Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your site is very well designed and it was easy to navigate and notice the details, especially the insurance that comes with the rental. I also received a very quick response to the one question that... See more
Company replied
We had reason to contact Easy Reserve to manage a booking error. We explained the situation and the staff at Easy Reserve were: prompt in their response Understood the issue Dealt with the prop... See more
Company replied
The fact that Lucia and Sanneke were extremely patient, helpful, and answered my questions very quickly.
Company replied
Company details
About Easy Reserve Ltd
Written by the company
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Contact info
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Ireland
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4.6
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Book with Confidence
Great communication! Reservation process was smooth and easy.
30 September 2024
Reply from Easy Reserve Ltd
Dear Lisa,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer service and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
MISLEADING ADVERTISEMENT
The advertisement for my villa said
AIR CONDITIONING.
When we got to the villa in August in Tuscany there was ONE working air conditioner in the house.
We had 2 children less than 5 years old and two women.
When the advertisement says AIR CONDITIONING, do I have to ask "HOW MANY ROOMS?" Really?
SUCH A MISLEADING ADVERTISEMENT.
We had to abandon this villa because it was impossible to stay there as the temperature was 95 degrees.
No monetary concession by the owner or the Easy Reserve for this false advertising.
DO NOT TRUST EASY RESERVE ADVERTISEMENTS!
10 August 2024
Unprompted review
Reply from Easy Reserve Ltd
Dear John,
Thank you for taking the time to leave your feedback.
We are truly sorry for the inconvenience you experienced during your stay. However, we would like to clarify the situation regarding your booking and the villa's amenities as we do not find it correct to accuse Easy Reserve of false and misleading advertising.
Our website features thousands of properties, some with A/C and some without. It cannot be expected that a property with the flag A/C has automatically A/C in ALL rooms. For this reason, we provide for each property on our website a description that gives the renters a full detail of the features available and where they are available.
While the villa you selected was advertised with air conditioning, the property description clearly stated which room was equipped with A/C. This information was openly provided on the villa’s webpage and was not hidden or written in small print. Our goal is to ensure transparency for all guests, and we always encourage careful review of the full property description to help make informed decisions.
In addition to what already said, when an amenity is particularly important for your stay, we always recommend double-checking with us to ensure your expectations are met before booking. This can include confirming the speed or reach of the Wi-Fi for those planning to work remotely or ensuring there is a fence for those bringing a pet. This is one of the reasons why we have customer care representatives available via phone, mail and chat. In your case, while you inquired about other amenities, such as Wi-Fi, you did not ask for further details regarding the air conditioning.
Unfortunately, as the listing accurately reflected the villa’s features, we could not offer a refund in this case. We genuinely regret that the villa did not meet your expectations, and we hope you understand our position.
Best regards,
Easy Reserve Team
I made reservation with easyreserve
I made reservation with easyreserve, so never heard about this agenzia arcobaleno. when i arrived they said something happened, no washing machine, i said i dont care. i got anbother aparment maybe, dont remember.
I got a whatsup number if there is problem.
When we entered the aparment, behind a cabinet bottle, cigarette box dust etc...
Everything was dirty. the shower was....
kitchen counter was dirty.
i wrote to the number. Next day 2 cleaner guys came.. i tought they some maintance not even cleaners..
First looked like they speak little bit english. but later they just ignored me.
The cleaning was what they did at the shower was almost nothing.
I checked the AC, told them, it was full of dust. We have AC, also my grandmother have AC she heating with AC.
Am an electrician so I know how its works. The dust amount was inside was not one month old... much more...
I asked the cleaners when was it sanitised last time? no answer.
So not even used, I didn't want to get lungh disease.
In the cabinet the mugs, plates whas dirty. They wahsed one plate with water only. ...
Showed something ansered something in italian and ignored me.
After this i gave up...
Arrived at 6th september , Left on 9th
I tought i dont want arguing, theres no point...
On 8th i found out when i wnated to use, gas stove, not working the elctric sparking system on it.. Was not pluged in, because there was no socket...
Kitchen steam extractor was not connected.. not worked.. no light ..
Write to easy reserve.. they listened agenzia arcobaleno, listened me.. now they said waiting for agenzia arcobaleno.. but im not waiting anymore.
I wanted some compensation. Money back. Not all. Would be better if all.
Nothing. Okay it was cheap. But who want this? and dirty apartment?
Easy reserve not made any solution....
6 September 2024
Unprompted review
Reply from Easy Reserve Ltd
Dear Balázs,
Thank you for sharing your detailed feedback. We sincerely regret the inconveniences you faced during your stay, and we completely understand your frustration. As the publisher of the listing and intermediary between the renter and the agency managing the property, we are actively working to resolve the issues you experienced.
