Earthkind Reviews 

243
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers had a great experience with this company. Customers frequently praise the truly exceptional quality, lightweight warmth, and sustainable comfort provided by the duvets and pillows. Shoppers are also very happy with the remarkably fast delivery service, the easy website ordering process, and the eco-conscious packaging used for safe shipping. However, some customers also noted extremely poor customer communication, mentioning that emails regarding product returns, delivery delays, or missing package items went completely unanswered by support. A few buyers additionally explained that certain support pillows felt extremely understuffed, flimsy, or quickly lost their overall volume after very minimal everyday use.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality, comfort, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the duvets and pillows are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast, prompt shipping and... See more

Order

Users describe mixed experiences regarding their order process, with several people praising the simple... See more

Customer communications

Consumers find customer communications to be frustrating due to widespread delays and ignored messages.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pillow is comfy and decent quality and delivery was fast. However, it is quite understuffed with about half of the stuffing I would have expected in a pillow which means I have to have another pil... See more

Rated 5 out of 5 stars

I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday... See more

Rated 5 out of 5 stars

Love this brand and the pillow and duvet lived up to the high hopes we had. A GREAT British made product! Delivered next day which was a bonus as my husband had lost his pillow on a work trip and he i... See more

Rated 5 out of 5 stars

You said they would be delivered in 3 or 4 working days instead they came the next working day. They are of the same good quality soft and reasuring easy to sleep with Pillows of delight and made in E... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

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4.2

All reviews

(243)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

I didn't receive my order and cannot…

I didn't receive my order and cannot work out how tom track the delivery it has been over a week since payment

25 November 2023
Earthkind logo

Reply from Earthkind

Hi Jemima, we are sorry for the error of the courier delivering to wrong address, we emailed you to advise that we have sent you a replacement order. Kind regards Customer Service Team

Rated 5 out of 5 stars

Dreamy guilt-free dreams

Absolutely love my new 13.5 tog duvet. Overjoyed to have found an ethical company with great products like this. I can finally snuggle guilt-free! Thank you.

23 November 2023
Rated 5 out of 5 stars

Snug duvet, great customer service

First duvet I received had a faulty seam. Fantastic customer service, easy return and speedy replacement. I love this duvet, cosy and warm (13.5). Two family members have ordered this weekend on the back of my recommendation 😊

7 November 2023
Rated 5 out of 5 stars

AMAZING!!

AMAZING!!
I couldn’t be happier with my new duvet. I’ve always wanted a feather duvet but just couldn’t bring myself to buy one, always felt too bad :( but the fact it’s all recycled definitely takes away abit of the guilt and omg it’s the the comfiest, warmest thing ever. I put it in dryer for 30mins at the laundrette which fluffed it right up and last night was the first night I didn’t need a hot water bottle in bed. I’m very happy.

10 November 2023
Rated 5 out of 5 stars

Duvet was very cosy

Duvet was very cosy and full. No scent at all. Love that there is a more eco option for a feather/down duvet and a bonus that it’s made in the UK.
Very happy with my purchase.

30 October 2023
Rated 5 out of 5 stars

Price unbeatable

Price unbeatable, delivery very quick, quality excellent bought the 80 feathers 20 down then bought 70 down 30 feathers from Costco as I didn’t see it on your website. No smells as some people said. Very light over you but very warm and comfortable, doesn’t slip of when you turn over.

4 November 2023
Rated 5 out of 5 stars

Great quality product

Ordered a single duvet for our grandchildren's bed. Product arrived really promptly. Lovely in every way and of exceptional quality. Absolutely no smell; able to use it after a few hours settling.

29 October 2023
Rated 1 out of 5 stars

Quilt Smells of POO

Update: After a few months I needed to turn on my electric blanket as it was cold. The smell of poo coming from the quilt once the heat was turned on made us feel sick, sore throats and won't go away. You can smell it as you walk in the door. After getting very little help from customer service except telling me to put in a tumble dryer even though the heat is what is causing the awful smell I have made the sad decision to buy a new quilt as we can't carry on like this. I still love the whole idea but this product is not fit for purpose and making us ill.
Original: Loved this is 100% recycled and stopping all off this heading to the landfill. Seamless ordering online and very quick delivery

21 October 2023
Rated 5 out of 5 stars

Hoorah 😃 Beautiful packaged fantastic…

Hoorah 😃 Beautiful packaged fantastic quality goods.Two pillows and a huge fluffy duvet.Arrived at super speed. I’m so pleased with my product and the fact that it’s all recycled so no torture involved.Pristine recycled goods incredible quality and great price.Highly recommend ❤️Thankyou Earthkind ❤️AND all from the UK 🇬🇧 Will be purchasing all my bedding from Earthkind in the future 😃👍

27 October 2023

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