easyMarkets Reviews 1,810

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the team's patience and ability to resolve issues effectively. The platform is often described as accessible and intuitive, making trading straightforward for users. However, some people were dissatisfied with certain aspects of the service and user experience. Some reviewers reported issues with website connectivity and platform functionality, including difficulties closing trades or accessing account features. There were also concerns about slow customer support responses in some instances, and a lack of clear communication regarding platform changes and account verification processes.

What people talk about most

Customer service

People report ambiguous experiences with customer service. Many customers praise the support team for being... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the customer support, describing it... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the platform's ease of use,... See more

Staff

Clients share positive opinions on staff. Many customers praise the staff for being efficient, patient, and... See more

Website

Users describe ambiguous interactions with the website. Some customers praise the platform's intuitive design... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great assistance by the support team. Problem with access was resolved after an hour on the phone. The working of the MT4 and Standard platforms was confusing and convoluted.

Company replied

Rated 4 out of 5 stars

Trades have been made easy to execute and easy manageable. Secondly, I have met indicators that I have been looking for and lastly; the platform easily linkable with trading view.

Company replied

Rated 4 out of 5 stars

No concerns, recommend easymarkets to all of my friends But it's the 2nd time after many years when there are problems with the site connection

Company replied


Company details

  1. Investment Service
  2. Financial Consultant

Written by the company

easyMarkets is an online pioneer market maker established in 2001 initially under the trade name of “easy-forex”. We enable traders with access to global markets, with an easy simple platform and the financial instruments to trade the markets you want, including FX, CFDs and vanilla options. www.easy-markets.com/about


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

I love it very much that I give it 5 star they are trying

22 September 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Samuel, Your kind words mean a lot to us! We appreciate the time you invested in leaving a review. 

Rated 5 out of 5 stars

Easymarkets is the best of all the companies i have tried before my choice is always to return to easymarkets.I have a great experience with easymarkets cause the company is honest and trustworthy

I have had a great experience with easymarkets i love how the manager always helps me when i have a problem.The manager always call on time when u make a request and the live chat agents they are patient and always active in responding to customers ..This is just good.I have a great experience with easymarkets since 2019 to date,easy to deposit,to withdraw and to trade with.

14 September 2023
easyMarkets logo

Reply from easyMarkets

Dear Abraham Ng'ambi, We are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us and we are so glad that you are happy with our services, Your glowing review is music to our ears.

Rated 5 out of 5 stars

My name is lethabo Peter I love how the…

My name is lethabo Peter I love how the my manager helped me when I had a problem

The best experience you should promote trabelsie

9 September 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Lethabo Peter, Thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!

Rated 5 out of 5 stars

Greatest....

5 September 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear DoubleG, Thank you so much for taking the time to leave your feedback. We are excited to continue exceeding your expectations. 

Rated 5 out of 5 stars

I tried so Many companies but this…

I tried so Many companies but this company is easy to deposit/trade/withdraw in India.

25 August 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Ram, We are thrilled to hear that you had a great experience with easyMarkets! Your kind words mean the world to us and we are grateful for your feedback. 

Rated 1 out of 5 stars

EasyMarkets is the Biggest scam by any…

EasyMarkets is the Biggest scam by any broker, spread charges to high compared to other brokers, and their so called unique feature is next level scam.

Traders please don’t choose EasyMarkets, if so you will loose all your money in spread charges itself

24 August 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Manoj, we’re sorry that you feel this way. We have been trying to contact you to discuss your trading experience but without success. You can email us at cs@easymarkets.com to suggest a convenient time or you can come to Livechat to discuss further.

Rated 5 out of 5 stars

Through my dealings with the company

Through my dealings with the company, I see that it is one of the best and oldest companies. However, I have some minor notes on it, including:
1 - Since I am old with you, there is no honor or incentive mentioned except for a simple deposit commission.
2 - There is no cash back, for example, for losing deals.
This is thank you.

