EC-Council Reviews 

2,282
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,514 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support staff for their helpfulness and quick responses, often highlighting individuals for excellent assistance. The customer service team is frequently noted for being compassionate, knowledgeable, and effective in promptly resolving issues. Many appreciate the engaging and informative learning experiences, citing quality instructors and course content for a positive overall user experience. However, some customers noted that course materials could be too lengthy or lack sufficient practical, hands-on experience for real-world scenarios. A few others also felt that customer support communication was inconsistent, with generic responses or aggressive sales tactics, leading to frustration.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as awesome, good, and... See more

Response time

Customers consistently note positive experiences with response time, praising prompt and quick responses,... See more

Service

Reviewers highlight positive aspects of service, noting that support has been first class, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was in a problem. Tarun responded to my call. He not only understood my concern but also acted promtly and came out with a supportive solution thereby relieving me out of my worries. People like hi... See more

Company replied

Rated 5 out of 5 stars

I connected with Susan regarding expiry of my lab access, she out of good will extended my lab access. Thats very great help, and it didnt even make me wait for long time. Thank you so much for this s... See more

Company replied

Rated 5 out of 5 stars

The gentleman in Ray Support listened to my issues with login and the exam, answered many questions, and walked me through the steps to resolve them. More than expected, the help was great and unders... See more

Company replied

Rated 5 out of 5 stars

I recently sat an exam with EC-Council and had issues on my initial exam. I found EC-Council support team from to be very helpful start to finish. Their support team provided me with a retak... See more

Company replied


Company details

  1. Technical School
  2. Education Center

Written by the company

EC-Council is the creator of the globally renowned Certified Ethical Hacker (CEH) program. Founded in 2001 in response to the cybersecurity challenges highlighted by 9/11, EC-Council is dedicated to equipping professionals with the training and certifications needed to safeguard corporations, governments, and organizations worldwide.  EC-Council today offers over 600 training programs, certifications, and degrees covering a wide spectrum of cybersecurity topics, including Certified Ethical Hacker (CEH), Computer Hacking Forensics Investigator (CHFI), Certified Penetration Testing Professional (CPENT), Security Analysis, Threat Intelligence, and Information Security. EC-Council's certifications are recognized worldwide and have received endorsements from various government agencies including: The US Federal Government via the GI Bill National Security Agency (NSA) and the Committee on National Security Systems (CNSS) ISO/IEC 17024 Defense Department Directive 8140 With over 350,000 professionals certified globally, EC-Council is relied upon by seven of the Fortune 10, half of the Fortune 100, and intelligence communities across 150 nations. 

EC-Council | Equipping Cybersecurity Pros with Certifications | Creators of the Certified Ethical Hacker (CEH)

Written by the company

Cybersecurity is at the core of today’s digital landscape, and staying ahead demands the right expertise and credentials. EC-Council’s globally recognized certifications empower professionals with practical, hands-on skills to combat real-world cyber threats effectively. Designed by industry experts, these programs ensure learners stay ahead of emerging security challenges and evolving attack vectors. The Certified Ethical Hacker (CEH) v13 represents a breakthrough in cybersecurity education, integrating artificial intelligence (AI) into its comprehensive curriculum. With flexible learning formats—self-paced, live online, and in-person—EC-Council enables professionals to upskill on their own terms. Whether entering the field or advancing in cybersecurity, the right training with EC-Council opens doors to new opportunities in this high-demand industry.

Contact info

Promotion box for EC-Council

CCT Scholarship Program

Start your cybersecurity career with EC-Council's CCT Scholarship!

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,282)

1,477 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent!

Excellent webinars with on time information.

23 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Itibere,

We truly appreciate your kind words! It’s wonderful to hear that you had a great experience. At EC-Council, we are committed to providing top-notch education that empowers professionals like you. Wishing you continued success in your journey!

Best Regards,
EC-Council.

Rated 4 out of 5 stars

Incident AI Risk Landscape & Regulatory Expectations Tue, Jun 23, 2026 7:00 PM - 8:00 PM IST

During the webinar the information was very good. Having been an EC-Council certification holder/member for 20 + years I find that the organization is more concerned about, or leaves the impression that, IP content overrides the dissemination of or absorption of the concepts. RARELY, and I mean one time, have I experienced a release to attendees of an event recording for later review.

