Had an issue with our delivery via Evri, which arrived damaged and wet, with the briquettes swollen. Obviously not the fault of Ecoblaze, but they remedied the situation immediately and, when the RUF... See more
Company replied
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Review summary
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After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... See more
Company replied
Trialed for the crew BBQ prior to a 4 day festival. Excellent delivery, great price. Product itself lights well, but be aware it burns hot - great once you know, but our coal pan needed to be a li... See more
Company replied
Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great savi... See more
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Company details
About ecoblaze
Written by the company
ECOBLAZE
Ecoblaze stands as a champion for natural, sustainable, quality products. We supply kiln dried hardwood logs in bags, nets and hessian sacks, natural firelighters, heat log briquettes (including Nestro and Pini-Kay), restaurant-grade BBQ charcoal and pizza oven pellets, sourced through long-standing supplier partnerships that keep quality consistent.
SHOP ECOBLAZE
Every log we sell is Woodsure Ready to Burn certified and kiln-dried below the 20% moisture threshold set by Defra, so it's approved for compliant stoves in UK Smoke Control Areas and burns cleaner, hotter and with less smoke from the first load.
Most of mainland UK qualifies for free next-working-day delivery, and our team is on hand from 9am to 5pm, Monday to Friday, for anything from order tracking to advice on the right fuel for your stove, burner or barbecue.
Contact info
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, United Kingdom
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4.5
Excellent
712 reviews
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Replied to 83% of negative reviews
Typically replies within 2 weeks
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I will be buying more charcoal
I will be buying more charcoal, and other stuff from you, amazing 👏 🙌
23 April 2026
Reply from ecoblaze
Thank you so much! It’s great to know our charcoal hit the mark. We have some other fantastic 'stuff' we think you’ll love just as much. See you again soon for round two!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thank you so much! We’re thrilled you had such a great experience. We’re always here whenever you need us next!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Excellent price and free next day…
Excellent price and free next day delivery 👌 will definitely be ordering again 😀
23 April 2026
Reply from ecoblaze
Thank you for the wonderful feedback. We work hard to provide the best value and fastest service possible, so it’s great to know we hit the mark for you. We look forward to your next purchase!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Everything is great about this company…
Everything is great about this company 😁 easy to order from, very fast delivery, great prices and amazing products.
20 April 2026
Reply from ecoblaze
We sincerely appreciate your feedback. It’s wonderful to know that our ordering process and delivery speed met your expectations. Thank you for choosing us, and we look forward to your next order!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Good quality product
15 April 2026
Reply from ecoblaze
Thank you so much for the feedback! We take a lot of pride in the quality of our items, so it’s wonderful to hear that you’re happy with your purchase. Enjoy!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Tried to cancel my order next day in…
Tried to cancel my order next day in the morning and they said the order has been dispatched already ?!!? The order was placed a day before at 14:30 on Sunday ! On the website it's state orders will be dispatched in the same day if placed before 14:00 p.m.
19 April 2026
I love the product but your reliance on…
I love the product but your reliance on Evri as a courier is not good. Parcel delayed over 3 days since last Thursday.
12 April 2026
Reply from ecoblaze
We’re so glad you love the product, but we sincerely apologize for the delivery delay. We know how frustrating it is to wait for a parcel. We are actively monitoring our courier performance and will take your feedback on board regarding Evri. Thank you for your patience!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Delivered one day ahead
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better to get hold of than the boxes which were left on the porch. As the bags had little holes, the boxes were probably to prevent wood chippings escaping.
17 April 2026
Reply from ecoblaze
We appreciate you taking the time to share your experience. It’s great to hear you found the hessian bags easy to move, though we apologize that the outer boxes seemed a bit strained. Your insight regarding the packaging balance between containment and ease of handling is incredibly helpful for our logistics team. Thank you for your continued support!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thanks for the feedback! We’re thrilled you’re happy with the delivery speed and your deal. Enjoy!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thank you for the great review! We're glad you enjoyed our service and hope to see you back again soon.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great product …
Great service from Eco blaze who dispatched the same day.
Pity the courier took 8 days to deliver!
10 April 2026
Reply from ecoblaze
We’re glad you enjoyed our service, but we sincerely apologize for the 8-day wait. While we aim for lightning-fast dispatch, it’s clear the delivery fell short this time. We are currently looking into our courier performance to prevent these kinds of delays. Thank you for being so understanding
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Still waiting for delivery as courier…
Still waiting for delivery as courier tells me it was incorrectly addressed
16 April 2026
Very prompt.
16 April 2026
Reply from ecoblaze
Thank you for the feedback. Providing a timely and efficient service is a top priority for us, and we appreciate you noticing. We hope to see you again soon!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Good product delivered quickly
16 April 2026
Reply from ecoblaze
That is exactly what we like to hear! We’re thrilled you’re happy with the product and that it arrived on your doorstep so quickly. Thanks for the support!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Firelighters are a great product that…
Firelighters are a great product that work quickly and effortlessly at a low cost.
12 April 2026
Unprompted review
Reply from ecoblaze
Thank you for the great feedback! There’s nothing better than a fire that starts quickly and without the hassle. We’re happy we could provide a great product at a price that works for you. Enjoy the warmth!
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Reply from ecoblaze
Thank you for the review! We aim for the fastest turnaround possible, and we’re thrilled you received your order the very next day. We appreciate your recommendation and look forward to serving you again.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Great prices
Great prices and delivered within 2 days. Cannot comment on the product yet as not used them. But if all ok will definitely use them again.
12 April 2026
Reply from ecoblaze
Dear Jill,
Thank you for your feedback. We’re pleased to hear that you were happy with our prices and that your order was delivered within just two days.
We appreciate you taking the time to share your experience, even before having a chance to use the product, and we hope it meets your expectations when you do.
If everything is as expected, we’d be delighted to welcome you back again in the future. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Reply from ecoblaze
Dear Gary,
Thank you for your feedback. We’re pleased to hear that you found the ordering process very easy and that your delivery was quick.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Buyer beware. Quantity supplied might not be as stated
This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a maximum of 172 pieces, not the 200 they advertise. I therefore ordered again, and counted them on receipt: there were only 172. I have complained by email to both ecoblaze and Whitehouse, neither of whom have bothered to reply. I also asked to refunded for the items I did not get.So, the firelighters do work but I consider ecoblaze have sold me short on 2 occasions. If I order 200, I think it is reasonable to expect 200. Accuracy of item described- questionable. Customer service- non existent.
9 April 2026
Reply from ecoblaze
Dear Lynn,
Thank you for your feedback. We’re sorry to hear about your experience and the concerns you’ve raised regarding the quantity of firelighters received in both orders, as well as the lack of response to your emails. We understand how frustrating this must be, especially when expectations based on the product description have not been met.
We also regret that you have not received a reply to your previous communications, and we appreciate you taking the time to bring this to our attention. Your comments regarding product accuracy and customer service have been noted and will be escalated for review with the relevant teams.
Kind regards,
KM
Great product and turned up really fast.
11 April 2026
Reply from ecoblaze
Dear Adele,
Thank you for your feedback. We’re delighted to hear that you’re happy with the product and that it arrived so quickly.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
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