Easy to read documents and bullet points. A detailed description of the topic, and understanding of information. You can take as many times to read and do your exams, until you are completely sa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After being explained that you don't have to leave a review to proceed on each course and many emails asking me to change my review to something more positive... What a fantastic app, it has been... See more
Company replied
I'm not the most technically minded, I've been a care worker for over 10 years and I use to dread the online training, but I have to say I only started my training yesterday with ecert online and I ha... See more
Company replied
We were gutted when you stopped doing paper based training. However, your support has been amazing and all the staff adapted well to this change. We love it, it’s easy to fit it in where we have a... See more
Company replied
Company details
- Occupational Safety and Health
- Career and Education Provider
- Emergency Training
- Mental Health Service
- Training Centre
Written by the company
At eCert Training, we specialise in providing high-quality, CPD-accredited courses tailored for the healthcare sector. With a focus on compliance, skill-building, and career advancement, we offer a range of certifications designed to meet the latest industry standards. Our courses are crafted by industry experts and delivered through a user-friendly learning management system (LMS), making it easy for learners to study at their own pace, track progress, and achieve their goals. eCert Training is committed to helping individuals and organisations maintain compliance, improve safety standards, and foster a culture of excellence in healthcare. What sets us apart: Flexible Learning: Access courses anytime, anywhere, with on-demand support. Accredited Certifications: Recognised by CPD and built to meet UK standards. Expert Content: Developed and regularly updated by healthcare professionals. Customer-Centric Support: Our responsive support team is dedicated to assisting learners every step of the way. Choose eCert Training for reliable, comprehensive healthcare certification that you can trust to build your skills and advance your career.
Contact info
36 Scotts Road, Bromley, England, BR1 3QD, Bromley, United Kingdom
- 020 3817 0891
- info@ecerttraining.co.uk
- ecerttraining.co.uk
4.6
Excellent
283 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent courses!
14 January 2026
Reply from ecert Training
Hi Mr Gardner,
Thank you for your feedback.
We’re really pleased to hear you found the courses excellent. It’s great to know the training met your expectations.
If there is anything else we can help with, please do get in touch. We are happy to help.
Kind regards,
Sarim Rafi
The ecert Training Team
The training videos are short precise…
The training videos are short precise and easy to understand. It's tricky to have questions asked outside the video content but it's a great learning experience overall and would recommend to anyone new to care or already in care looking to continuously develop their skills and knowledge in care
12 January 2026
Reply from ecert Training
Hi Karen,
Thank you for taking the time to share such detailed feedback.
We are glad to hear that you found the training videos short, precise, and easy to understand, and that you had a positive learning experience overall. Your comments around the assessment questions are appreciated, and we are pleased that the course still supported your development in care.
If you need any support or have questions in the future, please feel free to reach out.
Kind regards,
Sarim Rafi,
The ecert Training Team
Reply from ecert Training
Hi Alan,
Thank you for the 5 star review.
We are pleased to hear that you found the guide easy to follow and that the content supported your learning well. Providing clear and practical knowledge is something we focus on, so it is great to know it worked for you.
If you need anything further, please feel free to reach out.
Warm regards,
Sarim Rafi,
The ecert Training Team
Signed up for mandatary training
After being explained that you don't have to leave a review to proceed on each course and many emails asking me to change my review to something more positive...
What a fantastic app, it has been a doddle to use. Loads better than the paper version.
12 January 2026
Reply from ecert Training
Hi Jonathan,
Thank you for your feedback.
We understand that mandatory training is often arranged by an employer, and we appreciate that this may not always feel like a choice. While the training itself may be required, leaving a review is entirely optional and helps us understand different experiences.
If there is anything specific about the training or platform that you feel could be improved, we would be happy to look into this further.
Kind regards,
Sarim Rafi
The ecert Training Team
Excellent training
The course content was well-structured and easy to follow, with clear explanations and practical examples that helped me apply what I learned immediately.
23 December 2025
Reply from ecert Training
Hi Saba,
Thank you for the lovely 5-star review.
We are delighted to hear that you found the course well structured, easy to follow, and supported by clear explanations and practical examples. It is great to know the content helped you apply what you learned straight away.
If you need anything further, please feel free to reach out, and we will be happy to help.
Best regards,
Sarim Rafi,
The ecert Training Team
Reply from ecert Training
Hi Karen,
Thank you for leaving us a review.
We are glad to hear that you found the information easy to understand. Clear and practical content is something we focus on, so your feedback is appreciated.
If you need any help or have questions, please feel free to reach out.
Warm regards,
Sarim Rafi,
The ecert Training Team
All good all questions clear
22 December 2025
Reply from ecert Training
Hi Lisa,
Thank you for your feedback and for the positive rating.
