Great product range, delivery options and rapid delivery. I’m a long term customer and have never had any issues with the company. When problems have been encountered they are quick to respond and hav... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used ecigzoo for the first time and certainly won't be the last. I ordered my efest LUCv4 charger along with a few other bits on Friday afternoon around 3ish and they arrived first thing Saturday morn... See more
Just been in to the Peterborough store. My first impressions were that this is a proper vape shop! The staff were super helpful and friendly, especially the big fella that served me, (can’t remember h... See more
Company replied
I ordered a bottle of 72mg nicotine in a VG Base I ordered using standard first class (the cheapest option XD) and it came in 3 working days, score! Definitely recommend I have ordered previ... See more
Company details
Information provided by various external sources
Started and staffed by ex-smokers, now vapers, back in 2012. Our aim at EcigZoo is to offer a great service with prompt dispatch and good prices. We stock a full range of e-cigarettes, mods, e-liquids from all the main manufacturers.
Contact info
25 Market Place, PE13 1DQ, Wisbech
- 03303 300 395
- customerservices@ecigzoo.co.uk
- ecigzoo.co.uk
5.0
Excellent
611 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service!
Customer service is excellent, advice is honest and very helpfull, great staff and a well run shop. Great value for money and if i have a problem there always willing to help sort it out to the best of their ability!
6 June 2016
Unprompted review
Excellent
Great selection of vaping gear and juice. Quality service with we'll informed and helpful staff.
28 May 2016
Unprompted review
Fantastic place to go
Fantastic place to go for all your vape needs that are reasonably priced the staff are very friendly, easy to talk to and very helpful. I would definitely recommend this shop to my friends
28 May 2016
Unprompted review
Best ecig store
Excellent store with excellent staff, massive range of tanks, batteries and mods along with e liquids.
28 May 2016
Unprompted review
Quick delivery but cheap/nasty eliquid.
Do yourself a favour and spend a few more quid on premium juice.
26 April 2016
Unprompted review
Reply from EcigZoo
Hi Robert,
Thanks for the review and we agree the more expensive liquids which cost more are much better. They cost more for us to buy in and hence retail for more. You chose our most basic, cheapest liquid on the site at £17.99 for 100ml. Many customers like it, its basic and cheap. We have lots of other ranges however to put it into the 100ml equivalent for comparison they would cost £26 (£4 per bottle)-£85 (£12.99 per bottle) per 100ml although they are mostly sold in 10ml-30ml bottles. We try and provide a range to please those who want to buy the cheapest most basic liquid and those that put flavour first. The choice is there.
Great service as always
Always reliable, good products and prices. Dispatch always prompt. Thanks
22 April 2016
Unprompted review
easy to order items and quick delivery
as above, also best price i have found others are dearer for lower mg, thanks ecig keep it up yours namron.
14 March 2016
Unprompted review
Qwer
It would of been 5stars if they didn't take.So long on updating the point system.
22 February 2016
Unprompted review
Very helpful
Recommended by a friend. Was not disappointed. Arrived very quickly and answered a query I had very satisfactorily. I ordered the starter ecig pack and very impressed. I could set up shop with number of cigs I have tried but this one beats all! I have cut smoking down dramatically and hope to be a non smoker very soon.
11 February 2016
Unprompted review
review
Order came next day
Packaged well
Order as stated no complaints
Will use again highly recommend
5 February 2016
Unprompted review
great products, prices and service
Good prices and selection. The delivery has always been print. I would recommend them.
4 February 2016
Unprompted review
First time order
Good service fast delivery and good liquids . I'll be ordering again soon
31 January 2016
Unprompted review
Bang on
I ordered a bottle of 72mg nicotine in a VG Base
I ordered using standard first class (the cheapest option XD) and it came in 3 working days, score!
Definitely recommend
I have ordered previous pre mixed juices from ecigzoo before also and if my memory serves me well, I chose the same delivery option and it came within 5 working days :)
29 January 2016
Unprompted review
Excellent prices, service and delivery
I fell across the website by chance, but what a lucky trip it was. I placed my order easily, created an account with ease, and was confirmed, contacted when assembled, contacted as sent out, and contacted as delivered. The whole experience was so slick and professional, and the quality of goods second to none. I cannot recommend EcigZoo highly enough- well done chaps- many thanks!!!!
29 January 2016
Unprompted review
Great customer service
Order liquids at least two to three times a month always arrive quickly. Any problem I have had has been resolved quickly
13 January 2016
Unprompted review
Excellent experience
I bought e liquid multiple times. My order came quick and well packed. Slight issue with 100ml size however it comes with sealed bottle and refueling your e cig with is a careful process ;).
7 December 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.