Eartune Reviews 

307
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship and thoughtful design, noting that the custom ear tips provide a secure fit and tremendously enhance sound quality. Many people mention that the products are very comfortable for all-day wear and effectively block out unwanted ambient noise. Some reviewers were not happy with the overall fit, explaining that certain models stick out too far and cause the earbuds to easily fall out. A few other people also felt that the silicone material could be difficult to insert properly or felt overly sticky.

What people talk about most

Product

Consumers find product to be remarkably satisfying, with reviewers frequently praising the exceptional fit,... See more

Quality

Users describe positive interactions with quality, highlighting superb craftsmanship, a secure fit, and... See more

User experience

Reviewers express mixed feelings regarding user experience. While some consumers appreciate the design and... See more

Service

Customers had great satisfaction with service, frequently praising the fast assistance and prompt responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second pair of custom molds for my AirPod Pros (dogs got ahold of the first set and chewed to pieces). This time the process even better than the first. They kept my impressions on file, we... See more

Company replied

Rated 5 out of 5 stars

This is my 4th time having Eartunes make custom fit ear tip for my IEM's, this time for my HiSenior Mega 7's, and again, superb craftsmanship and quality. Just like with the ear tips for my other 3 I... See more

Company replied

Rated 5 out of 5 stars

Excellent construction with clear, easy-to-follow instructions for inserting the plugs. I was genuinely impressed by how much additional noise they block on their own. With noise canceling turned on... See more

Rated 5 out of 5 stars

There were issues with my Air Pods controls not working. I do not know if it was the molds or something with the size and shape of my ears. They were incredibly responsive and remade the molds twic... See more


Company details

  1. Hi-fi shop

Information provided by various external sources

Ear tips & plugs specialist: We are makers of custom-fit, and universal-fit hearing enhancement / hearing protection devices including ear plugs, acoustic filters, noise attenuation / enhancement solution technology.


Contact info

4.2

Great

TrustScore 4 out of 5

307 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(307)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and helpful after my mishap

I accidentally sent my ear molds without anything other than the packaging they came in. I emailed and was told that wasn’t going to be an issue and they got my custom order out to me within days. They fit perfectly and the AirPods snap right in. Happy customer.

6 May 2025
Eartune logo

Reply from Eartune

Hello Brandon,

Thank you for your kind review! We are happy to hear that you liked our product and services.

Rated 5 out of 5 stars

Worked as described

Worked as described. Easy installation and the fit was great. I would purchase again…

28 April 2025
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Reply from Eartune

Hello Nigel,

Thank you for taking time to leave us a review, we are glad that you liked our product!

Rated 5 out of 5 stars

Hopeful, Disappointed, Satisfied

I was hopeful the Eartune Fidelity UF-AG tips would be the solution to my AirPods Pro not sealing correctly but unfortunately they were not. The quality is there but it’s just that my ear canals must be so large that not even the AG version would work. Fortunately, Eartune was gracious enough to give me a refund even though they didn’t have to. That’s a sign of a good company.

25 April 2025
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Reply from Eartune

Hello Albert,

Thank you for taking time to leave us a review! We are glad to hear that we were able to help rectify the issue.

Rated 4 out of 5 stars

Fast service great product!

With the mold they were given they did excellent. Now i have to go back and get the right ear mold better. Will definitely buy another det from them.

8 April 2025
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Reply from Eartune

Hello David,

Thank you for your feedback, we greatly appreciate it!

Rated 5 out of 5 stars

Everything was good

Everything was good. I like having three pair and the included case is nice. I wish they were a little bit bigger, but they do work well.

8 April 2025
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Reply from Eartune

Hello Christian,

Thank you so much for taking time to leave us a feedback, we greatly appreciate it!

Rated 5 out of 5 stars

Just what I was looking for

Just what I was looking for. I use my earpods noise cancellation in adaptive mode to cut down wind noise when I ride my motorcycle and these provide a more secure fit when I'm riding.

7 April 2025
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Reply from Eartune

Hello Jerry,

Thank you so much for taking time to leave us a review, we really appreciate it!

Rated 1 out of 5 stars

Not for me

They're uncomfortable and they don't stay in.

4 April 2025
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Reply from Eartune

Hello Michael,

Sorry to hear about your experience with our XL size foam tips. If you haven't tried already, please squeeze the memory foam tips first before inserting them into your ears and allow them to fully expand to the shape of your ears. If you are still experiencing easy fall-out, it maybe possible that you need even bigger size for better retention. We do have UF-A Giant tips as our largest size foam tips. Please look out for an email from our team!

Rated 5 out of 5 stars

Great products and service

Great products and service
The AirPod case is well made and fits perfectly. The sssorted foam ear bud replacements fit so much better than the stock covers. Thank you

1 April 2025
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Reply from Eartune

Hello Cathy,
Thank you so much for taking time to leave us a review, we greatly appreciate it!

