Never received my order at all and was charged multiply times in one day and then the order never turned up.
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See what reviewers are saying
Make sure you check your parts on arrival. I save several stages to build at once and when I reported an issue where they'd applied the door logo incorrectly, they wanted to charge me another £7.99 to... See more
Company replied
I am old time fan of starship collectibles and eaglemoss is providing reach choice of some. Lately i found models not only from star trek but other s-f movies like the expanse, star gate and alien. It... See more
Company replied
Very pleased with the products well made and painted great detail fast delivery strong cardboard boxes used to keep the items safe.DPD much better with delivery now it seems . Hopefully the Doctor wh... See more
Company replied
3.4
Average
7K reviews
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Apart flom the parts wait which is not…
Apart flom the parts wait which is not eaglemoss fault i
Really enjoy the build and can't wait for the next part
Very happy
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi There,
Thank you for your review.
I'm very happy to read that you are enjoying our products.
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
I am an avid Star Trek collector
I am an avid Star Trek merchandise collector. I have purchased all Eaglemoss Star Trek items since the company obtained the licence. The reason for 4* is that the models are very good and comprehensive. The customer service team is usually very good. It could have been 5* except for the lack of loyalty that is given to regular customers. I order all models upfront, only to find they are regularly discounted. I had a subscription for models, only to find the shop was selling them first, with discounts. And as far as Build an Enterprise is concerned, it started out at £42 per box and is now £49, which for what you receive is very disappointing. 5* models but not much in the way of 5* loyalty from the senior team, just excessive price increases halfway through a subscription
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi There,
Thank you for your review.
We really appreciate you taking the time to send this.
So pleased to hear you're enjoying the products.
We look forward to your future orders from us!
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
So far I think the model is excellent
So far I think the model is excellent, really well detailed and relatively easy to put together (although there are sooo many wires). My only concern is wondering how the saucer and hull will actually connect
19 April 2022
Unprompted review
Reply from Eaglemoss
We really appreciate this feedback, thank you!
Its great to see you're happy with our products and service!
Instructions on how the saucer and hull will connect will be explained in detail at a later issue.
We have some awesome weekly offers on our Shop website to check out https://shop.eaglemoss.com/
Kind regards,
Gabor
Customer Service Team UK/EU
Eaglemoss LTD
Avoid - Not Worth The Stress!
I don't really have any idea when parts are due, where we are upto and whats missing.
I paid for a special in January and still haven't received it.
It takes 2 weeks for email replies, we went months without parts being available and off the back of that, you increased the prices which is really not acceptable considering people are now many issues in so it leaves them with no other choice but to continue.
Truth is, had I have know then what I know now, I would have not bought this as Eaglemoss has really ruined all aspects of the fun side of this for me.
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi Lee, Thanks you taking time to write your review. I am sorry to hear this but please email this address and we can then escalate your request for you.
help@eaglemoss-service.com,
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
I have no problem with delivery as I am…
I have no problem with delivery as I am in the U.K. but those in the USA seams to have delays. Components. Components should have more quality to them such as break discs which are plastic I have seen on Facebook forums that people are coming up with there own versions made out of aluminium also engine parts is a big let down for the money you are paying I feel the quality of the car should have accuracy to the model
19 April 2022
Unprompted review
Reply from Eaglemoss
Hello,
Thanks so much for your review!
I'm happy to hear that you are happy with our overall service.
Please feel free to check out our current offers on our online shop using this link https://shop.eaglemoss.com/
We hope you carry on purchasing with us!
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
Great build...only a lot of delen…
Great build...only a lot of delay because their is no stock they say
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi Marcel,
Thank you for your review.
I’m very happy you are enjoying your purchase.
As you can imagine shipping has been an issue lately..
Your feedback is invaluable, as we are always looking for the best possible experience for all our customers
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
The actual build itself is amazing im…
The actual build itself is amazing im really happy with that . I'm really unhappy with the amount of money I'm being charged every month its very random and is getting more and more expensive as the months go by
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi Steve, Thanks for taking the time to write a review if you would like to slow down or increase shipments at any time please contact our customer service who can help.Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
Build the enterprise D
So far the orders have been very hit and miss. Sometimes taking longer than expected. The build itself has been pretty much as I expected with slightly confusing issues, the sheer volume of LED light cables is actually mind boggling to me and I’m sure it could have been made simpler. I know I will love the build when it’s finished.
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi There,
Thank you for your review.
We really appreciate you taking the time to send this.
So pleased to hear you're enjoying the products.
We look forward to your future orders from us!
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
I love the collection as the models are…
I love the collection as the models are fantastic and the subscriber gifts are brilliant.
My only only negative is the fact its now a shipment every two months for subscribers rather than monthly.
This puts those who buy the odd ship ahead of loyal subscribers which I don't think is right.
19 April 2022
Unprompted review
Reply from Eaglemoss
Hello,
Thanks so much for your review!
I'm happy to hear that you are happy with our overall service.
Could I invite you to email us at help@eaglemoss.com to increase the frequency to your collection.
Please feel free to check out our current offers on our online shop using this link https://shop.eaglemoss.com/
We hope you carry on purchasing with us!