Documents, papers, are ok. However, having a video to back up and review or listen to the speaker and the emphasis on what is presented, tidbits that come out unscripted and not included or written down, can be many times more valuable than a .pdf or PowerPoint.

There are ways to have these available for viewing without going to extremes and that doesn't suggest they be up for eternity. But EC-Council insists on having events timed for worldwide consumption and for a US Pacific Time Zone attendee that can be anywhere from 3AM to 7AM in the morning.

A Global organization should, at this time in our industry, be capable and secure enough to allow for learning and collaboration in any format including recorded webinars that are available for a time after the event for registered users/members.

23 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Van,

Thank you for your kind words! We’re glad to hear about your positive learning experience with us. At EC-Council, we aim to provide top-tier, hands-on training designed to prepare you for real-world challenges.

We are proud to have been a part of your learning journey and remain committed to supporting you in every step of your continued education. Please don’t hesitate to reach out if there’s anything we can do to assist you further.

Wishing you all the best in your endeavours!


Best Regards,
EC-Council.

Rated 4 out of 5 stars

"The course was "Highly recommended for cybersecurity students."very informative and…

"The course was very informative and well-structured. It provided deep insights into cybersecurity concepts, and the hands-on approach was excellent for my professional development."

23 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Manar,

Thank you for your positive feedback! We're thrilled to hear you found the content well-organized and impactful. At EC-Council, we strive to provide training that empowers learners to achieve their goals and thrive in the cybersecurity field. Wishing you continued success on your journey!

Best Regards,
EC-Council.

Rated 5 out of 5 stars

Geraldine

Geraldine , is an amazing associate hi help students or enrolled candidates in all queries,

Thank you EC council and team

23 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi,

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.

Wishing you continued success on your journey!

Best regards,
EC-Council.

Rated 5 out of 5 stars

Overall

Overall, I would rate the instructor as very well-prepared and fully knowledgeable about the topics; the only thing they could improve is conducting the labs in more up-to-date environments.

15 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Marco,

Thank you for your kind words! We're glad to hear that you had a positive mentoring experience. At EC-Council, we strive to provide quality guidance and education to help learners succeed in their careers. Wishing you all the best in your journey ahead!

Best Regards,
EC-Council.

Rated 2 out of 5 stars

Poor Leadership, Poor Service

Unfortunately, the leadership team appears outdated and ineffective. Despite frequently preaching teamwork, they operate with a clear "every person for themselves" mentality and fail to function as a cohesive unit. Leaders who expect to be understood, but not understand. As a result, the quality of service delivered is consistently poor and falls well below reasonable expectations.

22 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Suzanne,

We understand your concern and appreciate you bringing this matter to our attention. At EC-Council, we take such situations very seriously, as it does not align with the standards of excellence we strive to uphold.

To resolve this swiftly, we request you to share your phone number and email ID with us, at support@eccouncil.org. Rest assured, we will prioritize your issue and work diligently to help you.

We value your trust and are committed to making this right.

Best Regards,
EC-Council.

Rated 5 out of 5 stars

Great help!

22 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Jetmir,

Thank you for your thoughtful feedback! We're thrilled to hear that you found the course clear and easy to understand. At EC-Council, we strive to provide impactful training that empowers professionals like you. Wishing you continued success in your journey!

Best Regards,
EC-Council.

Rated 5 out of 5 stars

I was having doubt regarding CPENT…

I was having doubt regarding CPENT Examination. The Guys named Tarun helped me a lot in understanding each and everything properly. Thanks

22 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Srimant,

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.

Wishing you continued success on your journey!

Best regards,
EC-Council.

Rated 5 out of 5 stars

It was a great experience.

21 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Shanit,

Thank you for your wonderful feedback! We're delighted to know that you had a great learning experience on our platform. At EC-Council, we are committed to delivering high-quality training that helps learners excel in the cybersecurity domain. Wishing you continued success on your learning journey!

Best regards,
EC-Council.