We are pleased to hear that you found the questions clear and that your overall experience was a good one. We aim to keep our training simple to follow while still meeting all requirements.
If you need any support in the future, please feel free to reach out.
Kind regards,
Sarim Rafi,
The ecert Training Team
Reply from ecert Training
Hi Akash,
We are glad to hear you were happy with the training and that it met your expectations. It is always good to know our courses are working well for learners.
If you need anything further or have any questions, please feel free to reach out.
Best regards,
Sarim Rafi,
The ecert Training Team
Reply from ecert Training
Hi Chinelo,
Thank you so much for the 5-star review.
We are really pleased to hear that you found the questions straightforward and easy to understand.
If you need anything at all, please feel free to reach out, and we will be happy to help.
Warm regards,
Sarim Rafi,
The ecert Training Team
New job
Have done online training course with a different company, new job so the company got me on to ecert, managed to sign up and get started with the course i needy to do, very helpful information and the question and answers not to long, and if you fail you can redo against that very helpful, happy employer
14 December 2025
Reply from ecert Training
Hi Andrew,
Thank you for the great feedback. We are glad to hear you found the course easy to get started with and that the content and assessments worked well for you.
It is good to know the retake course was helpful and that your employer is happy, too. We wish you all the best in your new role.
Warm Regards,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Mary,
Thanks a ton for your 5-star feedback! 🌟
It’s great to know we’ve been able to deliver a learning experience that worked well for you. We’re here whenever you need us, and we look forward to supporting you again.
Cheers,
Sarim Rafi
The ecert Training Team
Like watching paint dry
I found the videos boring. Having the same actor standing still and reading from a script, sometimes mispronouncing words, was uninspiring and frankly, a little annoying. In addition, some of the assessment questions were misleading, subjective or inaccurate. Too many double negatives are used, which is especially confusing for people who don't have English as a first language.
7 December 2025
Reply from ecert Training
Hi Gwen,
Thank you for your feedback. I am sorry to hear the course did not meet your expectations.
We understand how important engaging delivery and clear language are. Your comments about the video delivery and assessment wording have been shared with our content team, as clarity and accessibility are very important to us.
I have also sent you an email. Please reply when you can so we can review your course and assist further.
Best Regards,
Sarim Rafi
The ecert Training Team
Informative
The course was concise and straightforward with information. It was seamless to navigate the pages. I enjoyed that the course was refreshing!!
3 December 2025
Reply from ecert Training
Hi Pius,
Thank you for the amazing rating! 🌟
We're really glad you found the course concise and straightforward, and enjoyed your time with the seamless LMS and application. If you ever need help or have questions, our team is just an email away.
Take care,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Rahim,
It’s fantastic to know you had a great experience! 😊
We’re so pleased that everything went smoothly for you. It’s our goal to make training simple, accessible, and impactful, and feedback like yours keeps us motivated.
Warm regards,
Sarim Rafi
The ecert Training Team
Informative courses
Informative courses, easy to follow and take the information onboard.
25 November 2025
Reply from ecert Training
Hello Mrs Jacqui,
We're absolutely thrilled to hear your experience was a great one! 🌟
It’s always rewarding to know our platform is easy to follow, and all the trainings are informative. Thanks for taking the time to leave such positive feedback. We truly appreciate your support.
Warm wishes,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Robyn,
Thank you for your feedback. We are delighted to hear that you found the training extremely informative and that it helped you learn a great deal more. We truly appreciate you taking the time to share your experience.
Warm Regards,
Sarim Rafi
The ecert Training Team
A very good explanation on my topic and…
A very good explanation on my topic and very easy to understand
21 November 2025
Reply from ecert Training
Hi Afolakemi,
Thank you for your positive review. We are pleased that the training was easy to understand and provided clear explanations. We appreciate your feedback and are glad the course supported your learning.
Kind Regards,
Sarim Rafi
The ecert Training Team
Very helpful and explicit information
Very helpful and explicit information
21 November 2025
Unprompted review
Reply from ecert Training
Hi,
Thank you for sharing your experience. We are glad to hear that you found the information helpful and clearly presented. Your feedback means a lot to us.
Kind Regards,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Craig,
Thank you for your review. We are delighted that you found the video content informative and easy to follow. Your feedback is greatly appreciated and helps us continue improving our learning experience.
Warm Regards,
Sarim Rafi
The ecert Training Team
Clear audible & concise information
Easy to navigate, clear audible & informative.
Grwat to be able to see my certificate & score after completion.
Thank you.
17 November 2025
Reply from ecert Training
Hi Brigitte,
Thank you for your kind feedback. We are pleased to hear that you found the training clear, easy to navigate, and informative. It is great to know that accessing your certificate and score was helpful as well. We appreciate you taking the time to share your experience.
If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!
Best Regards,
Sarim Rafi
The ecert Training Team
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