We have protocols in place to handle such situations, but during high season, response times may take longer than usual. This is not to excuse the delay but to offer insight into the process. Rest assured, we are still working hard to ensure a satisfactory solution for you.
We take your concerns about cleanliness and maintenance very seriously and have escalated them to the appropriate teams. We are committed to improving service quality and ensuring these issues do not happen again to you or any other customer.
While we understand how frustrating this experience has been, we kindly ask for your patience as we continue to work on this matter. Your feedback is invaluable in helping us improve, and we are committed to ensuring a resolution that reflects our dedication to customer satisfaction.
We will be in touch via email as soon as there will be an update on your case.
Best regards,
Easy Reserve
Website was easy to navigate and the…
Website was easy to navigate and the booking process was smooth.
12 September 2024
Reply from Easy Reserve Ltd
Dear Christopher,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Dear Dieter,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Great communication and follow-up
21 August 2024
Reply from Easy Reserve Ltd
Hello George and Toni,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Immediate reaction to my request
Immediate reaction to my request. Booking was modified according to my request.
17 August 2024
Reply from Easy Reserve Ltd
Hello,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Dear Peter,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
easy to navigate with mostly good…
easy to navigate with mostly good filtering options. Short delay in getting email responses but figure that is due to time differences. Answered questions and interfaced with owners to clarify policies (be sure to read them). Booking process was seamless other than issues with my bank, which were resolved. Villa descriptions are thorough and helpful.
14 August 2024
Reply from Easy Reserve Ltd
Hello Pete,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service, website and booking process!
We understand that timely responses are important, and we appreciate your patience. We are continuously working on improving our communication channels to enhance your experience.
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hello Magnus,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Could be a 5
I’d like to give 3.5 but this isn’t possible. With a little care and attention this place would get a five. But a few things were lacking 1) really minimal guidance for checking in and for the property, for example we were not sent an address but a pin via WhatsApp then a video walking to the property.
2) it wasn’t until our last day we realised we had a key to open the gates to drive the car in, we had been expecting a fob, this might seem silly but just a little welcome pack with some information like this would have been so useful
3) you only get 2 sunbeds for your property which can sleep up to 6… in fact one of our sunbeds was split - we mentioned it but did not get anything replaced, we also had a broken umbrella and previous sunbed which we requested to be removed and it wasn’t
4) despite asking for WiFi we didn’t receive this for the duration of our stay
5) there are general repairs required (handles missing off drawers and loose shelves etc)
We stayed 7-14 August 2024 at Ville San Pietro near Costa Rei, Sardinia
7 August 2024
Unprompted review
Reply from Easy Reserve Ltd
Dear Ella,
Thank you for taking the time to share your feedback regarding your experience with our villa.
We strive to ensure that all our guests have a pleasant experience, and we take feedback like yours very seriously.
It's important for us to provide an experience that meets, if not exceeds, our guests' expectations. This is why we always recommend to contact us as soon as an issue arises during the stay so that we can promptly intervene and act in order to fix it and preserve the rest of the holiday. We are only hearing about all this now for the first time, and there is not much we can do for you now after check-out.
We're truly sorry to hear that generally speaking the property did not meet your expectations. Sounds like some of the issues were related also to the communication with the owner/key holder.
Please note that we are currently reviewing the details of this case to ensure we prevent future guests from having the same issues you had. We truly value the insights you've provided.
Again, thank you for your feedback, and we hope for an opportunity to serve you better in the future.
Kind Regards,
Easy Reserve
Easy booking
The whole procedure went smoothly.
Sometimes it took a few days before I got a response on my questions. This could be improved.
After booking the provided information was good and in order.
It's our first time we booked with EasyReserve, so far so good.
9 August 2024
Reply from Easy Reserve Ltd
Dear Simone,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
We're glad to hear that overall, your booking process went smoothly and the information provided was comprehensive and well-organized.
We understand that timely responses are important, and we appreciate your patience. Sometimes, it can take a bit longer to receive responses for specific queries directly from the property owner. We are continuously working on improving our communication channels to enhance your experience. Thank you for your understanding.
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Simple to book and provided all the…
Simple to book and provided all the information on the property
4 August 2024
Reply from Easy Reserve Ltd
Dear Michael,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Easy to use website
Easy to use website and love the interest free monthly payment option plus the free cancellation if needed
21 July 2024
Reply from Easy Reserve Ltd
Dear Karen,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
We are very happy to know you had a positive experience with our website!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Very Easy
Very easy to book and when I called I got a person to quickly answer and the customer service was great!
The agent was polite and listened carefully.
Over all great Experience!
