Hi Mahvash,
We’re aware this is your second review under a different name, and while we’re disappointed to see that, we want to respond respectfully.
Our team delivered what was outlined in the agreement, including launching campaigns, influencer outreach, and creative support. SEO and email marketing were part of later phases, as previously discussed. We also suggested strategies, like introducing product bundles, to help boost performance, but some of those couldn’t be implemented on your end.
The sales guarantee had specific terms, which weren’t fully met. Still, we offered a goodwill refund window. If there were any delays in follow-up, we sincerely apologize, that was never our intention.
Lastly, accusing us of posting fake reviews is simply false. Every review we’ve received comes from real businesses we’ve worked with.
-Team EcomUnified