Earthkind Reviews 

243
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers had a great experience with this company. Customers frequently praise the truly exceptional quality, lightweight warmth, and sustainable comfort provided by the duvets and pillows. Shoppers are also very happy with the remarkably fast delivery service, the easy website ordering process, and the eco-conscious packaging used for safe shipping. However, some customers also noted extremely poor customer communication, mentioning that emails regarding product returns, delivery delays, or missing package items went completely unanswered by support. A few buyers additionally explained that certain support pillows felt extremely understuffed, flimsy, or quickly lost their overall volume after very minimal everyday use.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality, comfort, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the duvets and pillows are... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast, prompt shipping and... See more

Order

Users describe mixed experiences regarding their order process, with several people praising the simple... See more

Customer communications

Consumers find customer communications to be frustrating due to widespread delays and ignored messages.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pillow is comfy and decent quality and delivery was fast. However, it is quite understuffed with about half of the stuffing I would have expected in a pillow which means I have to have another pil... See more

Rated 5 out of 5 stars

I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday... See more

Rated 5 out of 5 stars

Love this brand and the pillow and duvet lived up to the high hopes we had. A GREAT British made product! Delivered next day which was a bonus as my husband had lost his pillow on a work trip and he i... See more

Rated 5 out of 5 stars

You said they would be delivered in 3 or 4 working days instead they came the next working day. They are of the same good quality soft and reasuring easy to sleep with Pillows of delight and made in E... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

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1-star

Asks customers to review

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4.2

All reviews

(243)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Best duvets ever

Best duvets ever! I bought an Earthkind summer duvet earlier in the year, because I wanted one that was recycled, and it is really lovely, soft and fluffy, and keeps me nice and warm but not too hot, it seems somehow breathable not sweaty like other snug duvets. I’ve just got a winter one and it is equally excellent. And now that I’ve got one for both seasons, I also really appreciate the sturdy, recycled storage bags that fit the duvets nicely when not in use.

30 September 2024
Earthkind logo

Reply from Earthkind

Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying both your Earthkind summer and winter duvets. It’s great to know that they’re keeping you comfortable and warm without overheating, and we’re glad you appreciate the recycled storage bags too!

Your feedback means a lot to us, and we’re so happy to be a part of your cozy, sustainable journey. If you ever need anything else, feel free to reach out! Kind regards Earthkind Team

Rated 5 out of 5 stars

Highly recommend Earthkind

Quick delivery, competitively priced and well packaged. Bought a duvet crafted from recycled feathers. Love this concept. Duvet well made and definitely warm enough. the 10.5 tog will be perfect for Autumn, Winter and Spring. Highly recommend buying from this company.

12 September 2024
Rated 5 out of 5 stars

Quality bedding and eco friendly

I already have a pair of their feather pillows so when I needed a new duvet I wanted one of theirs as the quality is superb. I ordered a king size 13.5tog feather and down and it's beautiful, on offer too. Very warm and snuggly but not heavy and puffed up nicely after a good shake. I wouldn't normally buy feather as it's against my principles but finding a UK company that is reusing what would end up in landfill is great. Thoroughly recommend both the pillows and the duvet and the delivery is quick too!

13 September 2024
Unprompted review
Rated 5 out of 5 stars

This is a lovely quality duvet

This is a lovely quality duvet. Although, when I took it out of the bag, I followed instructions in terms of putting it in the tumble dryer and airing it.
But it took several days to dispel the smell the duvet gave off. Not sur what the smell was, but it was rather pungent at first.

10 August 2024
Earthkind logo

Reply from Earthkind

Thank you for your kind words about the quality of our duvet! We’re pleased to hear that you’re happy with it overall.

We apologize for the initial smell you encountered when first using the duvet. This can sometimes happen with new products due to packaging or materials. We’re glad it dissipated after airing, but we appreciate you bringing this to our attention.

Your feedback is valuable, and we’ll look into ways to improve the experience for future customers.

Rated 5 out of 5 stars

Great for the environment and great for people

Wanted a product that suited my ethical environmental way of living, and it delivered on all levels.

10 August 2024
Earthkind logo

Reply from Earthkind

Thank you for your wonderful review! We're thrilled to hear that our product aligns with your ethical and environmental values. It's our goal to provide items that not only meet high standards of quality but also resonate with the principles our customers care about.

We appreciate your support and are glad we could deliver on all levels. If you ever have any questions or need further assistance, feel free to reach out. Thank you for choosing us!

Rated 5 out of 5 stars

Excellent product and service

I absolutely love the duvet cover I bought. It was exactly as I hoped. Lovely quality and the company has a great ethos. Many thanks.

31 July 2024
Earthkind logo

Reply from Earthkind

Thank you so much for your kind words! We're delighted to hear that you love your new duvet and that it met your expectations. It's wonderful to know that our quality and ethos resonate with you.

We truly appreciate your support and look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out. Many thanks!

Rated 1 out of 5 stars

Uncomfortable

I bought the synthetic pillows. I found them uncomfortable and woke up with a headache.

26 July 2024
Earthkind logo

Reply from Earthkind

Thank you for sharing your experience with us. We're sorry that the synthetic pillows didn't meet your expectations and caused discomfort. We understand how important it is to get a good night's sleep, and we regret that our product didn't provide that for you.

We’re glad to hear that our team has already arranged a return and refund for the unused pillows. If you have any other questions or need further assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

Amazing duvets, the key is in the tumble dry.

I'm very happy with my purchase. I'd actually bought this duvet a few years ago but was disappointed with it being very flat and empty so returned it. But, looking again for a duvet, I found myself reading about these again and saw that you're supposed to tumble dry them to fluff up the feathers. So, I gave it another try and I'm extremely happy I did. I absolutely love it, it's so fluffy and snuggly. I would never usually buy animal products but teething too but the most sustainable option, recycled feathers seemed the best and I'm even more pleased that it also happens to be the comfiest option. I would definitely recommend these duvets. I'm now turned to get myself the pillow too.

26 July 2024
Earthkind logo

Reply from Earthkind

Thank you for sharing your experience with us! We’re so glad you gave our duvet another try and found it to be as fluffy and snuggly as you hoped. It’s great to hear that the tumble drying tip made all the difference and that our use of recycled feathers aligns with your sustainable values.

Your feedback means a lot, and we’re thrilled that you’re considering adding our pillow to your collection. If you need any assistance or have questions, feel free to reach out. Thank you for your recommendation, and we look forward to serving you again!

Rated 5 out of 5 stars

Great pillow

Quick delivery and lovely, cruelty free product. Perfect pillow, never slept so well and I’m side and front sleeper.

3 July 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Easy to order and fast delivery.

Easy to order and fast delivery.
Duvet is excellent quality and love the fact it is made with recycled feathers and in the UK.

4 July 2024
Unprompted review
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Love that this product is recycled…

Love that this product is recycled feathers. Great product with great bag too

27 June 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

Rated 5 out of 5 stars

Speedy delivery and the duvets are sooo…

Speedy delivery and the duvets are sooo comfy ! Yes there is a smell to them but if you air them out in the sun they will be fine and you can enjoy the comfort.
Happy about the product!

12 June 2024
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards Earthkind Team

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