18 July 2024
Reply from Easy Reserve Ltd
Dear Dr. Giuseppe,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and feedbacks like yours motivate us to keep improving. We are very happy to know you had a positive experience with our customer care service and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Villa Montalcino
I have used this site for bookings before. Very easy to navigate and reserve.
18 July 2024
Reply from Easy Reserve Ltd
Dear Bruce,
Thank you for taking the time to share your feedback.
Customer satisfaction is our goal and we are very happy to know you had once again a good experience with our website and booking process.
We are delighted for your loyalty!
All the best,
Easy Reserve
There has been constant communication…
There has been constant communication and everything has been very professional.
12 June 2024
Reply from Easy Reserve Ltd
Dear Antolin,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and feedbacks like yours motivate us to keep improving. We are very happy to know you had a positive experience with our customer care service!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Check the terms and conditions - a total ripp-off!!
@Easyreserve
Again: you are misleading clients. Clients must book a couple of months ahead to get an accessible location. Especially if you want to travel with up to 8 people
The expression "booking time" typically refers to scheduling or reserving a specific period for an appointment, meeting, or event.
GTC clauses in contracts with consumers are invalid under Section 307 BGB if they unreasonably disadvantage the contractual partner (Civil Code).
In addition, article 8 of the Federal Act against Unfair Competition:
"In particular, anyone who uses general terms and conditions that provide for a significant and unjustified imbalance between contractual rights and contractual obligations to the detriment of consumers in a manner that is contrary to good faith is acting unfairly."
Clients are forced to book months ahead, and if they are forced to cancel months, you rip them off.
Easyreserve defines its clause as "booking time," which does not correspond to the general understanding of the term. You are, therefore, ripping off customers. These are gag contracts. The term "booking time" is not explained in detail anywhere in your general terms and conditions and is misleading.
I want my money back!!
The fact that you are communicating anonymously here - not giving a name and none of your locations can be reached by phone - further proves how unprofessionally you communicate with customers.
Could a chatbot have taken care of this in the meantime?
The media should be interested in all of this.
With my best regards
B.Kaps
@ Easyreserve
Following up on your answer to my comment:
TOTALE ABZOCKE / TOTAL RIPP-OFF
You write in your answer.
"if the cancellation is made between the booking time up to 46 days before the arrival date."
I made the cancellation a whopping 70 days before the arrival date, not the 46 days as you stated.
You know exactly what I am talking about, and you just don't want to pay me back EURO 1500!!!!
This is not business-like, not ethical, not legal and unprofessional.
Nobody in these times can plan months. Change always happens. I had to cancel because of professional reasons, but I did it more than TWO MONTHS ahead. You can not insist on keeping my pre-payment back. According to your general terms of payment, you can keep it if a cancellation is done within the timeframe of 46 days before the start of the booking. The booking date was 7th of September.
I look forward to receiving the money back!!
Be professional, not a holiday agency that is ripping off people!!
With my best regards
Brigitte Kaps
10 July 2024
Unprompted review
Reply from Easy Reserve Ltd
Dear Ms. Kaps,
Thank you for your follow-up message and for clarifying your concerns.
We are sorry to hear that you are dissatisfied with our service. We would like to take this opportunity to clarify any misunderstanding regarding our cancellation policy.
The term "booking time" in our terms refers to the time at which the booking was made, not the arrival date. Therefore, "if the cancellation is made between the booking time up to 46 days before the arrival date" means that any cancellation made at any time after the booking and up to 46 days before the arrival date results in a non-refundable advance payment. Since your cancellation was made 70 days before the arrival date, it indeed falls within this timeframe, making the advance payment non-refundable.
To further support our interpretation from a logical standpoint, had the cancellation been made anytime within the 46 days before the arrival date, the full amount of the reservation (100%) would have been non-refundable, not just the advance payment. This tiered approach ensures that cancellations closer to the arrival date, which cause greater inconvenience and financial loss, incur a higher penalty.
We understand that unforeseen changes can occur and regret any inconvenience this has caused you. However, these conditions you accepted upon booking are necessary to cover the costs and efforts associated with the booking process, as well as to fulfill contractual obligations towards the property owners.
We hope this explanation helps clarify the situation. We appreciate your understanding and regret that we cannot reach a resolution that satisfies you in this matter.
Best regards,
Easy Reserve
Happy with coms
14 June 2024
Reply from Easy Reserve Ltd
Hello Stephanie,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Volterra here we come !
Easy booking process, with interest free instalments, yes please !
30 April 2024
Reply from Easy Reserve Ltd
Dear Roger,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
We are very happy to know you had a positive experience with booking process!
We remain at your full disposal for any assistance you might need again in the future.
Have a great stay in Volterra, it's really a beautiful town!!
Best Regards,
Easy Reserve
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.