I have used Ebico in the past for many years when they were good. And when I wanted to switch electricity suppliers recently, I saw that Ebico were operating again. However, my experience with Eb... See more
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Switched to Ebico Living on 28th Jan this year as the standing charge was much less and I'm a very low user. I had previously been with Ebico in 2017-2019. Seems like things have gone downhill. I sign... See more
Promised to call back but never did. Promised to e-mail details of tariff but didn't. Phone lines all closed due to Covid-19 with no alternative method of contact provided for elderly customer with no... See more
I get my gas from Ebico in partnership with Robin Hood Energy. According to an article in the Guardian 1st October and also on the Ofgem website R.H.E need to pay Ofgem £9.5 Million by 31st October... See more
Company details
Written by the company
Ebico's mission is to help those who are affected by fuel poverty. Ebico uses it's financial surpluses to support local hands-on projects in fuel-poor neighbourhoods via the Ebico Trust, a registered charity. Ebico generates that income by providing British households with fairer, attractively priced energy and great customer service.
Contact info
United Kingdom
- ebico.org.uk
Very happy with the different rates for…
Very happy with the different rates for day and night usage also no daily charge or opt-out fee. Would like to be able to pay for what I use on a monthly basis though - hence only 4 stars
25 March 2020
Unprompted review
Excellent communications and a company…
Excellent communications and a company that has great ethics and customer service.
25 March 2020
Unprompted review
Good service however now have to pay standing charge
Good service however disappointed that Ebico has withdrawn the no standing charge tariff.
25 March 2020
Unprompted review
I received very good Customer Service…
I received very good Customer Service from Ebico, when they switched me from British Gas.
The Engineer that came was very helpful
I would recommend Ebico to other people
Tim Neal
Bournemouth
25 March 2020
Unprompted review
Great service backed up by a great…
Great service backed up by a great staff delivering excellent customer service
25 March 2020
Unprompted review
Excellent product and always delivered…
Excellent product and always delivered on time
25 March 2020
Unprompted review
Ebico - in business to help their customers
Every contact with Ebico has been helpful, pleasant efficient and friendly. The Advisors couldn't be more helpful. From my first contact with the Company to check on different options available and sign up for an account, I felt comfortable and encouraged. Not only was the package good value but I felt the ethos of the company was geared towards genuinely helping their customers to get the best deal and service. On- line access is straightforward and everything is easy to understand. Thank you Ebico
25 March 2020
Unprompted review
Fantastic Support
Fantastic support for switching customers, great service.
25 March 2020
Unprompted review
Was recommended by a friend and so far
Was recommended by a friend and so far, no complaints.
25 March 2020
Unprompted review
Good communication and help
25 March 2020
Unprompted review
Just not sorted out terrible switch…
Just not sorted out terrible switch issues from SSE; have not got time at present so watch this space as the saga unfolds.
25 March 2020
Unprompted review
Recent conversation with your Customer Services dept.
1. I am unable to log in to my account.
2. Since my last telephone conversation with your customer services several weeks ago, with regard to your incorrect notation of my gas meter reading, when you put your dd on hold, I have not yet heard from you!
25 March 2020
Unprompted review
A well run service with extremely…
A well run service with extremely helpful people to communicate with and provide assistance.
25 March 2020
Unprompted review
Easy to switch good customer…
Easy to switch good customer experience, all done on line
25 March 2020
Unprompted review
Zero standing order gas tariff
Zero standing order gas tariff. Gas disconnect due to a refurb. Zero to pay for 9 months.
What more can I say.
Excellent service
25 March 2020
Unprompted review
You are debiting my account although no…
You are debiting my account although no use. The flat remains unoccupied.
25 March 2020
Unprompted review
Easy online access
Easy online access. Customer services enabled me to take over running my elderly mother's account, then dealt with her death with sensitivity. Closing the account upon sale of property also carried out efficiently.
17 March 2020
Unprompted review
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