eatapp.co Reviews 19

We engaged Eat App to support the digitalization of our reservation and guest management processes across 12 outlets, moving away from manual and paper-based workflows. The implementation has given us a structured, centralized, and professional way of handling reservations and guest flow.
Key benefits and features we actively use include:

Digital table and floor management, providing clear visibility of current and upcoming covers
Centralized handling of online bookings, walk-ins, and phone reservations
Use of guest profiles and visit history to understand better and serve our guests
Operational reporting that supports decision-making and performance tracking
Communication tools that help confirm, update, or manage reservations more efficiently

Rolling this out to 12 outlets has helped standardize our processes, reduce errors linked to manual handling, and improve coordination between front-of-house teams and management. Eat App has been a reliable partner in our journey from manual to digital, and the platform now forms an integral part of our day-to-day resort's restaurant operations.

Everything

Complex app but leads to decent functionality
Super responsive support team!

Can be a little clunky requiring workarounds but that's true of all booking apps. A lot cheaper the the competition (but not cheap)

They walked me through what I was trying to do on the app.

This app has been great for our restaurant, easy to navigate and easy to use!

easy to navigate with reservations, and i appreciate to see guests’ reviews.

We are using eatapp since July 2025 for reservation management. It is working very well and helping is a lot. Easy to manage and user interface. A daily, weekly, and monthly reports help us a lot in analyzing our business.

The platform is user friendly and it assists you in doing certain functions easily. I like that I can just put in a percentage amount to split a check and it automatically does it! I like that you can edit a price easily when it is wrong in the system! I love that you create profiles with guest information so that you don’t always have to ask the minor details! It is such a good app to work with and makes like way more easier!

We've been using Eat App almost one year, and it's been a game-changer. The platform is incredibly intuitive, our team picked it up quickly with minimal training, which speaks volumes about its user-friendly design.
What really stands out is the depth of features. From reservation management to guest profiles and insightful analytics, Eat App offers everything you need to streamline front-of-house operations. It’s clear the product was built with real hospitality workflows in mind.
Support has also been top-notch. Whenever we’ve had questions or needed help customizing something, the response has been fast, knowledgeable, and genuinely helpful.
And the pricing? Very fair for the value you get. It’s scalable, transparent, and doesn’t nickel-and-dime you for every extra feature.
Highly recommend Eat App to any restaurant or hospitality business looking to modernize their guest experience and operations.

I have tried many Reservation and table management apps, but eatapp.co is by far the best. They have a powerful user interface and great customer service
My clients are receiving WhatsApp messages to confirm their reservation which is a great benefit
Totally recommended

easy to use, easy to manage

I am using the system since 2018. It works perfectly. And a very good support from teh team.

Eat has been a great website used to make the restaurant seating more seamless. Having it through an app helps all employees utilize their phones to see the seating and different services.

Very useful in handling reservations, communicating with guests and table management.

This software is very easy to use and helped me get more bookings from different online platforms. It also gives me detailed reports for everything and allows me to talk to guests through whatsapp which is very helpful

The system is easy to navigate, and getting our team trained was smooth and effortless. What truly makes a difference is their support staff — always quick to respond and eager to assist with any queries. Eat App has made handling our busiest nights feel completely stress-free.

very helpful, great CRM

Best thing about using this platform is there support from there agents. Always there help and guide. App is easy to navigate and very help for the restaurant who heavily rely on reservations. Loads of data available to which helps us to make Important decisions,

What a disappointing experience I had! I paid $118 for a subscription and an email marketing suite, only to find out that there was nothing included. When I reached out to customer support, they asked me to go through a lengthy verification process that felt unnecessary and was quite frustrating
not recommended !