E Infinity Reviews 73

Great prices. I've been on of them long time customers
Last lens I've ordered had a weird noise coming from the inside. Sent quickly back within 14 days warranty (even though probably this was more of a dead on arrival), I've received the refund after 3 days. Great service

Excellent price for a new camera and lens, arrived with no problems about a week after ordering. Always nerve-wracking to send that much money to an internet based company, but was very happy with the results

I was very sceptical at first, 900GBP less than UK Retail, is this one of those too good to be true situations? Well, after some deliberation I decided to go for it and very glad I did, order was processed in a couple of days, tracking number for DPD was sent which did not work for around 3 or 4 days, as soon as DPD had the parcel, it was delivered next day, product in perfect condition and brand new, all equiment UK specification - extremely pleased with my purchase, they've guaranteed a future order from me.

SCAM I opened a claim as I did not receive my Parcel! I lost £1350 and A ONCE IN A LIFETIME OPPORTUNITY! The companies promised to help and denied my claim! All they do is make you send them your docs and signature for them to probably photoshop documents hmm.. SCAM
I was a loyal customer and now my Famous YouTube friends are never purchasing from them again. Company has just lost alot of money, instead of making ALOT of profit ;)

Excellent prices, I am buying from this store few times, everytime parcel arrives as it is described on their website from 4 to 10 working days.

i have bought on past years, 2x canon 6d, 1 canon 6d2, Sony A7iii and lens: Sigma art 35mm f1.4, Sigma art 135mm f1.8, Sony 85mm f1.8 and canon 70-200mm F1.4 IS all worked good, never needed service so can´t talk about that.

Ok, so most people write a review when they receive their goods. This one is 6 months after I had my Canon R6. The camera developed a serious faulty after 5 months. I contacted E-finity who got back to me in a few hours and told me to get it repaired locally with a Canon authorised dealer. Instead of shipping it back to China. I did, then they reimbursed me the money almost immediately - over £450 via PayPal. No questions asked. Really good service. I've bought many cameras and lenses from them in the past and will continue to. This the first time I've ever needed the repair service, but it turned out very well. Excellent

Good reliable camera store which I have been using for years as my main supplier of equipment and will continue to use it

What a great experience!
Bought a Nikon camera and from the word go E-infinity were perfect. Great comms, Quick delivery using DHL, DHL tracking system was great and delivery was early.
Thoroughly impressed and will definitely use them again in the future. Thank you guys for a great online shopping experience!

im customer and this review is real they dont pay me and dont ask leave it just i want say about my expierence with them !!! i buy in this shop lenses 2 times first lens was Sony 24-105mm E mount and 2-nd i buy more then week ago and get it at last from that f***** DHL who late with my package (they promise at friday but i get it at monday) but ok 2-nd lens was Sigma 100-400mm f/5-6.3 DG DN OS for Sony E mount !!! they work great im happy with my purchase because that is most cheapest place where you can get new lenses because for my camera get 2-nd hand lens is hard specialy first year after that how they come out !!! i hear someone was problems there with this shop thats why im happy to know im lucky and get all with out problems !!! E-Infinity please f**** that DHL because they late and peoples can think that is your fault !!! i give 5 stars for my 2 lenses what i get in safe without damages and in working condition !!!

I ordered a new Sony A7R3 and 24-105 G lens on Monday.Got a photo of the dispatch items the next day.I received delivery of the items to Ireland on Friday. I was very surprised they arrived so quickly.And delighted.No issues at all with these items.If I bought these items here in Ireland they would have cost me 1200 more than I paid.I would not hesitate to shop with E Infinity again.

I was always sceptical about this company, I found a few people that I knew had ordered items from them and been happy so decided after much soul searching to give it ago. I ordered a Sony A7r iv and an 85mm 1.4 lens. Had no issues whatsoever ordered on the Monday the next day I had a photo of the items being packaged, 2 days later I had a shipping consignment number the items arrived 7 days after that. Very happy £1500 saved.

Bought a Sony a7R IV with lenses and accessories. Order was delivered within 10 days, no import duties (to Sweden) and everything was factory new and shiny! Customer service was quick to answer when I had questions and the prices are fantastic. I’m buying all my new gear from these guys!

Do not Purchase from this company.

In December 2019 I purchased the Sigma 18-35mm (Almost £500). I did not receive this parcel and despite all my efforts to get a refund (opened a claim with PayPal, Chased with the Royal Mail and with them directly) all my claims were rejected. After endless email communication they stopped responding to me in April and just ignored my reasonable requests.

IMPORTANT FACTS ABOUTTHIS COMPANY

They are not UK based and use a private courier that you cannot get in touch with directly.

Because they are not UK based the CAB and Ombudsmen can not support.

They do not have a UK landline to speak to a real person about any issues.

This is by far the WORST online experience I have EVERY had!

I am still £500 and 1 lens down.

To avoid having to deal with the same issue should you have any issues with a purchase, I would avoid this company like the plague and pay a little more for the product for your security.

AVOID AT ALL COSTS!

P.S Please see other 1 star reviews that share the same experience!

To be honest, I was really unsure whether to use this company due to the mixed reviews. In the end I decided to take the plunge and was not left at all disappointed. Within two days I got a photo sent to me of the camera equipment I had ordered for my son's birthday and then within ten days the item was at our door. Very well packaged, very prompt delivery especially considering how covid is affecting everything at the moment and all working just great. I feel they were very well priced and this purchase would certainly leave me not hesitating to use them again.

Horrible experience, they ask you to share repair cost for items in warranty, they tell you to fox your item in warranty on local repair shops and then they will refund you.
Stay away, don't buy from them.

Awful experience. False advertising is still a crime in our country. They lied about the delivery time and they lied about the stock. When I complained they blocked me from ever purchasing from them again. Which I am glad about, as I don't want to be lied to by anyone.

I have ordered several items from them over the past couple of years. The service is always excellent. Recently I ordered and received a very expensive zoom lens. Unfortunately the zoom locked up and I returned the lens. E- Infinity responded very quickly and once they had the lens back with them, gave me a full refund within 4 working days. In my opinion the measure of a good company is after sales and how it deals with problems. This company has in my experience proved to be exemplary.

I bought a lens from E-Infinity, and decided to return it their UK depot within the 14 day 'change your mind' period. The whole process from beginning to end was easy and hassle free. I get the impression that this is a company that cares about customer satisfaction, communication via the provided email address for returns was very good. So if you're hesitating over a purchase with E-Infinity, don't worry, just go for it.

I bought my camera and a lens, they sent a photograph with the package before shipping and it was quick to arrive.
When it arrived, everything was in perfect condition! I recommend!