EaseMyTrip Reviews 21,391

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 8,946 reviews, reviewers had a great experience with this company. Customers frequently praise the ease and speed of the booking process, often highlighting competitive pricing and the absence of hidden fees as key benefits. Many appreciate the smooth overall experience and the clear display of information, making travel planning straightforward and budget-friendly. However, some people were dissatisfied with issues related to pricing, noting that the final amount sometimes increased unexpectedly at the payment stage. There were also concerns regarding the payment process itself, with some customers experiencing difficulties or a lack of confirmation. A few reviewers also reported problems with refunds, mentioning delays or unfulfilled promises after bookings were canceled.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of the booking process. While some customers found it easy, quick, and... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise competitive and reasonable rates,... See more

Payment

Users describe negative interactions with payment, frequently encountering hidden charges and unexpected... See more

Refund

People report negative experiences with refund. Many customers express frustration with the refund process,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the great, convenient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Prices are best in class when I compared to other websites. But at payment page convenience fee was added approx 3k which is at higher side.

Company replied


Company details

  1. Travel Agency

Written by the company

EaseMyTrip is one of the leading online travel platforms. Founded in 2008, the company provides a wide range of travel services including flight bookings , hotel reservations, holiday packages, bus tickets, train tickets, and cab services. Known for its zero-convenience-fee model on flight bookings, EaseMyTrip focuses on offering cost-effective travel solutions backed by 24/7 customer support via multiple channels such as calls, emails and chats. The platform serves millions of travelers through its website and mobile app, emphasizing transparent pricing, secure payments, and a user-friendly booking experience. Our global footprints strengthens our sourcing for flights and hotels globally. EaseMyTrip aims to make travel planning simple, affordable, and accessible for everyone.


Contact info

3.8

Great

TrustScore 4 out of 5

21K reviews

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Rated 5 out of 5 stars

VvvvvvvGood

VvvvvvvGood

8 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

Thank you for your valuable feedback. We are delighted to know that you had a good experience with EaseMyTrip.

Your support and appreciation motivate us to continue providing the best possible service.

Rated 5 out of 5 stars

My concern was well addressed.

My concern was well addressed. Thanks so much!!!

8 May 2026
Unprompted review
EaseMyTrip logo

Reply from EaseMyTrip

We are so glad that we were able to address your concern effectively. Thanks for your positive feedback; we appreciate it very much!

Rated 5 out of 5 stars

Hasslefree

Hasslefree. Very simple and easy process.

8 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy to hear that you found the process simple and easy. Thank you for your positive feedback; we appreciate it very much.

Rated 5 out of 5 stars

As per the Airlines DOB mentioned in…

The issue has been promptly addressed and resolved , great job by the customer care team :)

8 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We appreciate you taking the time to share your feedback. We are happy to hear that the issue was promptly addressed and resolved by our customer care team.

Rated 1 out of 5 stars

Flight fares were increased 2 times…

Flight fares were increased 2 times during the 5 mins I took to book the flight

7 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

Dear Ms. Jain,

We would like to inform you that airfares are dynamic in nature and are controlled solely by the airlines. The fares are subject to change at any point of time based on factors such as seat availability, demand, and airline pricing policies.

Hence, the fare increase during the booking process was due to real-time fare fluctuations from the airline’s end and is beyond our control.

We request your kind understanding in this regard.

Rated 2 out of 5 stars

Why I am paying twice for selecting…

Why I am paying twice for selecting seat , I paid once on your site and now airline also asking for the same

8 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

Dear Sushant,

As per our records, no seats were selected during the booking process and no seat selection charges were applied from our end.

We have also tried to connect with you regarding the concern; however, we did not receive any response from your side.

We request you to kindly DM us via WhatsApp on +91 8929416196 so that we can assist you further.

Rated 5 out of 5 stars
EaseMyTrip logo

Reply from EaseMyTrip

Hi,

Thank you so much for taking the time to share your positive experience with EaseMyTrip! We are thrilled to hear that you had a great time booking with us. Your satisfaction is our utmost priority, and we are delighted to have been able to enhance your travel journey. We look forward to serving you again in the future and making your next trip even more enjoyable. Safe travels!

Rated 1 out of 5 stars

Always showing in your site there is no…

Always showing in your site there is no Convenience fee. But when I am start to book the ticket adding your convenience fee and final amount will come with CONVENIENCE FEE

7 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

Dear Vincent,

We would like to inform you that the convenience fee can be waived off by applying the promo code “EMTNCF” during the booking process.

As no promo code was applied at the time of booking, the applicable convenience fee was automatically added to the final booking amount.

We request your kind understanding in this regard.

Rated 5 out of 5 stars

Great website

Great website

8 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

Hi,

Thank you so much for taking the time to share your positive experience with EaseMyTrip! We are thrilled to hear that you had a great time booking with us. Your satisfaction is our utmost priority, and we are delighted to have been able to enhance your travel journey. We look forward to serving you again in the future and making your next trip even more enjoyable. Safe travels!

Rated 5 out of 5 stars

Best Booking Option..

Booking Process is Easy and Prices are reasonable.

7 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy that the booking process was easy and the prices seemed reasonable. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Got it competetive price

Got it competetive price

8 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're delighted you received a competitive price. Thank you for your positive feedback; it truly means a lot to our team.

Rated 5 out of 5 stars

Great experience

Very easy App to do booking at great price & over all nice experience indeed. Thanks.

8 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy you found our app easy to use, secured a great price, and had an overall nice experience. We appreciate your positive feedback and thank you!

Rated 4 out of 5 stars
EaseMyTrip logo

Reply from EaseMyTrip

Thank you for your feedback! We're glad to know you found your booking simple with EaseMyTrip. We look forward to serving you again soon.

Rated 5 out of 5 stars

II found the service charge was very…

II found the service charge was very low compared to others' Service-

6 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy to hear that you found our service charge to be reasonable. Thank you for taking the time to share your positive experience with us!

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