The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will la... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Well..what a brilliant company to deal with! Our 7 year old easyglide 3 pro bi ply saucepan set. Two of the saucepans the non stick was thinning. So still having the digital receipt. We put in a clai... See more
Company replied
I was very pleased with the customer service I received recently from Eaziglide. I had two saucepans that had become badly damaged (and one was leaking) through routine use over only 5 years. After an... See more
Bought the easi glide 3 wok, it's worth the extra money as the non stick is excellent! We also have the 5 pan set for many years and they are all still in excellent condition. I would definitely recom... See more
Company replied
Company details
Written by the company
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Contact info
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , United Kingdom
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4.6
Excellent
502 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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Reply from Eaziglide
Dear Steve, thank you for your kind comments. We hope you will shop with us again soon. Kindest, Eaziglide
Great customer service
Victoria was really helpful, replaced a pan for us which was damaged.
5 March 2025
Unprompted review
Reply from Eaziglide
Hi Timothy, thank you for your 5* review. We'll pass your kind comments onto Victoria. Kindest, Eaziglide
Great customer service
Fantastic customer service. Will definately buy other items from Eaziglide. Highly recommended
25 February 2025
Reply from Eaziglide
Hi Ian, thank you for your 5* review. We wish you the very best. Kindest, Eaziglide
Their customer service is second to…
Their customer service is second to none. Their products are great and well worth the money. I would definitely recommend.
24 February 2025
Reply from Eaziglide
Hi Shaz, thank you for your kind feedback and review. Kindest, Eaziglide
Faulty pans
Over the years we had purchased many Eaziglide pans. Two of which had started to stick. I emailed the company and they were replace when I showed them proof of purchase. Easy as that.
21 February 2025
Reply from Eaziglide
Hi Jackie, thank you for your review. We're sorry to hear that you had a problem with your cookware, however, we're so pleased that this has now been resolved. We wish you the very best. Kindest, Eaziglide.
Neverstick 3 external discolouration
Purchased Neverstick 2 and Neverstick 3 items in November 2024.
Neverstick 2 are fabulous.
Neverstick 3 have discoloured horrendously externally and look like they are 50 years old. Internally they are absolutely fine but they look so awful.
Customer service claim it is due to the way I have cleaned them which is absurd given that none of my other pots and pans have discoloured at all and given that I have seen other reviews that talk about external discolouration on Neverstick 3.
I am so disappointed with the items and even more disappointed by the customer service response.
1 March 2025
Unprompted review
Reply from Eaziglide
Dear H R. Thank you for your review. We're sorry to hear of your experience with our NS3 range. Having spoken to our QC team and Customer Services, we believe this is now being resolved accordingly. Kindest, Eaziglide
Reply from Eaziglide
Hi Clive. Thank you for your 5* review. We hope you enjoy your new items. Kindest, Eaziglide
Best saucepans ever
Best saucepans ever, even super noodles don’t stick to the pans. Customer services are really helpful and respond instantly.
20 February 2025
Reply from Eaziglide
Hi Dave. Thank you for your 5* review. We've passed your kind comments onto our Customer Services Team. Kindest, Eaziglide
Speedy reply and satisfying conclusion from customer service
Speedy reply from customer service. Our damaged pans after buying 3years ago were replaced without fuss. Huge thank you, have now invested in more Eaziglide products as lifetime guarantee is welcoming.
6 February 2025
Reply from Eaziglide
Hi Colin. Thank you for your 5* review. We've passed your kind comments onto our Customer Services Team. Kindest, Eaziglide
Nothing else comes close
Bought as a present as we use them at home and nothing else comes close.
11 February 2025
Reply from Eaziglide
Hi Fran, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Great customer service
Great customer service. Victoria was super helpful in resolving our issue.
25 February 2025
Unprompted review
Reply from Eaziglide
Hi Lisa, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
It was a problem I'd had with a fry pan
It was a problem I'd had with a fry pan. The problem was resolved easily, sent off my reciept and pictures, quick delivery back to me. Absolutely fabulous customer service
11 February 2025
Reply from Eaziglide
Hi Lesley, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Customer Service
One saucepan was damaged upon delivery. Got in touch with customer services who immediately sent a replacement. Great customer service
17 February 2025
Reply from Eaziglide
Hi Steve, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Fantastic company
Our two pans started having black dots coming off into the cooking (after 8 years). I emailed the company for advice as to whether I should discard the pan and they actually sent me a new pan. Such a fantastic way to conduct business. Many thanks
13 February 2025
Unprompted review
Reply from Eaziglide
Dear Customer, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Considerate communication and response…
Considerate communication and response to my concerns
14 February 2025
Reply from Eaziglide
Hi Chris, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
I brought a full set and within 2 years…
I brought a full set and within 2 years they all started being non stick (within a year) and peaking within two years! And customer service blame it on dishwasher detergents! Don’t bother buying for the price they don’t last! And customer service only help you after a few weeks!!
1 February 2025
Unprompted review
Reply from Eaziglide
Dear Lee, thank you for your review. We're sorry to hear of your experience. We have asked the Customer Services team to review your case/email trail, and should we be able to help any further, we will contact you. Our apologies once more. Regards, Eaziglide
Impressed with the speed
Impressed with the speed Victoria responded to my query and the help in resolving the problem.
20 February 2025
Unprompted review
Reply from Eaziglide
Hi Maggie, thank you so much for your 5* review. We will pass your kind comments onto Victoria. Kindest, Eaziglide
Great customer support
After a couple of years of use, I had an issue with an Eaziglide pancake pan. I contacted Eaziglide and Victoria from their customer support team sorted the issue out with no hassle or quibble. Thanks!
20 February 2025
Unprompted review
Reply from Eaziglide
Hi David, thank you so much for your 5* review. We will pass your kind comments onto Victoria. Kindest, Eaziglide
Does exactly what it says on the pan.
11 February 2025
Reply from Eaziglide
Hi Chris, thank you for your 5* review. Kindest, Eaziglide
Works exactly as advertised
Works exactly as advertised. simple to clead even after roasting meat.
11 February 2025
Reply from Eaziglide
Dear Customer, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
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