Very helpful customer service
Very helpful customer service, the shipping company unfortunately had problems, but the customer service always replied on time and kindly to my pestering.
1 December 2024
Unprompted review
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Company details
Information provided by various external sources
Ecofone, reconditionne et distribue des mobiles de grandes marques comme Samsung, Apple, LG, Sony, Motorola, Huawei, OnePlus, Blackberry, Microsoft, Nokia depuis 2005.
Contact info
3.8
Great
211 reviews
Replied to 20% of negative reviews
Typically replies within 48 hours
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Great service and prompt payment.
2 January 2020
Unprompted review
Good customer service (as long as you speak French/English)
After posting in here my experience, they contacted me very soon, they refunded almost all money and they were very nice and polite. Also they sent me a set of accessories for my phone in order to make the situation up. I am very pleased with the solution, however, my buying experience was awful and I don't think I will be giving them a second chance in the future. Future clients should know that if they do not speak English or French, good customer service is not granted.
UPDATE-
The company partially solved my complain. I am still waiting for the refund of the re-shipping costs and the some kind of guarantee that my data will be FULLY ERASED from the phone I resend to them (originally I was asking for repair and I didn't consider necessary to delete it by myself). Once that everything is solved for good, I will proceed with the ultimate review.
By now, my opinion is not very different because, in the end, I lost more than a month trying to fight their work system or whatever thing which was doing the communication (I am not entitled to say they were trying to fool me around until I got really mad at them and that's why they proceed with the partial refund) totally uneffective and very disrespectful from their part. If this was really due to a language issue, you should consider not to operate in my country any more.
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ORIGINAL REVIEW-
Worst company ever. Do not buy anything from them. They sold me an unchecked smartphone that I had to return to them to fix it and one month later I have no mobile and no money. They have my mobile and my money. This is called ROBBERY and they are called THIEVES.
25 January 2019
Unprompted review
Reply from ecofone
Dear Cristina,
Thank you for replying so fast the messages I sent after reading your comment.
As mentionned on my previous email, we use a third party company to handle customer support to our spanish and german customers. Unfortunately as your comment proves it the support you have recieved is a way under our standards.
As the company owner, be sure I am very concerned about the situation you are encountering and taking it very seriously. I am considering options to offer our usual level of assistance quality to our beloved Spanish and German customers as soon as possible.
A full refund of your initial payment been issued a few minutes ago. Please accept my sincere apologies regarding this situation and be sure I will put all of my efforts in finding a way to prevent this from happening again.
I invite any client having an unsorted situation with us to complain here, through our website contact form or by phone.
Best regards,
Nicolas de ecofone
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