There was a bunch of emails back and forth, approximately 15 of them, before something concrete happend. Overall , there was always response from costumer service but the product I've bought is not... See more
Company replied
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See what reviewers are saying
The initial reply time was long (3-4days) and did not improve after the first reply. Also, each time it is a new person who is replying, which made it a bit more difficult to follow what is done/requi... See more
Company replied
I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very... See more
Company replied
I have generally been happy with my E-Wheels scooter, but I am disappointed with how my warranty case has been handled. After only 5 months of use, the scooter developed serious water damag... See more
Company details
Written by the company
E-Wheels er en av Nordens største forhandlere av små elektriske kjøretøy og ble grunnlagt i Norge i 2014 som E-Wheels Norge AS. E-Wheels har levert en stor andel av Nordens små elektriske kjøretøy og anses som en pioner i det grønne skiftet.
Norges mest solgte el-sparkesykler & elsykler
Written by the company
- 150.000+ fornøyde kunder siden 2014!
- Vi streber for at å tilby et komplett utvalg av personlige elektriske kjøretøy fra kvalitetsprodusenter til lavest mulig pris.
Kundeservice
Alltid tilgjengelig for deg
Vi setter kundene våre først og er alltid klare til å hjelpe deg! Vår kundeservice er tilgjengelig via e-post, telefon og livechat 24/7 for å svare på spørsmål, gi råd og løse eventuelle utfordringer.
Uansett om du trenger hjelp med en bestilling, produktinformasjon eller noe annet, er vi her for deg – raskt og effektivt!
Kontakt oss når det passer deg, så sørger vi for en smidig og hyggelig opplevelse. e-wheels.no/kundeservice
Contact info
Kølatoppen 1, 3322, Fiskum, Norway
- 32 75 76 32
- mail@e-wheels.no
- e-wheels.no
E-Wheels Norge AS
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
no bull**** customer service
Excellent customer service.
They fixed my E-7 fast.
The whole process, including packaging and sending, felt safe due to frequent e-mailing with the staff.
(Norsk: dritbra kundeservice, fiksa e7'en raskt.)
24 February 2025
Unprompted review
Felix was great and I received good and…
Felix was great and I received good and quick help. Friendly and kind man.
27 February 2025
Unprompted review
Felix was great on helping me out.
Felix was great on helping me out.
26 February 2025
Unprompted review
Great customer service
My electric scooter is having some issues, I've only had it for about 4 months and not sure how this happened. However, customer services has been very cooperative and nice. They are responding to the problem and I'm hoping they can fix it. So far, my experience has been very pleasant. Will make an update when I get my scooter back from being fixed.
4 February 2025
Unprompted review
Good service
29 January 2025
Unprompted review
A bit back and forth with emails with…
A bit back and forth with emails with customer service, but in the end, satisfied with delivery to service at Kongsberg. Pleasant service recipient.
16 January 2025
Unprompted review
Warranty claims policy
28 November 2024
Unprompted review
Great service…
The welcome to the store and service from the sales man was very good fast and helpful.
5 November 2024
Unprompted review
Excellent support
Quick response. Good understanding of the problem. Excellent communication and solution to my problem.
22 November 2024
Unprompted review
Very helpful on their customer care…
Very helpful on their customer care chat. I had ordered wrong part, but Jonas sorted this and sent me the correct part asap :-)
19 November 2024
Unprompted review
Clear response even though they…
Clear response even though they couldn't help me.
15 November 2024
Unprompted review
Alt for lang behandlingstid sv…
Alt for lang behandlingstid sv reklamasjonen. Helt på trynet lang tid for å sende ut nytt styrestag
5 November 2024
Reply from E-Wheels Norge AS
Hei,
Takk for tilbakemeldingen din.
Vi beklager at behandlingen av reklamasjonen din har tatt lengre tid enn forventet. Vi forstår hvor frustrerende dette kan være, og vi jobber kontinuerlig for å forbedre våre prosesser for å redusere ventetidene.
Vi setter stor pris på tålmodigheten din, og vi kan forsikre deg om at vi er i gang med å sende ut et nytt styrestag til deg så snart som mulig. Hvis du har spørsmål eller ønsker oppdateringer om statusen, er du alltid velkommen til å kontakte vårt kundeserviceteam.
Takk igjen for tilbakemeldingen, og vi håper å kunne gi deg en bedre opplevelse i fremtiden.
Med vennlig hilsen,
E-Wheels Kundeservice
I have the same repeated issue from the…
I have the same repeated issue from the very first day. I have to write a form every time i get this problem and wait for few days to get your response. Afterwards it waits to send me parts from the last three months i have been dealing with the same issue again and again. Its third time it has been occured and everytime i have to wait again weeks to get using my cycle again.
2 September 2024
Unprompted review
Reply from E-Wheels Norge AS
Hi Massab,
Thank you for your feedback. We sincerely apologize for the frustration you've experienced with your cycle. We understand how inconvenient it can be to deal with repeated issues and the extended wait times for resolution.
Our team is committed to improving our services and ensuring that your concerns are addressed promptly. We appreciate your patience as we work to resolve this matter for you. Please reach out to us directly at mail@e-wheels.no so we can prioritize your case and expedite the necessary parts.
Thank you for bringing this to our attention. We value your business and are dedicated to providing you with a better experience moving forward.
Best regards,
E-Wheels Customer Service
It’s improving
It’s improving. Now I’ve got identified what part I need and confirmed that my part will be ordered. But it takes 3 days to send the order, I pay 400 nok to get it on air transport. But still I expect at least a week more before I can use the bike as my daily transport again.
5 November 2024
Unprompted review
Everyone can take your E-wheels scooter
It is a good service they provide in the shop, except that the forget to tell you, that the digital lock can be opened by anyone who cares to download the e-wheels app.
That basically means that everyone can take it and that the lock make no sense at all.
We specifically asked if it had a digital lock, and the seller confirmed that, but said nothing about that everyone with the app could unlock it.
This can be done better E-wheels
17 August 2024
Unprompted review
Reply from E-Wheels Norge AS
Hei,
Takk for tilbakemeldingen din. Vi setter stor pris på at du tok deg tid til å dele din erfaring.
Vi er glade for å høre at du har hatt positiv erfaring med vår butikk. Når det gjelder den digitale låsen, er det viktig for oss at kundene våre får all relevant informasjon om produktene. Vi tar dine kommentarer til etterretning for å sikre at vi fortsetter å forbedre kommunikasjonen og funksjonalitet i appen vår.
Vi ønsker alltid å gi best mulig service, så hvis du har ytterligere spørsmål eller tilbakemeldinger, er du hjertelig velkommen til å ta kontakt.
Vennlig hilsen
E-Wheels Kundeservice
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