservice@ecooparts.com so we can assist you.
Never received the part
14 April 2025
Reply from Ecooparts
Good morning, I'm sorry you haven't received your order. It seems the seller doesn't ship to your area, which is why it was refunded. My apologies.
Part delivered quickly
Part delivered quickly, installed in the car, problem solved. My recommendation.
3 April 2025
Never received the item that I ordered
Never received the item that I ordered and paid for. I was very dissapointed when I opened the box Instead of a Toyota Land Cruiser ECU, which I needed desperately, I received a... brake caliper. At least I got the refund back in time.
31 March 2025
Reply from Ecooparts
Sorry for the mix-up with your order. We understand how frustrating it was to receive the wrong item, especially something so important. We're glad the refund was processed quickly, and we're working to prevent this kind of mistake in the future. Thanks for your feedback
fast and guranteed supply of auto parts
a reliable sorce of quality spate parts for your car
25 March 2025
Took money, No part, No communication
I ordered, they took my money, I did not get my part and I still cant get a hold of them through email and through the websites chat. Order EP7357842941. I ordered Dec 23, 2024, and as of Mar 19, 2025 i have nothing.
If I dont hear back by the end of the week I will be launching a formal complaint with my bank and VISA
23 December 2024
Unprompted review
Reply from Ecooparts
We sincerely apologize for the inconvenience you've experienced. We are currently reviewing the situation thoroughly and working to resolve the issue. Rest assured, we will reach out to you as soon as we have an update or solution. Thank you for your patience and understanding
Very good and fast
19 February 2025
Really bad
Really bad, I send it money and I didn't received the part :(
Also seller stop contacting with me for no reason.
Avoid these sellers !!!
27 February 2025
Unprompted review
Reply from Ecooparts
I'm really sorry to hear about your negative experience, and I completely understand your frustration. It's disappointing when a situation like this happens, especially when you're expecting a product and there's a lack of communication from the seller.
To help resolve this, I strongly recommend reaching out to the customer service team at customerservice@ecooparts.com as soon as possible, as they are the best point of contact to investigate and resolve the issue. We should be able to help you track your order or provide an update.
Again, I’m really sorry for the inconvenience, and I hope this gets sorted out quickly!
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