Rated 1 out of 5 stars

Waste of money

I have been trying for years to get a positive fit test on AirPods Pros. Your extra large buds seemed to help but not quite. I had hopes for these but they seemed to be less effective.I will not even try them again- a total waste of $40.

1 April 2025
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Reply from Eartune

Hello James,
Sorry to hear about your experience! Since the Apple fit test is designed to work with its stock tips, it may not be the greatest indicator for a good seal for any third party tips. If you haven't tried already, please squeeze the memory foam tips first before inserting them into your ears and allow them to fully expand to the shape of your ears. If you are still experiencing easy fall out or any fit issue, please reach us out at info@eartune.com

Rated 1 out of 5 stars

did not receive order

27 February 2025
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Reply from Eartune

Hi Finn,

Thanks for sharing your concern with us. Upon checking your order's delivery, the package shows to be "Delivered, In/At Mailbox" on March 4, 2025. Could you kindly help check if it has been received? We will also email you for further assistance and follow-up. Kindly lookout for an email coming from us with info@eartune.com address.

Best regards,
Jane from Customer Services

Rated 4 out of 5 stars

the custom ear tips are excellent

the custom ear tips are excellent. They fit perfectly and make the sound quality of my earbuds better than I thought possible. The only reason I can't give them 5 stars... the tips, for whatever reason, make the tap functions of the earbuds almost unusable. This has nothing to do with the tips themselves but it is an effect they have on the technology in the earbud. For me the benefits outweigh the drawbacks. given what I know now, I would still order Eartunes.

14 February 2025
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Reply from Eartune

Hello Trent,
Thank you for taking time to give us a feedback! Please lookout for an email from our team for further assistance.

Rated 5 out of 5 stars

I love the Eartune AirPod attachments

I love the Eartune AirPod attachments. They have solved a problem where my AirPod Pros would not stay in my ears. The Eartunes are a comfortable solution that have allowed me to once again use my AirPods.

14 February 2025
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Reply from Eartune

Hi William,
Thank you so much for your kind review, we greatly appreciate it!

Rated 5 out of 5 stars

Great product. Exceptional customer service.

The foam tip for the Airpod 2 was what I was looking for to create a tight seal. I also bought the matching case and cleaning pen. One thing to note is that a Large Eartune tip = a Medium Apple silicone tip, so size up!

17 February 2025
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Reply from Eartune

Hello Sig,
Thank you so much for taking time to leave us a review! And yes, while we generally recommend choosing the size that you normally wear for the Apple AirPods Pro tips, if you are between sizes, we recommend sizing up.

Rated 1 out of 5 stars

TERRIBLE EXPERIENCE-NOT RECOMMENDED I purchased earplugs for myself and my…

I purchased earplugs for myself and my wife over six months ago. The molds did not work well and the company does not answer the phone or return phone calls. I am out $500 ($250 per pair) and have no equipment. DO NOT TRUST THIS COMPANY.

28 March 2024
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Reply from Eartune

Hello Christopher,

Your wife's order was shipped on March 28, 2024 and we have shipped your ear impression retake parts on February 28, 2024, but we have not yet received the ear impressions from you. We will email you the tracking numbers of both packages so that you can trace them in case they were overlooked or misplaced. Kindly lookout for our message.

Best regards,
Jane from customer services
Eartune

Rated 5 out of 5 stars

Better noise cancellation!

I am pleased with the custom fit. I achieve better noise cancellation with my Apple Airpods Pro 2 (2nd generation) than I get with my Bose QuietComfort Ultra Headphones!

7 February 2025
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Reply from Eartune

Hi James, thank you so much for taking time to leave us a review, we greatly appreciate it!

Rated 5 out of 5 stars

Very satisfied customer

quality is excellent. Being able to get multiple sizes in case of fit issues is also very helpful. They eliminate the 'tired ear' that I used to feel with the Apple airbuds.

Price seems fair, though would rather not have to pay shipping.

Highly recommend.

30 December 2024
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Reply from Eartune

Thank you for the review Paul!

Rated 4 out of 5 stars

Unfortunately these did not fit my ear…

Unfortunately these did not fit my ear canal. The ones I ordered were the largest ones they have available but they still didn’t seal my ears. I was hopeful they would have fit. So far I’ve been unsuccessful finding after market AirPod pro replacement tips that work.

4 December 2024
Eartune logo

Reply from Eartune

Hello Christopher, Sorry to hear about your experience. If you haven't tried already, please squeeze the memory foam tips first before inserting them into your ears and allow them to fully expand to the shape of your ears.

Rated 5 out of 5 stars

Great experience.

Turnaround and communication were excellent, not to mention the adapters fit and work perfectly.

11 December 2024
Eartune logo

Reply from Eartune

Thank you Dan!

We're happy to hear your positive experience.

Kind regards,
Jane from Customer Services

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