EaseFix Reviews 

147
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and the exceptionally professional service provided during every single project. People also mention that communication is always clear, jobs are well coordinated, and the entire process runs efficiently from start to finish. However, some customers also noted significant delays regarding payments and occasional difficulties with the overall response time. A few reviewers expressed deep frustration over unanswered messages, unreturned phone calls, and outstanding invoices after completing tasks. Some people even mentioned that support teams failed to provide sufficient details or manage emergency situations effectively.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

People report positive experiences with service, noting that jobs are well coordinated, communication is... See more

Payment

Customers had ambiguous experiences with payment, as reviewers reported both prompt settlements and... See more

Customer service

Consumers find customer service to be mixed, as many reviewers highlight prompt responses, professional... See more

Response time

Customers consistently note ambiguous experiences with response time, as many reviewers highlight prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received a phone call regarding a repair that was needed at a petrol station. We provided a quote which they negotiated us with, after we agreed the price we went and followed out a repair. We wa... See more

Company replied

Rated 5 out of 5 stars

We have had a good experience working for this company. I get a communication asking if I can attend and once agreed I complete the task sending a few photos of the completed task. Nice and simple. Pa... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the service from EaseFix. The team is friendly, responsive and very professional. Special thanks to Alex — he’s fantastic to deal with, always helpful and makes sure everything run... See more

Company replied

Rated 5 out of 5 stars

I was on holiday and our tenant had problems with waste pipe blockage! I suddenly remembered having met this company at a property event, which advertised that they could find local tradespeople at a... See more

Company replied


Company details

  1. Property Maintenance

Written by the company

EaseFix is the next step in the evolution of household, commercial and retail repair, maintenance, and renovation services in the UK market. EaseFix maintenance and repair platform we plan to modernize, streamline, and increase the flow of commercial activity between tradespeople and customers in need of repair work. Creating a convenient one-stop digital shop that provides a wide base of tradespeople with equal access to job opportunities at fair market rates and provides customers with transparent, secure and quality services from pre-screened and validated tradespeople all at the push of a button. EaseFix aims to champion the fight against unfair rouge tradesman, poverty and economic exclusion by providing a free-easy to use platform that connects qualified and trained tradespeople with homeowners in need of repair and improvement work. EaseFix will ensure that tradesperson receive a fair working wage for services performed and materials supplied through our online quoting platform, whilst customers also receive quality services from trusted and pre-approved technicians.


Contact info

4.1

Great

TrustScore 4 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(147)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This app has solved all my new home…

This app has solved all my new home problems, it allowed me to find reliable and trustworthy workers whilst giving me the option of who I intend to go with. I highly recommend this app for those who struggle to search for workers in your their local area, as it can be so time consuming finding people for specific jobs around the house. The app was so easy to navigate and put me in control with who I wanted to go with.

5 December 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant

What a great service and easy way to jet your jobs done and the best thing is it is the cheaper way to get your jobs done as people bid for your jobs and you can compare and select the cheapest person as well as checking the workmanship rating.

14 December 2022
Unprompted review
Rated 5 out of 5 stars

The customer service is very good

The customer service is very good, when I first contacted Easefix I down loaded their app, unfortunately I downloaded the wrong one and couldn't find where to confirm my order, this was spotted in the office and they phoned me and helped me download the correct app. They have been in regular contact with me until the job was done. I am impressed by the service I have received.

13 December 2022
Unprompted review
Rated 5 out of 5 stars

This all helped me so much

This all helped me so much. The app is very convenient and straightforward to use and gets you linked to many trades people to get quotes for work. Video and call function is awesome.

3 October 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look