EC Minibus Reviews 

51
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Driver arrived on time and very efficient in getting us to London to catch our train. Car was comfortable and well appointed. I would highly recommend MCMinibus for car service.

Rated 5 out of 5 stars

EC Minibus was wonderful to work with. They were very responsive to my inquiries and setting up the transfers was very smooth. They were there waiting for us on each of the three transfers that we sch... See more

Rated 5 out of 5 stars

I had an excellent experience. It was super easy to find the driver and they were even early. The car was very clean, comfortable and spacious. Driver was very kind and courteous. I will absolutely be... See more

Rated 5 out of 5 stars

We debarked from Silver Seas Dawn and saw no ride. After a couple of minutes we realized we had arrived at Horizon dock in Southampton, despite what we had been told to expect. About that time, Salu... See more

Company details

  1. Transportation Service

Written by the company

Specialised in Cruise transfer services to and from London to Southampton cruise terminal and Dover cruise terminal. Private services and shared services are available. The fleet consists of a wide range of spacious, comfortable, fully air-conditioned and well-maintained vehicles. Sedans, Minivan luxury, Minivan, 7 to 8 Seater Vansam and Minibusses with plenty of space for your luggage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(51)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experiance

Driver was in time, friendly and did a great Job, the whole experience was great from the booking when I had lots of questions to the driver picking us up twice , very satisfied

1 July 2024
Rated 5 out of 5 stars

Generally Positive Experience

We used EC for three transfers during our trip. Heathrow airport to Southampton, Southampton to London via Stonehenge, and London to Heathrow airport via Windsor Castle. We had 4 or 6 people in each trip with tons of luggage. They put us in 8 seater vans and there was plenty of room, including with car seats for 2 kids. Booking was simple, fast, and overall excellent. All the rides were on time and clean. We had three different drivers and they varied in how friendly they were. But they were all competent, excellent drivers, and got us there on time. Price was competitive for a private car. I would use EC Minibus for our next trip to the UK.

4 July 2024
Rated 4 out of 5 stars

Cruise pickup

Very smooth process in a sort of chaotic situation picking us up at the Southampton cruise port. Our driver got us to Heathrow in plenty of time and was very courteous.

5 July 2024
Rated 5 out of 5 stars

This company was flawless

This company was flawless. We had multiple pickups in different locations on different days and they were on time at every location.

18 June 2024
Rated 3 out of 5 stars

While we were supposed to coordinate…

While we were supposed to coordinate and provided all arrival info we received an email directing us to terminal 2 while we arrived in terminal 5, after dragging our bags all way to terminal 2 actually the driver wax in terminal 5; so the office provided wrong info they should have told us the driver will meet us in whatever terminal we landed. It was a nightmare changing g terminals back and forth with luggage.

30 June 2024
EC Minibus logo

Reply from EC Minibus

Thank you for taking the time to leave us your feedback. We have investigated this matter further and I can only apologise. This was a human error in replying to you before you arrived. We got the Terminal details incorrect and this is how this error occurred. I am deeply sorry for the inconvenience.

Rated 5 out of 5 stars

The driver is what made the experience…

The driver is what made the experience so great. He was professional, attentive to our needs, knowledgeable about the area in which we were driving and he arrived on time. The car was immaculate. I can't remember his name but I would highly recommend him to anyone.

15 June 2024
Rated 5 out of 5 stars

The only way to travel.

We were very happy with our experience with EC Minibus. Our driver Julian-Nicolae Ifrim was amazing at ensuring we were able to experience England from a personal level. On our drive. from London to Southampton we mentioned we wanted to go to StoneHedge and he told us we could on our last day. He called the office and we made the plan to see StoneHedge and Windsor Castle. It was amazing and were on time to meet our flight home. I felt confident the price was worth the experience.

27 May 2024
Rated 5 out of 5 stars

Wrong dock but great ride.

We debarked from Silver Seas Dawn and saw no ride. After a couple of minutes we realized we had arrived at Horizon dock in Southampton, despite what we had been told to expect. About that time, Saluman appeared to take us to Heathrow despite our having sent him to the wrong terminal. He did not give up on us, and we arrived quickly at Heathrow.

24 May 2024
Rated 5 out of 5 stars

We would highly recommend your company…

We would highly recommend your company for transportation through the UK. The pick up at the Cruise port of South Hampton to take us to our hotel in London went smooth. Only suggestion is to have your driver more visible just out the doors where the passengers get out after getting their luggage. The pick up from our hotel to Heathrow was seamless. We would definitely recommend your services and would contact you once again for our next trip to London. Thank You!

15 May 2024
Rated 5 out of 5 stars

It was an awesome experience

It was an awesome experience. I was able to handle everything through whatsapp which was very convenient and quick. Driver was on time and super helpful and friendly.

19 May 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look