Easy Auto Reviews 

2,395
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, making the entire process smooth and stress-free. Many appreciate the exceptional customer service, noting how the team listens to their needs and goes the extra mile to accommodate them. People also highlight the wide selection of quality vehicles and the ease of the purchasing experience, often returning for multiple purchases. However, some customers also noted a stressful process, mentioning hidden fees and instances where they felt customer service was unhelpful or unresponsive.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often praising the staff for being polite, professional, and... See more

Product

Customers consistently note positive experiences with product, often expressing happiness with their... See more

User experience

Customers report overwhelmingly positive and smooth experiences, often highlighting the ease of the buying... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting great experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These folks are real and down to earth. They work with their other lots and will get you the vehicle you want, unlike drivetime and their doodoo cruisers. As an added bonus they have great movie t... See more

Rated 5 out of 5 stars

It was a totally different experience. They didn't keep you there all day, went over all the details one by one. Stopped and asked if I had any questions during the process. Very friendly environment.... See more

Rated 5 out of 5 stars

Jesse Ball was awesome helping me with finding a car that suits my needs. I would recommend Jesse to any of my friends that are looking for a vehicle. This was my second vehicle that I've purchase a... See more

Rated 5 out of 5 stars

This is my 2nd purchase with Easy auto and I couldn't be happier. The team listened to.my wants and needs and made it happen for me once again! Jesse was super friendly and informative thru the whol... See more


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer

Written by the company

We are a locally based, family owned business. Our family has been in the automobile and auto-finance business since 1911. Easy Auto was started in 1991 in Cleveland, Tennessee. We now have additional locations in Chattanooga, Murfreesboro, and Knoxville, Tennessee, as well as in Rome and Dalton, Georgia. We Specialize in Second Chances. We understand that bad things happen to good people, so we make our financing decisions differently than banks or franchised car dealerships. Easy Auto is known as one of the leading buy here pay here used car dealerships in our area, while offering a new car buying experience along the way. We report to all three major credit bureaus. We want to help people with bad credit, no credit, bankruptcies, and repossessions re-establish themselves. We have never sold any of our accounts, so our customers deal with us from the first payment to the last and we get to know our customers along the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,395)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

They made it very easy for me and…

They made it very easy for me and husband to get us a van . Worked with us very well . Van is awesome and we love it . Very nice company and people to work with and they will work with you any way they can . Highly recommend anyone that needs a vehicle to visit easy auto and let them try and help you like they did me and my husband . Thanks easy auto . Including Karl Bre && Kole .

30 July 2025
Rated 5 out of 5 stars

Pissing freedom and shitting bald eagles

These folks are real and down to earth. They work with their other lots and will get you the vehicle you want, unlike drivetime and their doodoo cruisers.
As an added bonus they have great movie theater popcorn and good aprs.
The only negative was you have to watch a video about something, I forgot what it was about cause I just watched TikTok recipes for 10 minutes. If anyone needs a good recipe Jalapeño cornbread I came across one while it played.

30 July 2025
Rated 5 out of 5 stars

Jesse Ball

Jesse Ball was awesome helping me with finding a car that suits my needs. I would recommend Jesse to any of my friends that are looking for a vehicle. This was my second vehicle that I've purchase at Easy Auto my experience was exceptional on my first purchase this was my reason for going back when I was looking for another vehicle.

28 July 2025
Rated 3 out of 5 stars

Divine process was fine they gave me a…

Divine process was fine they gave me a price because they have the century wrong my price went up and then there was a misunderstanding they said they were going to fix something at a daytime driving late the center is out the day I bought it the day after and then is my misunderstanding that it's supposed to be fixed and they said no and then the GPS is in the wrong position it's just like listening engine compartment it still has not been fixed

7 July 2025
Rated 5 out of 5 stars

I just recently purchased my 3rd car…

I just recently purchased my 3rd car from Easy Auto, everyone has always been so helpful. Mary, Hamza & Jeff all helped me in different ways & made my experience as easy as possible. I would recommend them to anyone looking to buy a car.

7 July 2025
Rated 3 out of 5 stars

Eric at Murfreesboro is awesome, other than that look around

Buying a vehicle is s big deal, to most people, its the 2nd largest purchase for MOST people. All that said, i will give you the good, the bad, and the ugly, cause only seems fair, and right. 1) The $100 down will be available to a RARE percentage, ours was $500! 2) Even with Co-Signer the interest rate is insane! Wife & I both pulled "Average" credit score.3) No carfax provided to you, or any type of checklist, not us anyway. So be prepared to buy a $45 Carfax, and make sure you do. 4) Notice the Warranty & Gap is same price, no matter what vehicle you looking at? That seems a little odd, imho! Also even if you Decline the $3000 Warranty, and $1500 Gap, thats $4500, this will make your payment HIGHER, because they offer you less terms, so this is how they course you into that $4500. Auto Pay could not be setup, in my situation, so as a Convience fee...LoL...I get to pay a extra $8 per payment, or $32 month, for 4 years!

Now all said Eric, did go above and beyond to put me in the vehicle I wanted, i mean that, Eric is a blessing to this place. I was not pushed or persuaded to buy something I didnt want. I told Eric, if im paying these payments, its gonna be what I want, and not settling, and you know what? He understood that, and did make the magic happen. THANKS Eric at Murfreesboro lot!

Besides Eric, and all his Awesomeness, Id look around, being honest. The payments are very expensive, and id say very few get the $100 down, and even less get thier Low advertised intrest rate.
* * Get the Carfax * * For real folks

21 June 2025
Rated 5 out of 5 stars

Home sweet home

When we came in they were friendly and made us feel very welcomed like we are family, I have 3 babies and they didn’t care how wild they were , they sat them down in front of the tv let them watch what they wanted gave them drinks and popcorn. I would definitely advise others to shop here. The process after approved was quick and simple

1 July 2025
Rated 5 out of 5 stars

Ryker Rally

It was great filled out. The application online got approved, drove and picked up my bike the next week

2 July 2025

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