The window units that were replaced were great and the fitters were fast and cleared up after them. The sales person who called initially sold me a package, clean the upvc frames and refurbish windo... See more
Company replied
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Review summary
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We're happy with the work so far and we plan to have the rest done in the near future. The customer service team have been great. The only problem we're having is with the sales team that know my fat... See more
Company replied
The gentlemen were lovely. Clean and tidy. The windows look amazing but i changed the colour of the frames, this meant that where there was some stone missing from around the window which i hadn't not... See more
My parents had 2 upstairs windows fitted, the 2 men were pleasant and worked well. Clean and tidy and their work looks good. The next day my parents, both 89, got a call to say an inspection neede... See more
Company replied
Company details
Written by the company
Crafted for Clarity. Built for Efficiency. Styled for Life. At www.EcoHaus.Solutions we design and install double glazing that combines timeless beauty with intelligent engineering. Eco Haus Solutions Ltd (t/a Eco Haus), company no. 16527712, registered office: 66 Paul Street, London EC2A 4NA. Freephone number: 0800 802 1250.
Contact info
United Kingdom
- 0800 802 1250
- ecohaus.solutions
3.5
Average
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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New door frame made oversize resulting…
New door frame made oversize resulting in a weeks installation delay.
19 February 2026
Reply from Eco Haus Solutions
Dear Malcolm, thanks for taking the time to write, we appreciate things didn't go as smoothly to begin with and we're happy to see your rating. If we can help with anything just give us a call.
All the best,
Eco Haus
www.EcoHaus.Solutions
Upstairs window replacement
Explained process and proposals beforehand and team then executed the work to a high standard including renewing window seals and explaining process .
Everything tidied and cleared away afterwards hence 5 stars . Would definitely recommend .
17 February 2026
Unprompted review
Reply from Eco Haus Solutions
Thanks for sharing your thoughts and we really appreciate your recommendation.
All the best,
Eco Haus
www.EcoHaus.Solutions
Weatherproofing the house.
The workmen were efficient and tidy.They were very tidy and polite.
2 March 2026
Reply from Eco Haus Solutions
Great to read your feedback Les, Richard and the fitting team will be happy to know, thank you!
All the best,
Eco Haus
www.EcoHaus.Solutions
Windows and doors.
The products were excellent and of good quality. The installers were polite and ensured the carpets and furnishings were protected where needed.
Highly recommended company.
25 January 2026
Unprompted review
Reply from Eco Haus Solutions
Dear Mrs Walker, thanks for your recommendation and expressing your thoughts on our staff and service.
All the best,
Eco Haus
www.EcoHaus.Solutions
I have been so pleased with my windows…
I have been so pleased with my windows have noticed the difference of the warmth it keeps in my rooms so I dont have to put my heat on so much, l have been so pleased with the workmen who have been to my property very polite and pleasant so I have had the company come back twice more thank you for being so helpful l am very pleased and would recommend the firm to any of my friends
19 February 2026
Unprompted review
Reply from Eco Haus Solutions
Thank you again Mrs Connor, great to read all your reviews and know you're really happy with our staff and service.
All the best,
Eco Haus
www.EcoHaus.Solutions
Efficient service
26 January 2026
Unprompted review
Reply from Eco Haus Solutions
Dear Customer, thanks again for your feedback, Adam and the fitting team will be happy with your compliments.
All the best,
Eco Haus
www.EcoHaus.Solutions
This company did all it said it would…
This company did all it said it would do.workmen arrived on time, very polite clean workers got on with the job cleaned up after finishing ,nothing to much trouble would recomend to any body very satified wih all round job.
26 January 2026
Unprompted review
Reply from Eco Haus Solutions
Dear Mary, thank you for reviewing again, Peter and the fitting team will be very happy.
All the best,
Eco Haus
www.EcoHaus.Solutions
Well done job.
14 January 2026
Unprompted review
Reply from Eco Haus Solutions
Thank you June!
All the best,
Eco Haus
www.EcoHaus.Solutions
The whole process was done…
The whole process was done profesionally and efficently fron start to finosh. All your staff are a credit to your company. WELL DONE.
20 February 2026
Reply from Eco Haus Solutions
Great to read your comments Mr Kemp, we appreciate you took the time to feedback how you felt about your experience with Eco Haus, thank you.
All the best,
Eco Haus
www.EcoHaus.Solutions
Reply from Eco Haus Solutions
We're very pleased to read it went well for you Wayne and that you're happy with our installers, thank you.
