Whenever we require assistance regarding different sites, we are always able to speak to someone within minutes which is pretty rare these days. Always polite and response is very speedy. Staff are al... See more
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This company took down their Google reviews as they were so dismal. They are frauds who take your money and do not offer anything for the service. To complain against them, please use this as your for... See more
Lease inquiry, Although Eaves could not supply the lease. Ruth was able to direct me to the land reg office. Very helpful, and much appreciated.
Poor communication and lack of responsiveness. I raised concerns about estate maintenance several months ago and sent numerous follow-up emails, yet received little meaningful response. After mon... See more
3.4
Average
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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No stars ....
No stars ..... This company is a total shower of Sh*t. They take your money as they are a parasite company , and then do their utmost not to provide any sort of customer service. Their "Customer Service " operatives actually lie to you and try every tactic to frustrate any sort of service. The Company manager / owner does not allow anyone to speak to her about anything, and just relies on the underlings to try and fob off any sort of enquiry ....a total shambles of a organisation . Avoid any dealings if at all possible .
19 February 2026
Unprompted review
Reply from Eavespropertymanagement
Hi,
We're sorry to hear that you've had such a frustrating experience and that we haven't met your expectations. We take all customer feedback seriously, and it's concerning to hear your comments regarding our service and communication.
This is certainly not the standard of service we aim to provide. We would welcome the opportunity to investigate the issues you've raised and work towards a resolution. Please contact your property Manager and their Assistant directly with your details so that a member of our management team can review your concerns personally.
Thank you for bringing this to our attention. We appreciate all feedback as it helps us improve our service
I am extremely disappointed with the…
I am extremely disappointed with the service provided by this property management company. Despite charging high fees every year, they consistently fail to carry out even the most basic repairs around the property. Issues are left unresolved for months, and any request for maintenance is either ignored or met with excuses.
For the amount of money we are required to pay, we expect at least a minimum level of responsibility and care — but instead, we receive nothing in return. The lack of communication, lack of action, and lack of accountability make this one of the worst management experiences I’ve had. I cannot recommend them to anyone looking for reliable property management.
2 February 2026
Unprompted review
Reply from Eavespropertymanagement
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration regarding repairs, communication, and the level of service you've received.
We appreciate that service charges come with an expectation that issues will be addressed promptly and that residents are kept informed throughout the process. We're disappointed to learn that you feel we have fallen short in these areas.
Please be assured that we take comments such as yours seriously and would welcome the opportunity to review the concerns you've raised. If you're willing, please contact us directly with your property details so that we can investigate the outstanding issues and provide an update on any ongoing maintenance matters.
We value all feedback, as it helps us identify where improvements can be made and ensures we continue working towards delivering the level of service our residents expect.
If I could rate them any lower I would
If I could rate them any lower I would. AWFUL company, completely lack of accountability, they don’t answer emails only take the money. They have no idea what they are doing and they don’t provide clear invoices only a “proforma” that they completely make up. Worst company ever
26 October 2025
Unprompted review
Reply from Eavespropertymanagement
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you have had such a negative experience and that you feel let down by our service.
We take concerns regarding communication, transparency, and accountability very seriously. We understand how frustrating it can be when you are seeking information or assistance and do not feel your concerns have been addressed satisfactorily.
We strive to provide clear and accurate information to all customers, and we are disappointed to learn that this has not been your experience. We would welcome the opportunity to investigate the issues you have raised regarding correspondence and documentation to better understand what has happened.
Please contact us directly with your details so that we can review your concerns and work towards a resolution.
We value all feedback, both positive and negative, as it helps us identify areas where we can improve our service.
DO NOT USE EAVES PROPERTY MANAGEMENT
DO NOT USE EAVES PROPERTY MANAGEMENT. This company is absolutely shocking. They ignore emails, ignore calls, and even when you copy in the director and manager, they still fail to respond. They continually fob people off, show zero accountability, and refuse to take serious issues seriously. Their communication is non-existent, their professionalism is a joke, and they operate like a company that simply does not care about the people they are supposed to serve. It is beyond frustrating and disgraceful. Fake promises, no follow-through, and complete disregard for their responsibilities. If you want endless stress, wasted time, and to be ignored while paying service charges for nothing in return, then this is the company for you. Otherwise — AVOID AT ALL COSTS. DO NOT USE THIS COMPANY.
10 September 2025
Unprompted review
Reply from Eavespropertymanagement
Hi,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and disappointed to learn that you feel we have not met the standards of service and communication you rightly expect.
Please be assured that we take all concerns seriously.
We would welcome the opportunity to review your concerns in detail and investigate any outstanding matters to ensure they are addressed appropriately.
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