Eaglemoss Reviews 7,061

Pre-ordered a Fallout figure over a year ago, no delivery updates for months, messenger sales support said delays on manufacturing because of covid and the war in Ukraine (how this even comes into it?) This was of course all a lie, as the company has now shut down completely and no longer exists.

Not impressed at all, apparently had stock up to certain issues for the Titanic build, kept taking money until all the stock was gone. Had message saying they're having stock issues, then hit with the news of administration. No message explaining the issue and what we may expect to see. Poor show from Eaglemoss. What on earth do I do with a build that is not complete? Annoying as you have failed on your commitment to supply a full build kit.

High quality models at fair prices. I have a lot of their models and they have always treated me well.

sadly eagle-mess is no more reading a few post if oyu paid by card contact your band i am calming back £120 for the never arriving mega cyberman, i stopped doing pre orders as was fed up them taking money, i also have 5 pay-pal claims in luckily all withing the time limit, i dont know if pay-pal will honer any claims best to call them and ask, the company was always a shambles with the dr who range but they could have at least put out somthing on the web site, to let buyers know, instead we wound out from other buyers on Facebook

I have 6 Build-Up subscriptions on-going, with +2-3k $$ invested in them and they are all not currently shiping. One hasn't had kits ship in over 10 months, another in 8 months, and another in 4 months. The rest I have had sprinkling of kits here and there; maybe going a couple months at a time. Now the credit card I use for these had to get re-issued due to an unrelated fraud charge, and now I can't get it updated because Eaglemoss's Support (phone and live chat) says they are closed/not-open during their posted business hours... WHAT ? So now even the subscriptions that are shipping irregularly are halted because I can't even get the payment info updated. In my own biased opinion, the UK parent company needs to step in and sort this out with some executive actions. Eaglemoss make AMAZING products, for which I have MANY and comprise the bulk of my scale-model collectibles. Why do they not have a customer-portal subscription management system??? It looks like they have an portal for UK/Euro customers, but even it doesn't have yet all their subscriptions populated; not for any US customers. I guess I just have to keep trying and pray.

Mixed experience so far. Made a few orders, most of them didn't send me a confirmation email but some have been dispatched. Little worried because not everything has been dispatched AND I've got m no communication from them yet

Great site. Buy all my Star trek and Dr Who collectables from here.

Waiting, like many others, for the final two issues of Ecto-1. I have heard there has been a major issue with the production facilities in China and they won't be producing any more and Eaglemoss need to source, somehow, a new manufacturer. This will take months, if years. I have an incomplete model with no hope of finishing and spent over £1000

Avoid at all cost. Build the eleanor mustang and still waiting for issue 15. No delivery since May. Latest excuse delay buy don't know what the delay is. Pathetic excuses every time. They must do a course in excuses and lies to customers. Nil customer service and emails ignored. Do yourselves a favour and avoid eagletoss I mean eaglemoss. Update. Below is the standard answer from eaglemoss and when you do email them you get ignored and get given FEEBLE excuses. Update. After contacting customer service for them to "investogate" was given the usual fob off and excuse saying there is a delay at the warehouse processing orders. How many more excuses and lies can they use. They must be running out of excuses.

Don’t bother ordering go elsewhere! Paid for next day deliver and had a confirmation email. Emailed the day after the parcel was supposed to arrive and got no reply. Rang up when the parcel was 3 days late to be told it wasn’t in stock. No email to apologise or to tell me it was out of stock so would have still been waiting for the parcel if I had not of rang up!

Wrote a review about "Out of stock" items. Three orders, two items, 13 total "out of stock" items. I have stated that I think they over-sell items. Their response was "Our shop does not allow sales of items beyond the quantity currently listed in inventory. Unfortunately, some issues with the remaining stock may cause problems with fulfillment". Some issues? What issues? Selling more than they have is the issue. Yet they expect you to believe that what they say is the truth. Other reviewers have stated the same issue.

I'm waiting for months now for some items. Customer service did order new ones for me for free but I still haven't received them. The second time I complained about this, I still have to received their answer, and the items. Eaglemoss has very nice items but shipment, delivery and customer service could improve very much.

Very easy to find the item i was after, and it was discounted which is always a bonus.
I ordered before 5.30 and requested a next day delivery and thats what i got.
Very impressed, easy to use and a very fast service.

Top quality merchandise for great prices.. Excellent delivery times.

After a delay in appearing on the online shop the much sought after servo robot finally materialised. As usual the service was excellent with a Friday order being delivered on the following Monday. DPD and Eaglemoss seem to work well together. No sign online of the raston warrior or impaled cyberman yet but hopefully soon….

My son has collected DC comics graphic novels from eaglemoss they have some good offers and site easy to use

Very quick turn around from order to delivery

Article superbe qui prolonge la passion par le touché et le relief. Je suis satisfait, merci.

I came across this site by chance after price comparing with Amazon and I’m so glad I did. The Doctor Who sets I bought are great quality arrived very quickly and I ended up paying nearly half what I would of for the same items on Amazon.
I would highly recommend Eaglemoss and will most certainly be using them again.

Products are fantastic, always packaged safely, and quick delivery.

Was only disappointed with not being able to use a virtual Mastercard on the site, they only offered debit/credit card option. I emailed my query but haven’t had a response over a week later.

Products 5*
Customer service 1*