All the best,
Eco Haus
www.EcoHaus.Solutions
Prompt service
All wrkmen who came were efficient, friendly and did their job withattention to leaving eerything neat and tidy. On e gentleman even came when it ws dark!!. The last two put all my furniture back in place taking special care about placing which I thought was remarkable. Well done EcoHaus.
4 February 2026
Reply from Eco Haus Solutions
Fantastic to read your review Carol, thank you for taking the time to write about your experience, our fitters take pride in their work and often go the extra mile, so Adrian and the install team will be very pleased with your feedback.
All the best,
Eco Haus
www.EcoHaus.Solutions
Reply from Eco Haus Solutions
Thank you Audrey for letting us know about your order, we're very happy it went well and our fitters Jake and the install team did a good job for you.
All the best,
Eco Haus
www.EcoHaus.Solutions
Apart from little hic ups we were very…
Apart from little hic ups we were very pleased with the out come
11 February 2026
Reply from Eco Haus Solutions
Thanks for your feedback, we're delighted to know you're happy with the results and things were sorted out to your satisfaction by Joe and the install team.
All the best,
Eco Haus
www.EcoHaus.Solutions
I got what was needed in place and on…
I got what was needed in place and on time
THANKS
28 January 2026
Reply from Eco Haus Solutions
Thank you for sharing about your order fitted by Peter and the installation team, if we can help again in future we're just a phone call away.
All the best,
Eco Haus
www.EcoHaus.Solutions
The windows were done good bit…
The windows were done good bit disappointing because I understood I was getting the door windows glass was getting replaced also the back door was having the glass changed to patterned same as bathroom the glass was clear the man who fitted the glass said that was what was ordered and nothing about the other door so that means the other door class hasn’t been changed when I understood both glass was getting changed Maureen Barley
3 February 2026
Reply from Eco Haus Solutions
Dear Maureen, thank you for your feedback, we appreciate you took the time to write about your A-grade glass upgrade and refurbishment. We're glad things went well, though about the glass pattern, we're looking into it if you can please call us on 0800 066 5210 with your order number for any concerns.
Thank you,
Eco Haus
www.EcoHaus.Solutions
Good job
The workmen were very polite and respectful of my property.
Updated me on every stage of the work.
30 January 2026
Reply from Eco Haus Solutions
Great to read your review, Clare, thank you for sharing your experience, our fitter Billy and the team will be very happy they made a good impression on you.
All the best,
Eco Haus
www.EcoHaus.Solutions
Mis-sold the work needed
I was sold the work on the basis that my home would be made less draughty and therefore more energy efficient. The fitter arrived when expected but only had half the proper equipment to do the job. There had been virtually no communication between the "office" and the fitters so they had very little idea what the job entailed. To be fair to the fitters, they did what they could. After a second visit, my windows are still draughty because the gaskets need renewing. I wasn't made aware of this by the salesperson OR the surveyor when they visited my property. The office is now saying that I "never asked for it" and so the fault is mine!! Altogether very disappointed with all the unnecessary hassle caused. Over £1,000 spent and the house is still draughty.
6 February 2026
Unprompted review
Reply from Eco Haus Solutions
Dear Niki S., we are sorry to read your comment and it really didn't sound right so we sent you an email requesting more info, as we didn't have a name, order number or anything to go by. Now we've received your reply we'll be able to investigate.
Kind regards,
Eco Haus
www.EcoHaus.Solutions
deposit not returned after 2 months …
EH Ref EH5190 Eco Haus took my deposit cheque £400 on 1/12/25 a surveyor came 3/12 EH banked cheque 3/12. EH then cancelled order advised me to stop cheque on Fri 5/12 after bank closed. 2 ph calls & 1 letter later still waiting for a refund of £300 ( IE 400 - 100 survey fee) after over2 months G Murgatroyd - considering ombudsman
1 December 2025
Unprompted review
Reply from Eco Haus Solutions
Dear Graham, we requested more information to verify this and also notified the relevant department to investigate, so that it's already been resolved now. We understand the issues around this were very frustrating and apologise for the inconvenience caused.
All the best,
Eco Haus
www.EcoHaus.Solutions
Eco Haus installed three new panes of…
Eco Haus installed three new panes of glass in my lounge. I am pleased with them
2 February 2026
Reply from Eco Haus Solutions
Dear Margaret, thank you for reviewing your order of A-grade glass units, Callum and the installation team will be very happy you're pleased with their work.
All the best,
Eco Haus
www.EcoHaus.Solutions
Quick clean installation
Quick clean installation, seem like excellent windows thanks
19 November 2025
Reply from Eco Haus Solutions
Thank you Elaine, that's great and our fitters Steve and the team will be delighted with your feedback on your new windows.
All the best,
Eco Haus
www.EcoHaus.Solutions
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