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
Eleanor is a Beautiful collection
Eleanor is a Beautiful collection, but for my opinion too many packs for not enough pieces.... But fast collection with à very Nice client support.
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi There,
Thank you for your review.
We really appreciate you taking the time to send this.
So pleased to hear you're enjoying the products.
We look forward to your future orders from us!
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
Wait a long time between deliveries but…
Wait a long time between deliveries but product is good
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi Mark,
Thank you for your review.
I’m very happy you are enjoying your purchase.
As you can imagine shipping has been an issue lately..
Your feedback is invaluable, as we are always looking for the best possible experience for all our customers
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
The Enterprise build is not worth the price
The Enterprise build is ill-fitting, lots of lightbleed through panel gaps, Metal pieces not properly deburred before painting. Over all the quality of the build is way too poor for the price.
Also there is an almost impossible to avoid upsell of overpriced shuttle models.
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi Jerry,
Thank you for your review.
I have noted the concerns you have raised and we will investigate it further.
Your feedback is invaluable, as we are always looking for the best possible experience for all our customers.
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
I started building Ecto-1 from issue 1
I started building Ecto-1 from issue 1, and have found over time issues have either gone missing in the post, or they've been out of stock and I've had to wait months for a certain issue to come in stock. The customer service via email can be slow and instead of being answered in the time stated, it's been longer. Apart from that, the build has been good, although will need to get a replacement soon.
19 April 2022
Unprompted review
Reply from Eaglemoss
Hello,
Thanks so much for your review!
I'm happy to hear that you are happy with our overall service.
Please feel free to check out our current offers on our online shop using this link https://shop.eaglemoss.com/
We hope you carry on purchasing with us!
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
perfect for collection information
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi,
Thank you for your review!
I'm glad to hear that you are happy with our products and with our customer service.
Please feel free to check out our current offers on our online shop using this link https://shop.eaglemoss.com/
We hope you carry on purchasing with us!
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
Everything excellent!
19 April 2022
Unprompted review
Reply from Eaglemoss
Hi There,
Thank you for your review.
I'm very happy to read that you are enjoying our products.
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
Reply from Eaglemoss
Hi There,
Thank you for your review.
We really appreciate you taking the time to send this.
So pleased to hear you're enjoying the products.
We look forward to your future orders from us!
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
Parts just stopped coming over a year ago…
I purchased the monthly subscription for solar system kit in May of 2020. I received my monthly kits for about a year. I had a few issues with parts and customer service was very quick to send out new parts. Then without warning the monthly subscriptions stopped. It has been over a year since my last kit arrived. I have emailed several times and was told they are out of stock. I can understand that but for over a YEAR! And no warning. So now I’m hundreds of dollars into a worthless orrery kit and no idea when or if I will receive anymore parts. Don’t waste your money!!!!
18 April 2022
Unprompted review
Reply from Eaglemoss
Hi Morgan,
I’m sorry that you have been experiencing issues with your subscription shipments.
We have been experiencing some longer backorders outside of our control due to the global slow-down in international freight transport. I apologize for the inconvenience this has caused. Rest assured that you will only be charged when your next shipment is ready to be sent, as indicated when you signed up.
I was able to locate an account I believe to be yours, and will be reviewing it with the team overseeing this collection. We will make sure to be in touch to provide you with any updates available.
We greatly appreciate your patience and understanding. Don’t hesitate to reach out to our customer service team at 1-800-261-6898 or customerservice@eaglemoss.com should you have any questions. We are available Monday through Saturday from 8am to 8pm CST.
Sincerely,
Emilie
Eaglemoss US
I have 3 subscriptions with them…
I have 3 subscriptions with them shipments came on a regular basis they did have a problem with their billing for awhile seems to be fixed .Right now they seem to be having supply chain issues like everyone else so if you have a subscription be patient Just a suggestion to the people at Eaglemoss if the shipment is missing a poster pin etc and not missing essential build parts just ship it I don’t think anyone would care
14 April 2022
Unprompted review
Reply from Eaglemoss
Thank you so much for your feedback!
Its great to hear you're happy with our products
We have lots of exciting offers on our Shop Website, feel free to check them out at https://shop.eaglemoss.com/
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
Excellence
This is the first time ive ordered from the shop specifically and to say i was pleased to see what items were available is an understatement. Items come well packaged and very quickly. Waiting for a few items to come back into the shop but as soon as they do!
12 April 2022
Unprompted review
Reply from Eaglemoss
Hi,
Thank you for your review!
I'm glad to hear that you are happy with our products and with our customer service.
Please feel free to check out our current offers on our online shop using this link https://shop.eaglemoss.com/
We hope you carry on purchasing with us!
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
Super!
I love this and i have became a hobby collector out of this. I love the products and there very well done. Quality is amazing and delivery is quite fast. The packaging is well secured and the magasins that sometimes comes with the ships are very detailed and contain lots of intresting information. Thanks Eaglemoss! I will buy more products in the future.
12 April 2022
Unprompted review
Reply from Eaglemoss
Hi There,
Thank you for your review.
I'm very happy to read that you are enjoying our products.
Kind regards,
John
Customer Service Team UK/EU
Eaglemoss LTD
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