Eclipsecarsales Reviews 214

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, knowledgeable, and professional, making the car buying process enjoyable and stress-free. Many highlight the excellent customer service, noting that the team is helpful, understanding, and provides a no-pressure environment. The overall user experience is frequently described as smooth and easy, with many expressing their intent to return for future purchases. However, some customers were dissatisfied with the product, reporting mechanical issues with their purchased vehicles shortly after collection. These issues ranged from major engine problems and tires that did not meet safety standards to electrical faults that remained unresolved even after multiple attempts at repair. A few other people also felt that the aftercare service was poor, mentioning unhelpful or rude interactions with staff when trying to resolve these problems.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their welcoming, helpful, and professional demeanor. Many... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, knowledgeable,... See more

Product

Clients share ambiguous opinions on product. Many customers report positive experiences, praising the swift... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professionalism,... See more

User experience

Customers had positive experiences with user_experience. Many reviewers describe the process as smooth, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely relaxed process with no external pressure to decide and afforded a nice unaccompanied 25test drive which showed that all was OK. A few items required sorting, which was a agreed to and all t... See more

Rated 5 out of 5 stars

I purchased a BMW X3, 2018 from Eclipse Car Sales Ltd. Paul Sawyer was very helpful and understanding of my catastrophic purchase. From start to finish very efficient, knowledgeable and profession... See more

Rated 5 out of 5 stars

The whole team were very helpful, dealing with Ryan initially, then Becca to go through the finer details and finally Tom who made the collection and handover very smooth indeed. A quality out indeed... See more

Rated 5 out of 5 stars

I recently bought a 2011 Mitsubishi Outlander from Eclipse Car Sales Ltd, and I couldn’t be happier with the experience. From start to finish, Mark was incredibly helpful, honest, and easy to de... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Purchase my car


Purchase my car
I was very happy from start to finish with my experience of purchasing a car from Eclipse. Tom was very welcoming and helpful , the whole process was made simple and easy. Tom kept me informed throughout, so I was satisfied with the service I received.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

The whole team were very helpful

The whole team were very helpful, dealing with Ryan initially, then Becca to go through the finer details and finally Tom who made the collection and handover very smooth indeed.
A quality out indeed

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, lovely Becks was our sales person, very helpful. Swift, easy purchase with everything ready for us on collection- would definitely return and recommend

24 April 2026
Unprompted review
Rated 5 out of 5 stars

The sales staff were helpful

The sales staff were friendly, knowledgeable and helpful. The transaction was smooth, and they did what they said they were going to do - and when they said they would do it.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience at Eclipse…

We had a great experience at Eclipse Car Sales from the moment we arrived to browse to the day we picked up our new car. The whole team were extremely friendly, welcoming, and made the entire process feel relaxed and straightforward.

We were looked after by the lovely Bex, whose communication was excellent throughout. She was honest, approachable, and clearly knowledgeable about all our options. We really appreciated that there was no pressure at any point, instead, she offered helpful advice, arranged test drives, and made sure we had all the information we needed to make the right choice for us.

We would definitely return to Eclipse Car Sales again in the future. Thank you very much!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff , very helpful with buying my new car . Lovely site well mannered easy to deal with , would 100% recommend eclipse to anyone looking for a car

18 April 2026
Unprompted review

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