Rated 5 out of 5 stars

The training is impactful and gives…

The training is impactful and gives credence to the knowledge and makes you to come to the understanding of the training

17 November 2025
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Paulo,

Thank you for your kind words! We're glad to hear that had a positive training experience. At EC-Council, we strive to provide quality guidance and education to help learners succeed in their careers. Wishing you all the best in your journey ahead!

Best Regards,
EC-Council.

Rated 5 out of 5 stars

This has made my foundation strong

21 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Devendra,

We truly appreciate your kind words! It’s wonderful to hear that you had a great experience. At EC-Council, we are committed to providing top-notch education that empowers professionals like you. Wishing you continued success in your journey!

Best Regards,
EC-Council.

Rated 5 out of 5 stars

Varden was an excellent help

Varden was an excellent help! He gave me clear information and links to solve my problem as well as being very patient.

20 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Jacob,

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.

Wishing you continued success on your journey!

Best regards,
EC-Council.

Rated 5 out of 5 stars

worthfull training

5 May 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Om,

Thank you for your kind words! We're glad to hear that had a positive training experience. At EC-Council, we strive to provide quality guidance and education to help learners succeed in their careers. Wishing you all the best in your journey ahead!

Best Regards,
EC-Council.

Rated 5 out of 5 stars

Hammy was excellent guiding me to…

Hammy was excellent guiding me to complete the payment

19 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Edwin,

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.

Wishing you continued success on your journey!

Best regards,
EC-Council.

Rated 5 out of 5 stars

Technology

9 April 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Kaushikee,

We truly appreciate your kind words! It’s wonderful to hear that you had a great experience. At EC-Council, we are committed to providing top-notch education that empowers professionals like you. Wishing you continued success in your journey!

Best Regards,
EC-Council.

Rated 5 out of 5 stars

Quick response and good solution

Quick response and give a proper solution to my problem

19 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Pablo,

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.

Wishing you continued success on your journey!

Best regards,
EC-Council.

Rated 5 out of 5 stars

Susan was very helpful

Susan was very helpful

19 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi David,

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.

Wishing you continued success on your journey!

Best regards,
EC-Council.

Rated 1 out of 5 stars

Course material good, heavy handed sales and support not

Edit : Downgraded from 2 to 1 star after their support team blocked the $50 course extension from their shop, directed me back to an aggressive sales funnel where they want to charge me circa $1100-1500 for literally the same thing. No explanation given as to why my $50 purchase was apparently a 'mistake' and just redirected to the same support loop of half answered questions.

Whilst the course material is of good quality, the hard sales tactics and unhelpfulness of support mean I can't really recommend this organisation compared to others.

In my case a simple request for a price to extend access to ecourseware and ILabs has turned into circa 2 weeks of trying to drag even the simplest of information out of the support team and attempts to charge me the full price (circa $1500-3000) of the complete course for an extension that...after randomly checking on Gemini...I could purchase it for $50 (edit : a few days later this appears to have been blocked, despite by all accounts this gives me exactly what I've been asking for, and directed back to their aggressive sales tactic funnel)

I would have purchased other courses from them and recommended them as a training source for my clients, but the heavy-handed and opaque sales tactic blunts the overall experience.

18 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Anthony,

We understand your concern and appreciate you bringing this matter to our attention. At EC-Council, we take such situations very seriously, as it does not align with the standards of excellence we strive to uphold.

To resolve this swiftly, we request you to share your phone number and email ID with us, at support@eccouncil.org. Rest assured, we will prioritize your issue and work diligently to help you.

We value your trust and are committed to making this right.

Best Regards,
EC-Council.

Rated 4 out of 5 stars

Service was good and i liked it

18 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Aman,

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.

Wishing you continued success on your journey!

Best regards,
EC-Council.

Rated 5 out of 5 stars

quick and effective

18 June 2026
Unprompted review
EC-Council logo

Reply from EC-Council

Hi Dyonisha,

We truly appreciate your kind words! It’s wonderful to hear that you had a great experience. At EC-Council, we are committed to providing top-notch education that empowers professionals like you. Wishing you continued success in your journey!

Best Regards,
EC-Council.

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