22 August 2023
easyMarkets logo

Reply from easyMarkets

Dear Suleiman AL-Sulaimi, thank you for your kinds words. We appreciate you taking the time to leave this review. Thank you also for your suggestions regarding future incentives. I will pass these on to your account manager.

Rated 5 out of 5 stars

great experience

Very Good Company & Very Good Tiem
Ease of handling
Safety in transactions

21 August 2023
easyMarkets logo

Reply from easyMarkets

Dear Mohamed, Thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!

Rated 5 out of 5 stars

My experience is great with easyMarkets…

My experience is great with easyMarkets , the application is great and easy to use .
The stuff very helpful and they care and trusted company

20 August 2023
easyMarkets logo

Reply from easyMarkets

Dear Wael, We are thrilled to hear that you had a great experience with easyMarkets! Your kind words mean the world to us and we are grateful for your feedback. Your feedback is the cherry on top of our sundae.

Rated 1 out of 5 stars

Residence Permit

They do not accept my residence permit they say the maximum of 6 months My Document does not accept it because it is 9 months, And I also told them I am not a homeowner I am a student every month electric or water bill does not come by my name , 9 months ago I opened bank account i have contract with them a document available all information about me my name and address but they do not accept it because it is not 6 months

8 May 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Mohammed, we’re sorry that you feel this way. We have been trying to contact you to discuss your experience but without success. You can email us at cs@easymarkets.com to suggest a convenient time or you can come to Livechat to discuss further.

Rated 5 out of 5 stars

The live chat agents are very patient…

The live chat agents are very patient and the account managers call on time when you ask them to... This is just good.

15 August 2023
easyMarkets logo

Reply from easyMarkets

Hi Bethel. We are thrilled to hear that you had a great experience with easyMarkets! Your kind words mean the world to us and we are grateful for your feedback. 

Rated 1 out of 5 stars

Scam

This is scam all those good feedbacks for them that their people I been scam I wish I post pics here that that they freeze my acct when's I try to withdraw cash and then they wants me to deposit $30,000 into their wallet if I have Prove Screenshot if any one want to see I am willing to share

27 July 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Arif, thank you for contacting us. As we could not locate a trading account with your details, please contact us at support@easymarkets.com or visit our LiveChat so as to give us more feedback of what you are referring to so we can be able to assist you.

Rated 5 out of 5 stars

nantia is excellent guide me give info…

nantia is excellent guide me give info and solve my issue
you do a great job nantia
excellent

24 July 2023
easyMarkets logo

Reply from easyMarkets

Hi POO HONG SENG, Nantia will appreciate your wonderful words. Your feedback inspires us to keep perfecting our service. 

Rated 5 out of 5 stars

Service so good I felt indebted to write a comment

All sorts of instruments are made available for all budgets, whether you're trading with 10 dollars or 100K does not matter. It's all worked out meticulously. The spreads are fair and square. It has Tradingview integration and a very friendly client services. It ticks all the boxes for me, I just wanted to stop by and take a moment to thank them.

1 June 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Hi Faust. We are thrilled to hear that you had a great experience with easyMarkets! Your kind words mean the world to us and we are grateful for your feedback. 

Rated 5 out of 5 stars

Very good all lofe yuo

30 June 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Hello Arshad Shah, your kind words mean a lot to us! We appreciate the time you invested in leaving a review. 

Rated 5 out of 5 stars

I don't have any thing to say but the…

I don't have any thing to say but the company is really good and I will like to be honest with you every body in the company

24 June 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Chukwudi chika Sunday daddy. Thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. I made good amount of money on easymarket but when i tried to withdraw the money they blocked my account. When i chatted with customer service they said that because there are 3 transactions on my account and they told me that i have to pay them half of the amount i made to give me my money back. But why i need to pay u 25k to get my money back????!!!!!!. I told them i just need my money and they can keep the profet but they insisted that i need to pay them 25k to get my money back. Please be careful its a scaaaaaaam

23 May 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Ahmas Als, as we could not locate an account for you with the details you provided here, please contact our customer support team via Live Chat on our website www.easymarkets.com or send us an email to cs@easymarkets.com so we can assist you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look