Eat The Kiwi Reviews 

11
•
TrustScore 3 out of 5

3.1

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Company details

Written by the company

Over 300 carefully chosen, high quality, and award-winning New Zealand ingredients from our sustainable grocery store in Hong Kong delivered straight to your door. Helping more cook their ways to deliciousness.


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3.1

Average

TrustScore 3 out of 5

11 reviews

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1-star

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3.1

All reviews

(11)

1 review in the last 12 months

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Rated 3 out of 5 stars

Polystyrene boxes and environment

The packaging from EattheKiwi is not a good look from an environment point of view. They used to use cardboard only boxes for delivery.

Now they use cardboard with a layer of polystyrene. It means the EattheKiwi box can't be recycled any more. It is a pity that the company has decided to go this path despite the environment laws in Hong Kong prohibiting plastics of any form including straws.

Regardless of this issue, the ordering of food and the quality has been more than satisfactory.

25 February 2026
Unprompted review
Rated 2 out of 5 stars

Used to think products were of good…

Used to think products were of good quality and it is no longer the case. Been a customer for a few years and the recent order of king salmon and beef were just poor in quality while the product costs weren't cheap. Very disappointed in the lack of quality commitment from this shop and will no longer be shopping at Eat the Kiwi again.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

great customer service

There was a mix up with a product and customer service were fantastic and sorted it. Also love their environmentally friendly packaging which makes a change from HK plastic!

13 November 2024
Unprompted review
Rated 1 out of 5 stars

False advertising

Some of their products are labelled as 400g while they actually deliver packs of 320g.

Messaged their CS department to point this out and they didn't bother to reply.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent produce and customer service

Excellent produce and customer service. This is a fantastic delivery service, they are always adding new products (especially plant based products which is so great) and I highly recommend you to try them out.

5 January 2021
Unprompted review
Rated 5 out of 5 stars

Quality products / Excellent service

Eat The Kiwi provides quality NZ products at a reasonable price for HK. I keep coming back for the same goodies but continuously discovering and ordering new products. With regards to the customer service they are top in town. Becks has been very responsive and quickly resolved all the encountered issues. I would highly recommend their store.

3 December 2020
Unprompted review
Rated 5 out of 5 stars

Quality of food is great

Quality of food is great - comes fresh, chilled and on time. If ever any issues, the people at ETK are easy to speak to and very quick to resolve.

8 October 2020
Unprompted review
Rated 5 out of 5 stars

I love Eat The Kiwi

I love Eat The Kiwi. Delicious food delivered freshly to my door. Many plant based options for a vegetarian like myself. I would highly recommend!

8 October 2020
Unprompted review
Rated 5 out of 5 stars

We love you ETK!

Food is delicious and well presented, cold and fresh upon arrival. If i have any issues with my orders, the customers service is always friendly. Thank you Eat the Kiwi, we love you so!

8 October 2020
Unprompted review
Rated 5 out of 5 stars

Great service

I use eat the kiwi once a month to get the fresh essentials I need. They are always on time, the office people are easy to deal with and I have recommended them to many of my friends.

8 October 2020
Unprompted review

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