Ecobank Group Reviews 

I am beyond frustrated with Ecobank! For days, I've been unable to access my account due to "technical issues." Every time I try to log in, I either get error messages or the app simply crashes. I’ve tried everything—reinstalling the app, using different devices, even switching networks—but nothing works. I can not access my money !

To make matters worse, their customer support is completely nonexistent. I’ve called, emailed, and even tried reaching out through social media—no response. It’s as if they don’t care at all. How can a bank that handles people's money be this unreliable and unreachable?

At this point, I honestly feel scammed. I can't access MY OWN ACCOUNT, and there's no one available to help. If you value your peace of mind, STAY FAR AWAY from this bank. Ecobank is a total scam!

Customer service is inexistent. You never have anyone to talk to, worst no one to offer you any solution (online or in person).
They sell you a bank card that cannot process reimbursement after a cancelled transaction.

My account has been locked for over a month due to a service error, despite submitting all the required documents. I still haven't received any reasonable explanation, and it feels like they don’t care about urgent situations. This has been the most frustrating experience I've ever had. If you need access to your money, avoid this unreliable bank at all costs!

No online banking functionality. You have to physically visit their branch to deposit money. Secondly, their cards are unable to receive refunds. O reviews for me.

I would like to thank Sonia Nwachukwu (Customer Service Assistant) and OMEJE Reginald (Internal Control) for helping sort my account issue that has weighed me down since February. I am really grateful for the Act of Service rendered even with the distance. God continue to bless your Souls. Amen

The bank app lacks a feature that allows users to chat with live customer support, and it is very slow.

Agents never come back to you on emails, the customer service on phone hardly understands anything, the online platform doesn’t have the correct Swift codes of other banks, the list is quite long, but overall this bank can drive you crazy!

Worst bank ever I tried to get a loan of 150000€ when I always had to pay an amount every month to get the money I was done with it and I tried to get my money back 2 years later almost 3 years later I paid 14000€ and didn't get a single loan yet now I get d20-02-2024 my money back 140000€ for that I have to pay 500€ to get it back incredible that it took 3 years to get me money back scam I advise you not to do anything with this bank

I have had experiences with banks both locally and internationally, but I have never encountered such an unreliable institution as Ecobank kenya, I am unsure if it's just the customer service that is unreliable or the entire system, but I am disappointed. The reason for my disappointment is that I have been trying to open an account online and have been encountering errors. Each time I reach out to customer service representatives, they promise to call back, but they never follow through. It has been weeks now, and no one has made any effort to contact me. I have been banking with Stanchard and NCBA, and they have always been prompt in serving their customers. Therefore, I am disappointed and no longer wish to be a customer of Ecobank.

If there was a zero, I would rate it that. Imagine my account been locked for a month now due to their service error, even after providing all necessary documents, still no reasonable response, like they don’t care about matters of urgency. On top my own money again. Ah if I was not out of the country, the madness I would have displayed in their office, they will tell me if they are the ones who made my money for me

The online service is too poor. The customer service can't answer your email. If you are not living in the Ecobank countries in Africa (33) don't do business with them because international banking does not work with Ecobank. No customer service at all.

Ecobank is the worst of all African banks.
First transaction I did with them was a rapid cash transfer as a Nigerian living in Ghana in 2019.
This is a terrible thing that brought a lot of havoc in my life even while living in my country.
I sent about a hundred dollars which never went through. The worst was that this Ghanain branch noticed that I was in a hurry and didn’t concentrate well. Because of this, they gave me a useless receipt and each time I request my money from them, they always referred to the uselessness of the receipt which their own worker gave me inside their bank premises - Ecobank, Accra mall, Accra, Ghana.
Never do anything with Ecobank Africa and never do anything with their Rapid transfer.
They are owing me damages.

I created an account last year 2022 Ecobank deny me access to my account and as an information to everyone trying open an account in Ecobank Gambia or any other country in Africa, don't do it. Find an other who are more reliable, trustworthy and transparent.

Ecobank can be frustrating, because of their service delivery, I had to abandoned the account I open with them. Many people are complaining the same thing.

Can this bank just be serious for once? Mcheww