The Early Music Shop Reviews 

1,079
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often finding unique instruments and parts hard to source elsewhere, alongside excellent service with smoothly processed and quickly delivered orders. Helpful staff and an efficient ordering process ensure items arrive safely and in perfect condition, often sooner than expected. Conversely, a small portion of people felt that some orders experienced significant shipping delays, with items not sent for weeks or arriving past the expected timeframe. Additionally, a few customers noted insufficient packaging, leading to damaged items, or received products that did not meet their quality expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as first-class and in... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy and prompt... See more

Quality

Customers consistently note positive experiences with quality, praising instruments and products for being in... See more

Service

Customers had positive experiences with service, describing it as faultless, first-class, and beyond... See more

Order

Consumers generally find the ordering process to be positive, highlighting easy navigation and good advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Fipple recorder as part of my campaign to keep arthritic fingers moving. It’s great. Makes a good sound but best of all the holes at the foot of the instrument are perfectly placed for my... See more

Company replied

Rated 5 out of 5 stars

They carry more obscure parts and instruments that are hard to get from other places. The delivery took a bit longer than expected, but that might be just because of the current global crises, so can'... See more

Company replied

Rated 5 out of 5 stars

I got in contact with The Early Music Shop and was put through to the Snape Maltings branch. The member of staff (I think her name was Esther) was fantastic! She went above and beyond to check the rec... See more

Company replied

Rated 5 out of 5 stars

The recorder bag I bought was exactly as described and fits all my recorders snugly. Shipping from the UK was reasonable, and the package arrived quickly. I would buy from this company again. I... See more

Company replied


Company details

  1. Music Store
  2. Musical Instrument Rental Service
  3. Musical Instrument Repair Shop
  4. Musical Instrument Store
  5. Sheet Music Store
  6. Used Musical Instrument Store

Written by the company

The Early Music Shop is the largest source of historical musical instruments worldwide. We are an independent music shop specialising in Early Music instruments, accessories and printed music. Our expert staff have years of experience helping you to find the perfect instrument for you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,079)

423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New recorders

Choice, delivery, product - all delivered to my expectations. Started breaking in my soprano today! Love the sound. Kunath tenor sounds great and not so wearing on my thumb arthritis.

22 April 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you very much for your kind review. We’re so pleased everything met your expectations. It’s great to hear you’re enjoying your soprano already, and that the Küng tenor is both comfortable and sounding good too. Wishing you many happy hours of playing!

Rated 5 out of 5 stars

first port of call

You have a wonderful selection of instruments. There is always time to try. Expert advice. Fun dealing with you.

2 April 2026
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Reply from The Early Music Shop

Thanks so much for the lovely feedback. We’re really glad you enjoy the range and it’s always a pleasure to help!

Rated 5 out of 5 stars

On line purchase of recorder.

The item was accurately described, and definitely worth its price. The shipment arrived within the time frame stated. I am very satisfied.

20 April 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thanks Graham, we're glad you receive the recorder in good time. We hope you enjoy playing it!

Rated 5 out of 5 stars

Very efficient company

Very efficient company, great service, ordering was easy. Excellent all round.

17 April 2026
The Early Music Shop logo

Reply from The Early Music Shop

We're glad you had such a positive experience. Do let us know if we can help with anything in the future!

Rated 5 out of 5 stars

Very helpful when called over the…

Very helpful when called over the phone. It was a little slow getting here but not bad. The recorder I ordered is superb and I love it! A very good experience overall. Thank You.

17 April 2026
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Reply from The Early Music Shop

Thanks for your feedback. We're sorry it was a bit slow in arriving, but hopefully worth the wait. Hope you enjoy your instrument and do let us know if there is anything else we can help with.

Rated 5 out of 5 stars

5*Communication

Communication was excellent and really helpful. I received support in making decisions and my soprano recorder arrived promptly.

15 April 2026
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Reply from The Early Music Shop

We're glad to hear this, thanks for letting us know. We will pass your comments onto our team!

Rated 1 out of 5 stars

The packaging needs to be improved

The packaging needs to be improved
The instrument was.irreparably damaged in transit.

It is very disappointing, especially given I have had no response to my email.

15 April 2026
The Early Music Shop logo

Reply from The Early Music Shop

We’re really sorry to hear that your instrument arrived damaged, and thank you also for flagging the packaging issue; we’ll review this carefully, as instruments should always be protected well enough to withstand transit.

We’ve now picked up your email and will be responding today. As a small team, our customer service isn’t always staffed over the weekend, but we do aim to respond as quickly as possible once we’re back in.

In the meantime, please be assured that we’ll arrange a replacement instrument for you as quickly as we can and make sure this is resolved properly.

Thank you for your patience, and again, our apologies for the disappointment.

Rated 5 out of 5 stars

I did not know what I was buying as I…

I did not know what I was buying as I am an amateur music learner. The booklet, A Chantar, was just right for me. I was especially pleased that the order came to me in the United States within a week of purchase. Will definitely order the the EMS again

Thank You

Thomas Thibeault

15 April 2026
The Early Music Shop logo

Reply from The Early Music Shop

We’re so pleased to hear that A Chantar was just right for you - it’s a great choice, especially when you’re starting out.
It’s also good to know your order reached you in the United States so quickly. Thank you for your kind words, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

My own Sigo Tenor Recorder at last!

I had dithered about buying a Sigo Tenor Recorder for nearly a year and then I decided to get one. It’s many years since I owned a tenor recorder but I couldn’t face the weight and stretch of my fingers so the Sigo was what I wanted. I’d never have considered any other supplier and I was not disappointed with the service. The recorder arrived very quickly and I’m delighted with it. It is relatively easy to play and I will get used to finding low C. It has a lovely tone even with me playing it. I’m so glad I bought it.

14 April 2026
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Reply from The Early Music Shop

This is a lovely report on your new instrument, thank you so much for sharing it with us. The Sigo Tenors are proving very popular, and rightly so!

Rated 5 out of 5 stars

I wanted to order the new SIGO alto…

I wanted to order the new SIGO alto recorder. It was quick and easy to do that. However, I understand it won't be available now until June

11 April 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thanks for placing your order for the new SIGO alto - we’re glad the process itself was straightforward.
Apologies for the delay on availability; as you’ve heard, the next batch isn’t expected until June, which is frustrating when you’re keen to get started. These have been in particularly high demand, but we’ll keep you updated and make sure yours is sent out as soon as they arrive.

Rated 5 out of 5 stars

Excellent service from order to delivery

The ordering process was quick and straightforward and the international delivery experience was great, with almost daily updates from the Royal Mail.

13 April 2026
The Early Music Shop logo

Reply from The Early Music Shop

Glad to hear you had a good experience, and that Royal Mail kept you well updated. Thank you for your purchase

Rated 4 out of 5 stars

A good result with some delay

A good result with some delay, I did have to chase once

8 April 2026
The Early Music Shop logo

Reply from The Early Music Shop

Apologies that you needed to chase, we try our very best to keep customers updated with communications, especially where delays are concerned. But we're glad you like the product, and thank you for your custom.

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